Medical Assistant Registration Specialist
Resume:
Alia G. Frye
LaPlata, MD *****
*****************@*****.***
OBJECTIVE
Obtain a position with a sophisticated organization wherein my skills and abilities may be best utilized. EMPLOYMENT HISTORY
MedStar Medical Group, Washington, D.C.
Senior Medical Assistant/Nurse Apprentice/Office Administration (October 2018 to Present)
• Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality, and safety standards.
• Comply with governmental regulations and accreditation standards and ensure ongoing compliance with regulatory, accreditation, and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, and other related tasks.
• Promote exceptional customer service for enhancing the patient care experience.
• Act as mentor for the medical assistant staff. Lead by example and foster staff development. Demonstrate behavior consistent with MedStar Health mission, vision, goals, objectives, values, and patient care philosophy.
• Participate in Medical Assistant and Clinical Associate candidate interviews, selection, and retention activities; assist with training and onboarding of newly hired Medical Assistants and Clinical Associates.
• Assist in training Medical Assistants and Clinical Associates on efficient use of the electronic medical record (EMR) to include accurate documentation of clinically related activities and best practice workflows.
• Demonstrate independent initiative and exercise critical thinking; communicate opportunities for improving the efficiency of medical office activities and seek resolution to identified barriers while applying chain of command.
• Assist provider with patient preparation for examination, minor office procedures, examination, and health education of patients.
• Support other members of the clinical care team assuring optimal patient flow and manage variable and unpredictable patient volume throughout the workday.
• Provide clerical support and serve as backup for the Patient Services Coordinator or other team members as needed.
• Screen patients for preventative care needs, ongoing support, barriers to care, safety concerns and potential fall risk.
• Participate and lead others in utilizing optimal workflows to improve quality metrics and value- based care.
• As part of a High Reliability Organization, coach others for safety.
• Report actual and potential problems concerning patients, families and associates using established reporting protocols for MedStar Health and/or work location.
• Participate in population management activities including an awareness of the populations served and engage patients in self-management support, care/health goal setting, pre-visit planning, and the capturing of information that leads to health care improvement activities.
• Perform selected patient and laboratory testing consistent with the scope of the practice.
• Remove sutures/staples after the provider has examined the patient and written the appropriate order.
Alia G. Frye 2 P a g e
• Document clinically related activities accurately in the patient’s medical record; perform required patient follow-up.
• Collect and process specimens, complete requisitions, and document in applicable forms/records.
• Provide escort and chaperoning for patients and assist with patient discharge activities.
• Fulfill infection prevention and environmental responsibilities as assigned.
• Update appropriate records of scheduled equipment maintenance and manage drug and medical supply inventories.
• Provide telephone screening services to gather information from patients, determine appropriate disposition and document per established telephone screening protocols.
• Under onsite provider supervision may insert intravenous catheter for physician initiated IV fluid therapy or administration of intravenous medication.
• Under direct onsite physician supervision, may insert, remove, and monitor urinary catheter for procedures; may prepare and administer oral drugs and injections limited to intradermal, subcutaneous, and intramuscular.
• Provide Health coaching and follow up (such as diabetic coaching) in accordance with Physician instruction.
• Utilize the EMR to propose patient medication refills for physician approval and complete requisitions for tests.
• Contact insurance companies for pre-authorizations for patient medications and specialty referrals including insurance authorization.
• Attend scheduled meetings including regular staff meetings and training classes for safety, infection control, OSHA, CLIA, and CPR. Participate in and/or provide ongoing professional development trainings when possible, such as Medical Assistant Online Training. Winchester Medical Consultants, Winchester, VA
Medical Assistant/Nurse Apprentice (June 2016 to October 2018)
• Assisted Primary Care practice and other departments as assigned.
• Provided training to medical assistants and technicians.
• Recorded vital signs and medical symptoms.
• Performed tests and analyzed results.
• Operated medical machinery.
• Administered vaccinations and other injections.
• Administered EKGs, ear lavages, wound care, etc.
• Administered and monitored patient medications.
• Provided insulin/diabetes mellitus education.
• Provided doctor and facility referrals.
• Scheduled patient procedures and/or testing.
• Maintained accurate documentation in charting of medical records.
• Communicated with physicians’ offices concerning clinical information.
• Monitored and maintained office inventory and other essentials of clinical staff.
• Scheduled appointments and provided referrals utilizing scheduling systems.
• Ensured compliance relative to HIPPA, OSHA, patient confidentiality, state and federal regulations, etc.
• Assisted in the implementation and administration of quality control measures and office policies and procedures.
• Initiated and coordinated information necessary for prompt and efficient admission, transfer, or discharge of patients in compliance with state and federal regulations.
• Demonstrated working knowledge of revenue cycle operations, third party reimbursements, and medical terminology.
• Provided exemplary customer service experiences.
• Demonstrated exceptional oral and written communication skills. Alia G. Frye 3 P a g e
University Healthcare Physicians, Martinsburg, WV
Medical Assistant/ Registration Specialist (June 2014-May 2016)
• Assisted Gastroenterology, Cardiology, Orthopedics and other departments as assigned.
• Provided training to other registration specialists.
• Greeted and registered patients in an accurate and timely manner.
• Managed registration processes to ensure economic and corporate viability of the facility.
• Recorded vital signs and administered injections.
• Communicated with physicians’ offices concerning clinical information.
• Communicated with and provided support to other hospital departments.
• Scheduled appointments and provided referrals utilizing facility scheduling systems.
• Scheduled multiple services in correct clinical sequence.
• Ensured that all HIPPA, OSHA, patient confidentiality, state/federal regulations were met. SUMMARY OF QUALIFICATIONS
• Skillful interactions with internal and external clients/patients, professionals, staff, and vendors, always mindful of upholding full compliance with HIPAA Guidelines.
• Excellent customer service and communication skills.
• Proficient in gaining client/patient confidence in an effort to build optimal rapport.
• Consummate professional exercising discretion in managing databases, documents and discussions of a confidential nature.
TECHNOLOGY SUMMARY
Billing and Coding
Intravenous Catheter
Insertion/Removal
Prescription Verification
Blood Finger Sticks Laboratory Testing Recording Vital Signs CLIA Waiver Testing Medconnect Superuser Referrals CPR Patient Scheduling Safety Coach Training
EKGs Phlebotomy SimLab
Electronic Medical Records (EMR) Post-Op Follow-up Specimen Collection/Processing HIPAA Guidelines
Pre-Op, Medication, Radiology
Authorizations
Suture/Staple Removal
Injections (SC, ID, IM) Preceptor Training Urinary Catheter Insertion/Removal CERTIFICATIONS
CPR, BLS, and First Aid Certification
Emergency Medical Technician
Volunteer Firefighter
Certified Medical Assistant
Registered Medical Assistant
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