Michael Stanley

Operations Support Manager

Greenville, SC 29615

adw6el@r.postjobfree.com

+1-864-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Operations Support Manager

Triune Mercy Center - Greenville, SC

June 2019 to May 2023

Provided operations support for a nondenominational church. One of our primary missions was providing support for Greenville’s homeless and those less fortunate communities. We provide hot meals, groceries, hygiene, medical/dental/vision, counseling, housing and spiritual support. Intake Coordinator and Resident Support Supervisor Miracle Hill Ministries, Overcomer Center - Greenville, SC January 2018 to June 2019

• The Overcomer Center is an eighty (80) bed, men's addiction recovery and rehabilitation facility.

• Responsible for all aspects of intake to include reviewing of potential client applications and conducting in person and telephone interviews.

• Operations management is a key component of this position.

• Responsible for assigning work tasks, scheduling appointments, transportation, mail and medications. Member Services Representative

Sam's Club - Greenville, SC

June 2017 to January 2018

• Present and sell the benefits of membership with Sam's club to potential members and small business owners.

• Responsible for handling product returns and exchanges.

• Resolve member issues as they occur.

Inbound Sales Representative

Spectrum Charter Communications - Simpsonville, SC December 2016 to June 2017

• Present and sell cable, internet and voice product services to potential customers.

• Resolve issues of current customers and upsale services when applicable. Dealer Relationship Manager

JP Morgan Chase - Raleigh, NC

October 2006 to June 2013

• Developed customer relationships in Eastern and Western North Carolina by explaining the benefits working with JP Morgan Chase would bring to their operation and customers

• Managed existing customer relationships by maintaining regular contact to address issues and concerns, following through on commitments, and networking within the community

• Responsible for cultivating the largest revenue generating relationship on the East Coast

• Trained incoming relationship managers in all aspects of the job, with a focus on how to establish and build relationships with both warm and cold contacts through networking

• Consistently met or exceeded annual sales goals, recognized as a top relationship manager for exceeding annual sales goals over a three-year period General Manager

David O'Neal Automotive Group - Raleigh, NC

January 1996 to May 2004

• Managed all aspects of a franchise automobile dealership for an absentee owner

• Reduced employee turnover by 40% by hiring skilled candidates, empowering department managers to be independent decision makers, and updating the employee review process

• Directly responsible for bottom line net profit and growth of the dealership

• Selected by owner to oversee and manage the opening of a new dealership Zone Customer Relations Manager

Chrysler Motors Corporation - Charlotte, NC

October 1988 to January 1996

• Allocated new vehicle inventory to all Chrysler, Dodge, and Jeep franchise dealers within a variety of territories according to production and market share opportunities

• Increased unit sales and market penetration by effectively designating inventory

• Ensured that dealerships were both selling inventory and maintaining high levels of customer satisfaction during both the sales and the vehicle ownership process

• Worked directly with franchise owners to resolve all customer service issues Chemical/Assistant Operations Officer

United States Army - Fort Knox, KY

July 1984 to July 1987

• Assisted battalion operations officer in all aspects of unit training and readiness

• Directly responsible for all nuclear, biological, and chemical defense training and readiness

• Maintained Individual Readiness Reserve status from 07/1987 to 07/1994 Education

Masters of Business Administration in Business Administration Embry Riddle Aeronautical University - Daytona Beach, FL 1985 to 1987

Bachelor of Science in Business Administration

Kutztown University of Pennsylvania - Kutztown, PA September 1980 to June 1984

Military Service

Branch: Army

Service Country: United States

Rank: Captain

July 1984 to July 1987

Chemical/Assistant Operations Officer fro a Mechanized Infantry Battalion (4th/54th Infantry, 194th Armored Brigade,, Fort Knox, Ky). Individual Ready Reserve (IRR) from 07/1987-07/1994. Commendations:

Army Commendation Medal, Army Achievement Medal

Assessments

Sales Skills: Influence & Negotiation — Highly Proficient June 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Supervisory Skills: Directing Others — Expert

June 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills Summary

• Skilled customer service and sales representative, with 20+ years of experience

• Proven ability to manage a team while effectively motivating them to reach goals

• History of success in sales and account management in a wide range of territories

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