Customer Service Assistant Project
Resume:
Jabbar Lopez-Williams
Virginia Beach, VA 23454
E-mail: adw6h0@r.postjobfree.com/ adw6h0@r.postjobfree.com
OBJECTIVE: Criminal Justice/ Human Services professional with supervisory experience hoping to utilize and develop skills obtained through education, training and work experience.
SUMMARY OF SKILLS:
0.Effectively manage resources in compliance with policy, procedures, and budget including staff, equipment, and finances; can work efficiently and effectively in a fast paced environment.
1.Experience in data collection, data analysis and creating statistical reports
2.Excellent organizational and time management skills; ability to multi task.
3.Possess a personable and professional demeanor at all times.
4.Strong verbal and written communication skills.
5.Interact with others well; strong customer service skills.
6.Ability to operate and maintain a variety of office equipment.
7.Proficient in Microsoft Word, Excel, Outlook, and Internet.
EDUCATION:
BRYANT & STRATTON COLLEGE Virginia Beach, VA
Associate of Applied Science in Criminal Justice,
August 2014 Relevant Coursework includes Corrections, Public Speaking, Criminology, Policing, Criminal Investigations, Critical Thinking, Criminal Law, Juvenile Justice, Psychology, and Leadership
EXPERIENCE:
Arvon/ICF West Neck
MH/MR Assistant
12/2017-Present
Monitor patients in order to detect unusual behavior, and report observations to professional staff.
0.Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological or rehabilitation care under the direction of nursing and medical staff.
1.Record and maintain records of patient condition and activity, including vital signs, eating habits, and behavior.
2.Work as part of a team that may include psychiatrists, psychologists, psychiatric nurses and social workers.
3.Aid patients in becoming accustomed to hospital routine.
4.Organize, supervise, and encourage patient participation in social, educational, and recreational activities.
5.Perform nursing duties such as administering medications, measuring vital signs, collecting specimens and drawing blood samples.
6.Serve meals, and feed patients needing assistance or persuasion.
7.Restrain or aid patients as necessary to prevent injury.
8.Interview patients upon admission and record information.
9.Provide patients with assistance in bathing, dressing, and grooming, demonstrating these skills as necessary.
10.Participate in recreational activities with patients, including card games, sports, or television viewing.
11.Accompany patients to and from wards for medical and dental treatments, shopping trips, and religious and recreational events.
12.Maintain patients' restrictions to assigned areas.
Community Based Solutions
Direct Support Professional 1(DSP1)
03/2017 – 02/2018
0.Competent in creating, developing and implementing core patient care plans, aimed at the specific requirements and needs of each patient.
1.Highly experienced in maintaining an environment that is healthy, safe and peaceful for patients and adds to their comfort and tranquility.
2.Demonstrated expertise in providing assistance and support to patients with both physical and emotional disabilities.
3.Skilled in monitoring patients constantly and providing feedback to family members and healthcare professionals in case of any adverse situations.
Deeply familiar with providing patients with assistance during therapeutic activities and exercises in a bid to make them comfortable and open to external assistance.
0.Documented success in rehabilitating patients with physical and emotional disabilities by providing them with both physical and emotional support and understanding.
1.Hands-on experience in creating recipes to meet the individual nutritional requirements of each supported patient, and assisting them in partaking their meals.
2.Qualified to use approved physical intervention techniques to protect patients from physical harm.
3.Proficient in ensuring appropriate patient support and supervision, while promoting increased independence and choice.
4.Completed training programs and attended required meetings.
Supported new staff by providing on the job training.
Garden of Hope
Norfolk, VA
Criminal Justice Intern
06/2014 – 08/2014
0.Provide a constructive learning environment. Provides therapeutic intervention to promote and support positive behavior changes, and implements residential treatment plans and unit treatment services. With positive influences on the lives and values of the youth through the use of cultural and academic exposure, life application field trips, community service, religious and educational instruction, mentoring and short and long term goal setting.
1.Assigns and supervises housekeeping tasks such as facility maintenance, dusting furniture and cleaning up after meals; dined with children and supervised seating and table manners.
2.Assists instructors at all times in classroom settings.
Assists children in relieving their anxieties and tension using counseling and therapeutic intervention techniques.
Community Environment Center
Long Island City, NY
Health and Safety Auditor-Supervisor/Talent Acquisitions
06/2009 - 06/2014
0.Used Excel spreadsheets to file budget reports; ensured accuracy and timeliness of data.
1.Ensured that all project information being provided by our customers is forwarded to all departments within our company, and that all project data and information is regularly entered into the appropriate management data systems for internal reviews.
2.Source potential candidates using online platforms (e.g. professional networks and social media channels)
Organizing and attending recruitment events and job fairs
0.Designing interview questions and job descriptions for reflecting the requirements for each position
1.Assessing candidates’ information (e.g. contact details, resumes) using Applicant Tracking System
2.Planning interview/selection procedures (e.g. in-person interviews, screening calls and assessments)
3.Coordinate with Hiring Managers for identifying our staffing needs
4.Maintain log sheets for equipment, staffing, and progress.
5.Responsible for inventory, weekly bag checks, and equipment inspection.
6.Distributed timesheets, assignments, paychecks and weekly reports.
7.Assigned teams and implemented an effective strategy for completing assigned units.
8.Scheduled staff for audits, inspections, energy educations, call backs, and trainings.
9.Maintained understanding of and compliance with weatherization policies and allowable costs.
10.Investigated work areas for compliance with state and federal laws and employer policies.
11.Conducted analysis on the effectiveness of safety and health programs.
12.Supervised staff and assisted in the interviewing and recruitment process; completed and documented personnel actions including job description updates and staff performance evaluations in a timely manner.
13.Conducted safety training and education programs, and demonstrated the use of safety equipment
14.Collaborated with engineers to institute control and remedial measures for hazardous and potentially hazardous conditions and equipment.
15.Prepared accident reports, workplace analyses, Occupational Safety and Health Administration forms, and initiatives for control and correction of potential safety hazards.
16.Provide an energy efficient work place.
17.Capable of leading 1 to 2 assigned Project Managers and/or Assistant Project Managers.
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