Customer Support Java Developer

Dat Truong

Houton, TX Email: *********@*****.*** Cell: 832-***-****

SUMMARY:

As an accomplished technologist with an extensive background in software development, quality assurance, test case design, automation, implementation, and maintenance, I am a self-starter with the ability to quickly learn and pick up new concepts and languages. I have a proven track record of improving quality programs, reducing defects, and increasing automation and overall productivity. Additionally, I am able to train, lead, and motivate cross-functional teams. I am highly skilled in driving projects forward with a keen mind for deadlines, best practices, lifecycle methodology, and overall risk management. Moreover, I have excellent interpersonal and communication skills, and I have experience working with both internal and external customers in the financial, energy and healthcare industries. TECHNICAL SUMMARY:

Languages: Python, Node.js, Shell Scripting, JAVA, ASP, Javascript, HTML,.NET, C++ Financial: Numpy, Pandas, FIX protocol, Equities Systems (Front, Middle, Back), JISU low latency equity trading, Openlink Endur

Databases: MySql, MSSQL, Oracle, Sybase

O/S: UNIX/LINUX, Windows

Other: AWS, Postman, Browserstack, Testcafe, Testrail, Automation, Selenium, OOP, IntelliJ, Apache, Microsoft IIS, Visual Studio, Agile, JIRA, HP Quality Center and Application Lifecycle Management, Agile Scrum, Jenkins, Pycharm, Devops, Dockers, Flask, Github, Bitbucket

PROFESSIONAL EXPERIENCE:

Creative Engineering, Ho Chi Minh City, Vietnam

IT Consultant (Nov 2022-Mar 2023)

• Prototyped no code application Airtable for sales team to use cloud collaboration.

• Evaluated network infrastructure and provided suggested improvements.

• Evaluated and suggested company website improvements. SAVE, Houston, TX

Quality Assurance Automation Engineer for Fintech Startup (2021-2022 August) SAVE - android/IOS/web application for debit, credit, and saving accounts based on market returns

• Designed, implemented and executed company QA process for web and mobile app

• Executed responsive, integration and E2E testing from frontend UI to C++ Backend with MySQL database validation

• Set up Jenkins CI/CD for Automated C++ builds and deployment

• Implemented over 1000 test cases in Testrail base on Figma designs

• Developed and executed Postman Newman scripts for API end to end testing

• Documented via Confluence and Jira the QA building and testing process

• Designed MySQL database table comparison tool in Python Panda

• Performed post release checks for mobile and web apps

• Managed QA team in India

• Troubleshoot customer support issues

VAN TAN Technology, Richmond, TX

Freelance (2020-2021)

• Developed and Tested an algorithmic trading bot in python JPMorgan Chase and Co., Houston, TX

Low-latency Technology Integration Analyst, (2016-2020) Applications Supported:

JISU - multiple high speed trading applications

• Responsible for project deliveries, which entails analysis, project management, client onboarding, release management, production management and plant management

• Implemented end-to-end setup for clients in the low-latency setup including rollout to production

• Streamlined end-to-end delivery through automation of manual tasks and process improvement

• Managed daily Scrum planning meetings with project stakeholders to discuss current project cycle, review and prioritize new defects, enhancements and features, and review deadlines

• Developed application Jisuhelp in python to manage daily tasks JPMorgan Chase and Co., Houston, TX

Quality Assurance Manager, (2012-2015)

Applications Supported:

THUNDERDOME – a strategic middle office platform replacement for Cheops, built as a solution to support a single Global Client Service model

DOME - an in-house system that provides matching functionality to support the matching of JPM executed trades and client-sent allocations

Associate – Thunderdome middle office application testing

• Assisted with developing company wide GreenLight regression testing application

• Developed comprehensive test scripts in ALM and managed over 500 automated test cases and some manual cases. Involved in strategic planning meetings, business requirements gathering and defining governance and test case methodology

• Created and executed test strategies and test plans based on functional testing and non-functional requirements, technical specifications and customer feedback

• Managed testing cycles, including test plan creation, development of scripts and augmentation of regression packs from previously successful releases

