Customer Service Vault Teller

SYDNEY MCGRATH *** Purple Finch Loop, Pataskala OH, 43062

740-***-**** **********@*****.***

PROFILE SUMMARY

Loan Processing Sales Initiatives Strategic Relationship Management Financial Auditing

● Driven finance professional with demonstrated track record of maximizing customer service opportunities and consistently exceeding performance goals.

● Demonstrated ability to handle highly confidential personal and financial information in a sensitive manner. Accomplished in identifying and capturing opportunities to accelerate expansion and improve profit contributions.

● Experienced in analytics, team work, and creative problem solving to identify new opportunities, expand customer base, deepen existing relationships, and satisfy corporate strategic objectives. AREAS OF EXPERTISE

• Sales Direction & Initiatives • Financial Analysis • Loan Products Sales

• B2B Sales • Risk Management • Account Management

• Filing/Reporting • Strategic Marketing • Business Development

• Loan Application Processing • Negotiation • FHA and HUD Guidelines PROFESSIONAL EXPERIENCE

DEC 2020 – AUG 2022

LEAD MEMBER EXPERIENCE REP,

Wright-Patt Credit Union

Assist in the training of new hires

Balance teller drawer and vault while maintaining accurate records and adhering to security controls

Maintain member accounts by verifying and updating information Coach members on

Vault Teller April 2016 - July 2018

Truecore Federal Credit Union, Newark, Ohio

● Balance teller drawer, vault and ATM while maintaining accurate records and adhering to security controls

● Instrumental in cross-selling Truecore's products to customers at every opportunity to meet sales goals.

● Execute financial transactions in accordance with the credit union policies and procedures while maintaining an acceptable record in daily drawer balancing.

● Calculate, verify, and process overnight deposits, payments and requests; maintaining high levels of customer service while meeting all goals and quotas.

Infant, Toddler and Pre School Caretaker Nov. 2014 Jan. 2016 Over the Rainbow Childrens Center, Pataskala, Ohio

● Observed and recorded children's growth, behavior and development, monitored and discussed with parents.

● Instructed children while maintaining a safe, healthy, and enjoyable environment.

● Communicated daily and built strong relationship with children and the families.

● Consistently achieved revenue and customer retention goals while increasing client profitability through relationship building, outstanding service delivery, cross selling and referral development. Hostess/Cashier/Preparation Member Oct. 2013 Mar. 2014 City Barbecue, Newark, Ohio

● Responsible for handling customers’ cash in a professional manner. Maintain high standards for customer service and quality assurance including approaching.

● Fostered business relationships and provided significant increase in customer service, resulting in solidification of client base and significant revenue expansion.

● Greeted customers with a positive attitude and assisted customers in selecting items based on needs.

● Responded promptly to customer's inquiries and handled and resolved shopper's complaints. EDUCATION HISTORY

● Granville High School 2013

High School Diploma

REFERENCES

Available upon request

Contact this candidate