Loan Processor Customer Service
Resume:
Stephanie Welch
**********@*****.***
Summary
Over seven (7) years of successful experience in Mortgage Lending. Over fifteen (15) years of experience in customer service and sales support with recognized strengths in account maintenance, problem solving and troubleshooting, sales staff support, and coordination. Strong computer skills, including working knowledge with Microsoft Office programs (Word, Excel), Encompass, and Internet Explorer. Ability to train, motivate, think “outside the box,” and lead by example. A team player, goal oriented, driven, positive mindset, and empathetic. I also have extensive knowledge with appraisals as several years ago I worked at an Appraisal Management Company.
Work Experience
FBC Home Mortgage, Remote/Florida (February 2021 to July 2022)
●Review and process, Non-Conforming, Conforming, FHA, VA, Jumbo and Investor loans.
●Maintain strong understanding of Mortgage Lending products, policies, processes, and required documentation for FHA, Freddie Mac/Fannie Mae and Investor products (Seacoast, Citi, TD Bank etc.), as required.
●Request tax transcripts, verification of employment, and payoffs
●Again, “Jr Underwriter” - Analyzes file to decide if it can be submitted to Underwriting for possible approval – I am one of two “official” Jumbo Processors. Working with 30+ investors.
●Work hand-in-hand with Loan Officers, Underwriters and Closing Attorneys to obtain appropriate documentation for loan approval.
●Adhere to all compliance regulations.
Fairway Independent Mortgage, Remote/Raleigh NC (August 2020 to February 2021)
Mortgage Loan Processor
●Review and process Conforming, FHA, VA and construction loans.
●Maintain strong understanding of Mortgage Lending products, policies, processes, and required documentation for FHA, VA, and Freddie Mac/Fannie Mae, as required.
●Request tax transcripts, verification of employment, and payoffs
●Work hand-in-hand with Loan Officers and Underwriters to obtain appropriate documentation for loan approval.
●Adhere to all compliance regulations.
BB&T/Truist, Greensboro, NC
Mortgage Loan Processor III- Affinity/Wealth (May 2015 to August 2020)
●Review and process Fast Track, Non-Conforming, Conforming, and Construction Perm loans.
●Maintain strong understanding of Mortgage Lending products, policies, processes, and required documentation for FHA, Freddie Mac/Fannie Mae and portfolio products, as required.
●Request tax transcripts, verification of employment, and payoffs
●“Jr Underwriter” - Analyzes file to decide if it can be submitted to Underwriting for possible approval
●Establish strong relationships with clients and deliver “white glove service” to ensure all loans are quality, while delivering the perfect PCE every time. Loan value responsibility between Wealth Clients and Commercial side average $2MM
●Work hand-in-hand with Loan Officers, Wealth Advisors, Business Advisors and Underwriters to obtain appropriate documentation for loan approval.
●Adhere to all compliance regulations.
The Berry Company, High Point, NC
Sales Support (May 2014 to May 2015)
No
Education
Bachelor of Science in Music: Vocal Performance Kent State University, Kent, OH
Accolades
2018 – 2 X Top Processor of the month
References provided upon request
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