Teresa Dukes
***** ********* ****** ****. ***.***7 Houston, TX 77073 346-***-**** *************@*****.***
Objective
am a highly motivated self-starter, seeking a position that offers an opportunity of growth while
utilizing my current skills and experience. Able to maintain excellent rapport with customers, provide exceptional customer service and attention to detail; good at multi-tasking, and time management; while working under pressure, independently, or in a team environment.
Authorized to work in the US for any employer
Education
N/A Aug,2005-May, 2008; AUG,2012-May,2013 Lone Star college
·Major: Computer Science-AS (Computer programming)
·Related coursework: English, History, Math, programming,
Diploma Dec 2010-Aug 2011 Texas School of Biseness
·Major: Computer Technical Support
·Related coursework: computer Hardware and software tear down and rebuilds, programming, web design, c+ training.
Diploma aug,2003-May2005 Aldine Sr. High school
·Major: Basic study’s
Skills & Abilities
Management
·I work with CSC (Contemporary Service Corporation) for thirteen year as part of the crowd management team at the different venues that we service year-round.
Sales
·For bestbuy.com I was assigned the task of selling products for 5 months from there website over the phone before switching to Geeksquade.com with the special unite department and selling at home services for Geek Squad department for the last 7 months.
Communication
·I am a team lead at work and I ask my fellow workers are they okay and is there any thing they need or we need to change at work two to three times a week. (FedEx)
Experience
Shipping Hellman(Pro Logistics) Sept. 2018- April 2023
Process customer orders systematically before they are physically packed to go out.
Use FLS and SAP to process the order and make sure all the best before Dates and serial numbers match in all systems. Help with shipping if needed when someone is out. Using FedEx and UPS
Process all priority shipment for the day in a timely manner.
Event staff Supporviser Contemporary Services Corporation(CSC) May 2005-2022
Escorted and directed guests to their location of seating. Performed quality control to ensure guests were authorized entry to events and accessible authorized areas, in addition performed duties as parking lot attendant. Assist guest in parking in the correct lot along with direction traffic and supervising 10+ people at any time during an event.
Senior Team Coordinator Fedex Supplychain Sep.,2015- Aug 2021
Team leads that was responsible for running operations at the largest FedEx supply chain contract in Houston.
Label and pack the container with the proper package that goes with in the container and load
The truck at the end of each run so that they go out in a timely manner. I am also able to do the
Administration computer work if any of the leads are off site or out for the day. I am cross trained
To work at three other building if I am needed at any time of the day to go along with able to the
·administration work at those building as well
Label and pack the container with the proper package that goes with in the container and load
the truck at the end of each run so that they go out in a timely manner. I am also able to do the
administration computer work if any of the leads are off site or out for the day. I am cross trained
to work at three other building if I am needed at any time of the day to go along with able to the administration work at those building as well
Package Handler Fedex (ProLogestis) MAy 2015-Sep., 2015
·This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
Order puller CVS CareMark Jan.,2015-Mar..2015
Receive a list of order for a particular store and pull everything on the list for each store in as a timely manner.
·
Packing Associate ITW Poly Spec (Staffmark) Dec,2011-apr.,2012
Pack and label chemicals in the proper container along with the proper hazmat sticker and send to warehouse as customers’ place their orders.
·
CIC control/ Damage control Assistant Exel Logistics(Staffmark) May 2011-Oct.,2011
Label material that is not properly id Incoming and outgoing computer components and perhaps. Re box damaged items, Quality control and assurance of documentation for shipping labels. Correspond with and submit prepare reports of all on product deliverables. Outgoing and incoming goods products. Perform electronic scanning of barcodes to check for consistency of product labeling for all buyers. Perform audit of scheduled products inventory and use FIFO method of inventory.
Office Support Goodwill Industry July 2010-Aug.,2010
General office and clerical skills; data entry; utilized software applications such as: PowerPoint, Excel, MSWord, trained co-workers on software applications and other processes; in addition, provided routine technical support on troubleshooting computer software and hardware.
Customer service NCO Group Sep.,2008-Oct..2009
Operated BestBuy.com website, and customer service help line, handling orders, shipping, and repairs. Supported the 1-800-Geek Squad customer service line and assisted clients with computer repair. In addition, scheduled/rescheduled agent(s) for house calls if needed and provided discounts for clients who qualified.
·
Manager Success Promation June2006-July 2007
Supported general office operation, to include writing contract agreements and proposals for the company along with organizing payroll, monitoring statuses of client’s orders and accounts receivables to ensure payments were received on time daily. Maintained inventory control of office supplies and scheduled deliveries. Performed quality control to ensure product deliverables were complete and ensure proper collections were made on accounts balances.
References
Lorenzo Slater 281-***-****
Torrey Sikes 832-***-****