Center Representative Call
Resume:
CATHY
STINEHELFE
R
**********@*****.***
Nashville, TN 37222
Polite and professional Call Center Sales Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.
PROFESSIONAL SUMMARY
UG Teleservice - Call Center Representative
Ripley, TN • 03/2020 - Current
WORK HISTORY
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
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Educated customers on company systems, form completion and access to services.
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Resolved concerns with products or services to help with retention and drive sales.
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Maintained accurate and current customer account data with manual forms processing and digital information updates.
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Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
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Engaged in learning and development opportunities to promote continued performance improvement.
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SKILLS
• Customer Communication
• Sales Expertise
• Problem-Solving Skills
• Quality Control
• Inbound Phone Call Management
• Delivery Tracking
Davidson County
Nashville, TN • 09/2018
GED
EDUCATION
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