Amia Polk

***** ** **** ****, ***. *

Eastpointe, MI 48021

313-***-****

adw6f1@r.postjobfree.com

CAREER OBJECTIVE: Seeking any position that I may qualify for to utilize my communication, organizational and professional skills.

EDUCATION:

Master of Business Administration

Davenport University

Strategic Management: Graduate, May 2005

Bachelor of Business Administration

Detroit College of Business

Office Administration: Graduate, March 1995

Associate of Business Administration

Detroit College of Business

General Management: Graduate, August 1992

KNOWLEDGE

AND SKILLS:

*AS/400

*Solomon 2.06

*Solomon IV

*Advanced Revelation

*Time & Billing

*Quick books

*Outlook

*Access

*Microsoft Word

*Excel

*PowerPoint

WORK HISTORY:

08/21 to Present MICHIGAN AUTO TITLE SERVICES (MATS)

Title Representative I

*Process paperwork for duplicate and repo car titles.

*Prepare and send out about 100 to 300 Invoices a day for titles service fees.

*Enter tracking for invoices and titles that are sent out.

*Open and sort mail.

*Distribute documents to staff members.

*Answer phones and direct calls to staff members, or give information to customers and clients.

*Restock shelves with supplies.

*Utilize equipment such as computer, copier, scanner to process invoices and title paperwork.

* Assist Management in other various projects as needed.

12/08 to 06/21 STRATEGIC STAFFING SOLUTIONS

Invoice Analyst

*Monitor daily invoice activity for about 25 to 30 customers.

*Invoice 50 to a 100 timesheets for customers in a timely and accurate manner.

*Mail out invoices to customers via mail and email.

*Research and reconcile invoices discrepancies for our customers.

*Utilize various databases for invoicing activity.

*Prepare and process invoice adjustments.

*Resolve invoice issues via telephone and email communication.

*Report to management on a daily/weekly and monthly basis on invoicing status.

*Utilize equipment such as computer, mail machine, copier, scanner and fax to process invoices.

*Assist Management in other various projects as needed.

04/08 to 08/08 SNELLING STAFFING SERVICES

Clerk Typist

*Scanned, copied and filed documents.

*Inputted clients’ information into database.

*Opened and closed tickets.

12/01 to 2/06 GMAC GLOBAL RELOCATION SERVICES

Expense Tracker

*Handled about 50 to 100 broker referral checks daily for about 75 clients.

*Made copies of checks and ran tape to calculate amounts and deposited in bank on a daily basis.

*Entered deposits of cash in the database broker referral log and ran reports on a daily basis.

*Journalized the deposit amounts into accounting system in the general ledger and ran reports on a daily basis.

*Verified that amounts were entered into the right accounts and sub accounts.

*Inputted 10 to 15 at a time invoices for various companies into our accounting system for payment.

*Coded proceeds and cash amounts on invoice with sub accounts and checked for any discrepancies.

*Entered GM Cash from 10 to 20 proceeds checks and invoices received into our Advanced Revelation System, ran reports on a daily basis.

*Pulled proceeds and logged into excel spreadsheet and pulled files to be closed out.

*Made 50 to 100 labels a week and made file folders to assist in closing out files.

7/99 to 12/01 GMAC GLOBAL RELOCATION SERVICES

Associate Consultant

*Assisted in meeting the need of transferees by providing positive support for the associates, consultants, client representatives and management.

*Maintained and updated transferee’s file(s) as needed.

*Prepared, processed and copied forms for transferees.

*Input data, reviewed and promptly notified associates or consultants of any discrepancies that prohibited file completion.

*Typed memos, letters, forms and other material as directed.

*Distributed and sorted incoming and outgoing mail.

*Ordered appraisals and inspections by way of faxing for transferees to assist property managers.

*Made follow up calls in order to receive completion of appraisals and inspections in a timely fashion.

*Answered phones, responding to basic inquiries and routed calls to appropriate team members while providing quality customer service.

10/95 to 12/01 DAVENPORT UNIVERSITY

Dearborn/Warren Campus, Enrollment Office

Enrollment Specialist

*Assisted and advised about 30 to 50 students on an individual basis with course selections based on their selected curriculums and registered them via computer for subsequent quarters on a weekly basis.

*Reviewed students’ academic records and made appropriate recommendations when registering them.

*Encouraged students’ academic growth by promoting use of the available support services.

*Arranged 5 to 7 orientations per quarter and delivered presentations for 50 to 100 new students a session.

*Supervised and trained 2 to 3 Peer Advisors in preparing for the orientation and registration process.

*Assisted Director and Assistant Director in implementing programs and procedures to encourage student registration and retention for subsequent quarters.

10/89 to 10/95 DETROIT COLLEGE OF BUSINESS

Dearborn Campus, Financial Aid Office

Receptionist/File Clerk

*Communicated daily with various group such as faculty, staff, administration, students and the public, providing them with accurate information and direction.

*Utilized telephone with a 10 line capacity to help answer students questions and concerns.

*Evaluated 50 to 75 incoming and outgoing financial aid transcripts on a weekly basis for completion and accuracy.

*Distributed and sorted 75 to 100 pieces of incoming and outgoing mail on a weekly basis.

*Supervised and trained 3 to 5 assistants in the process of filing large amounts of financial aid documents effectively.

*Operated office equipment such as: copier, fax machine, mail machine, computer for data entry to help assist in completing files for students.

ATTRIBUTES: Dependable, hardworking, friendly, excellent personality and a team player.

REFERENCES: Upon request

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