Irma Vielma

**** ** **** ********* ** ***** 737-***-**** adw6fd@r.postjobfree.com

I am currently seeking a Customer Service Position in a Call Center setting that allows me to use my healthcare knowledge and excellent communication skills to contribute to an organization.

MEDICAL ASSISTANT FEBRUARY, 2008 EVEREST INSTITUTE, AUSTIN, TX

G.E.D MAY, 1994 TEXAS BOARD OF EDUCATION, AUSTIN, TX

•Excellent communication and interpersonal skills.

•Bilingual: English, Spanish (NATIVE), with ability to Speak, Read, and Write in both languages.

•Customer Service oriented with the ability to contribute above and beyond results.

•Proficient in MicroSoft Office, Word, Exel, and Power Point.

•Excellent multi-tasking skills with the ability to prioritize effectively and efficiently.

•Knowledge of Medical Terminology.

•Knowledge of I3 Phone System, Athena EMR System, Availity and TMHP Insurance Verification, ECW EMR System.

PATIENT ACCESS REPRESETATIVE GOOD HEALTH SOLUTIONS APRIL 2018-CURRENT

• Gathers necessary demographic, insurance and clinical information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.

• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.

• Assists with coordination of activities related to insurance pre-certification/authorization.

• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.

.Gathers medical information for triage nurses clinical calls.

CUSTOMER SERVICE REP DCMG EAR, NOSE, AND THROAT MAY 2015-CURRENT

•Proficient in scheduling patients for in-office appointments.

•Correctly Identify and obtain patient demographic information.

•Efficient in Verifying Insurance Information prior to appointments.

•Efficient in Requesting and Processing Referrals and or Authorizations.

•Assist with Spanish translation for 6 Physicians, 1 NP, and 4 Audiologists.

•Efficiently maintain clinical records and ensure records are placed appropriately in the patients’ chart.

•Professionally maintain patients’ rights to confidentiality.

CALL CENTER SPECIALIST-TORT DEPT. TEXAS MEDICAID AND HEALTHCARE PARTNERSHIP AUGUST 2011-FEBRUARY 2013

•Inbound and Outbound calls.

•Translating for Spanish Calls.

•Maintain and accurate log of daily calls.

•Maintained track of returned mail.

•Correctly transfer calls to assigned Tort Analyst

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•Front Desk Operator/Switchboard Touch Home Health (Office Closed) February 2010-May 2010

•Answered multiple phone lines in a busy Home Health Care Call setting.

•Translating for Spanish Calls.

•Accurately file charts and prepared reports.

•Handled into-office memos composing and communicating with proper departments.

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•Call Center Specialist Premier Research Group Limited May 2008- December 2009

•Screen Phone calls for potential subjects for participation in Clinical Research Center Studies.

•Maintained participant population data base for all studies.

•Scheduled participants screening and consult visits.

•Participated in recruitment outreach activities.

•Maintained accurate log of daily calls.

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•Medical Assistant Central Texas Pain Institute August 2007-February 2008

•Obtain Daily Vital Signs.

•Administered Medications per Physician specifications.

•Followed infection control and safety guidelines when assisting with daily living activities.

•Maintained Medical Equipment.

•Preformed basic life support (BLS) Skills.

•Prepared Treatment rooms for examinations of patients.

•Accurately relayed patient questions to Health Professionals.

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References

•Jessica DeLaRosa AuD/CCC-A Audiologist

•972-***-****/ adw6fd@r.postjobfree.com

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•Colette Cooley Assistant Surgery Scheduler

•512-***-****/ adw6fd@r.postjobfree.com

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•Analyssa Arana Patient Access Rep

•512-***-****/ adw6fd@r.postjobfree.com

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