Materials Supervisor Customer Service

FRANK E. OWENS

Anderson, IN ***** • *********@*****.***

DILIGENT SENIOR PLANNING MANAGER

Strategy Director • VP of Operations • Enterprise Planning Manager • Operations Manager

P&L Accountability • User Experience • Government Compliance • Municipal Growth

Negotiated Contracts • Cultivated Relationships • Lowered Expenses • Implemented Legislation

Facilitated Sales • Reconciled Accounts • Improved Investments • Overhauled Standards

WORK EXPERIENCE

Kleenco Construction, Alexandria, IN 2022-Present

General Superintendent

Presented daily construction meetings with clients.

Prepared daily reports/notes for clients and evening construction crew.

Maintained expense records for each project.

Set-up job site for remodeling projects.

Town of Hope, IN 2021 - 2021

Town Manager

●Managed operations of all Town departments including parks, streets, utilities, and police.

●Updated and implemented a Comprehensive plan for the town.

●Participated in County organizations to highlight the Town’s profile for investment in infrastructure, transportation, and quality of life.

●Implemented beautification projects for the community.

General Truck Sales, Pendleton, IN 2019 - 2020

Hino Sales Representative

●Facilitated the sales of new and used Hino truck products.

●Liaised with regional businesses to share product information.

●Cultivated relationships with municipalities to assess needs.

●Prepared contracts and negotiated customer terms.

Town of Ingalls, IN 2019 - 2019

Town Manager

●Oversaw all operations concerning city departments and functions.

●Developed and implemented capital budgets.

●Supervised the streets, fire, and parks departments.

●Collaborated with the Corporation for Economic Development to design and execute new business investments aimed at expanding municipality business climates.

●Participated in multiple committees as part of the Madison County Council of Governments.

●Improved transportation, economic development, and infrastructure investments.

Indiana Assemblies (A Honda Subsidiary), Greensburg, IN 2016 - 2018

Materials Supervisor

●Monitored all inventory to support the operations of Honda’s Indiana Manufacturing Plant.

●Developed reports to relay information to senior leadership and facilitate data-driven decisions.

●Coordinated incoming shipment receipt and corporate QAD system data management.

●Ensured sequencing verification for outgoing shipments.

●Implemented online data collection tools to increase inventory accuracy.

City of Anderson, Anderson, IN 2012 - 2016

Director of Municipal Development/Building Commissioner

●Collected $1,600 in outstanding permit fees through auditing.

●Enforced all local, state, and federal building codes.

●Oversaw all municipal compliance monitoring activities.

●Enhanced user experiences through digital tools and online features.

●Updated property demolition standards to reduce abandoned property upkeep costs.

●Overhauled the city’s ADA standards for public buildings and city properties.

State of Indiana, Bureau of Motor Vehicles, Indianapolis, IN 2008 - 2012

Director of Strategic Planning

●Directed $3M annual budget for all strategic and long-range planning activities.

●Mentored 8 employees specializing in the collection of motor vehicle excise tax.

●Decreased operational costs by $100,000 in postage expenses within 12 months.

●Reduced costs by $500,000 in 2010 by adopting a central fulfillment operational model.

●Lowered expenses by more than $500,000 in 2010 by restructuring operational processes.

●Cut mailing process turnaround time for 5.5 days to 1.75 days.

●Recognized with the “Above and Beyond Award”.

●Received the “Teamwork Award” for realized cost reduction.

●Implemented tax legislation to improve departmental satisfaction and customer service efforts.

Prior Experiences: Union Federal Bank, Branch Manager; Conseco, LLC, Manager, Commission Accounting; Delphi/General Motors, Team Leader/Supervisor

EDUCATION

Ashford University 2009

Master of Business Administration

Purdue University

Bachelor of Arts, Political Science

TECHNOLOGIES, CERTIFICATIONS, & AFFILIATIONS

Technologies: Microsoft Office, Adobe

Certifications: Six Sigma Green Belt

OSHA 30 Certification 2022

Affiliations: Member - Association of State Floodplain Managers,

Indiana Association of Building Officials, Anderson Contractors Association,

Madison County Builders Association, Anderson City Council (2011 Candidate),

Building Commissioner for the City of Anderson (2012 – 2016),

TADA Coordinator for the City of Anderson (2012 – 2016)

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