• Conducted root cause analysis of production issues, with immediate rectification of gaps in testing coverage and/or testing process

• Developed Moctopus written in python for Middle office QA support

• Automated comprehensive nonfunctional regression throughput performance testing JPMorgan Chase and Co., Houston, TX

Equities JAVA Developer (2007-2012)

Application supported:

CHEOPS - strategic Single Stock/Program Trading/DMA/Algo equities booking application

• Subject Matter Expert in end to end cash equities trading, covering both upstream and downstream systems

• Worked with business to analyze business requirements and produce/review specifications for any new features and changes to the application

• Worked with the Project Manager and Application Development team to clearly communicate specifications, clarify expected behavior, partner for unit testing and serve as liaison between AD and the business

• Worked with QA in developing test scripts for every release cycle

• Conducted knowledge training sessions with QA team to help them understand the business and how Cheops is utilized by the business users

• Partnered with Operate Team (1 st Level Support) in helping business users resolve issues encountered in using the application

• Participated in post-release checks and responsible for signing off on the release of the new versions of the middle office application

• In addition to responsibilities of being a UAT tester, daily tasks involved servicing the clients and the front office traders on their daily trading activities and settlements of trades JPMorgan Chase and Co., Houston, TX

Energy & Commodity Trading Associate (2005-2007)

Application supported:

OPENLINK ENDUR - front-to-back-office trading and risk management (ETRM) application used for energy and commodity trading

• Provided infrastructure and production support for Openlink Endur

• Established and Implemented Change and Release Management process for Energy & Commodity Trading Enron, Houston, TX

Software Engineer (1999-2005)

• Provided C++/Java enhancements and support for server side Sitara natural gas trading application

• Maintained and updated Enron Website

• Provided .NET enhancements and support for Bridgeline trade confirmations and settlement fax invoices BMC Software, Inc., Houston, TX

Systems Build and SCM Engineer (1998-1999)

• Automation of Software Releases and Packaging for various Operating Systems Sulzer Intermedics, Angleton, TX

Software Engineer (1996-1998)

• Developed pacemaker applications in C/C++

• Patent number: 5873897 Method and apparatus for dual chambered tachyarrhythmia classification and therapy

EDUCATION:

Texas A&M University, B.S. Biomedical Engineering, 1995 CERTIFICATIONS:

ChatGPT Masterclass - Build Solutions and Apps with ChatGPT https://www.udemy.com/certificate/UC-72dd8be9-6413-44f1-a84d-2b49208ad862 The Complete Node.js Developer Course (3rd Edition) https://www.udemy.com/certificate/UC-3a0b7c3b-b4ff-4a07-9d27-203a337174c6 CompTIA Security+ (SY0-601)

https://www.udemy.com/certificate/UC-cd381450-a8bc-4517-b2dd-c907d9be7b5b Python for Financial Analysis and Algorithmic Trading https://www.udemy.com/certificate/UC-17f3af92-d7b9-449b-8879-90e167c081d0 Algorithmic trading on Alpaca's Platform - Deep Dive https://www.udemy.com/certificate/UC-5c25a2cb-a13f-4046-95e6-bb30822b87f5 Automate the Boring Stuff with Python Programming

https://www.udemy.com/certificate/UC-FZQ38RHX

Selenium Webdriver with PYTHON from Scratch + Frameworks https://www.udemy.com/certificate/UC-40ae6937-7b5b-45bd-8069-c06149c5aa88 Oil & Gas : Markets Trading Pricing & Economic Framework https://www.udemy.com/certificate/UC-48c1b8cf-4825-4f40-b922-6f95a46c709a Automated Software Testing with TestCafe

https://www.udemy.com/certificate/UC-d2c5c5d6-bf73-4892-ba6e-a68b8c860e0e Selenium Webdriver with PYTHON from Scratch + Frameworks https://www.udemy.com/certificate/UC-40ae6937-7b5b-45bd-8069-c06149c5aa88 PyTorch for Deep Learning with Python Bootcamp

https://www.udemy.com/certificate/UC-700e347c-6686-41e9-99cf-554b93da755a

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