Operations management, customer/client relations, veteran.
Resume:
Michael Stanley
Operations Support Manager
Greenville, SC 29615
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Operations Support Manager
Triune Mercy Center - Greenville, SC
June 2019 to May 2023
Provided operations support for a nondenominational church. One of our primary missions was providing support for Greenville’s homeless and those less fortunate communities. We provide hot meals, groceries, hygiene, medical/dental/vision, counseling, housing and spiritual support. Intake Coordinator and Resident Support Supervisor Miracle Hill Ministries, Overcomer Center - Greenville, SC January 2018 to June 2019
• The Overcomer Center is an eighty (80) bed, men's addiction recovery and rehabilitation facility.
• Responsible for all aspects of intake to include reviewing of potential client applications and conducting in person and telephone interviews.
• Operations management is a key component of this position.
• Responsible for assigning work tasks, scheduling appointments, transportation, mail and medications. Member Services Representative
Sam's Club - Greenville, SC
June 2017 to January 2018
• Present and sell the benefits of membership with Sam's club to potential members and small business owners.
• Responsible for handling product returns and exchanges.
• Resolve member issues as they occur.
Inbound Sales Representative
Spectrum Charter Communications - Simpsonville, SC December 2016 to June 2017
• Present and sell cable, internet and voice product services to potential customers.
• Resolve issues of current customers and upsale services when applicable. Dealer Relationship Manager
JP Morgan Chase - Raleigh, NC
October 2006 to June 2013
• Developed customer relationships in Eastern and Western North Carolina by explaining the benefits working with JP Morgan Chase would bring to their operation and customers
• Managed existing customer relationships by maintaining regular contact to address issues and concerns, following through on commitments, and networking within the community
• Responsible for cultivating the largest revenue generating relationship on the East Coast
• Trained incoming relationship managers in all aspects of the job, with a focus on how to establish and build relationships with both warm and cold contacts through networking
• Consistently met or exceeded annual sales goals, recognized as a top relationship manager for exceeding annual sales goals over a three-year period General Manager
David O'Neal Automotive Group - Raleigh, NC
January 1996 to May 2004
• Managed all aspects of a franchise automobile dealership for an absentee owner
• Reduced employee turnover by 40% by hiring skilled candidates, empowering department managers to be independent decision makers, and updating the employee review process
• Directly responsible for bottom line net profit and growth of the dealership
• Selected by owner to oversee and manage the opening of a new dealership Zone Customer Relations Manager
Chrysler Motors Corporation - Charlotte, NC
October 1988 to January 1996
• Allocated new vehicle inventory to all Chrysler, Dodge, and Jeep franchise dealers within a variety of territories according to production and market share opportunities
• Increased unit sales and market penetration by effectively designating inventory
• Ensured that dealerships were both selling inventory and maintaining high levels of customer satisfaction during both the sales and the vehicle ownership process
• Worked directly with franchise owners to resolve all customer service issues Chemical/Assistant Operations Officer
United States Army - Fort Knox, KY
July 1984 to July 1987
• Assisted battalion operations officer in all aspects of unit training and readiness
• Directly responsible for all nuclear, biological, and chemical defense training and readiness
• Maintained Individual Readiness Reserve status from 07/1987 to 07/1994 Education
Masters of Business Administration in Business Administration Embry Riddle Aeronautical University - Daytona Beach, FL 1985 to 1987
Bachelor of Science in Business Administration
Kutztown University of Pennsylvania - Kutztown, PA September 1980 to June 1984
Military Service
Branch: Army
Service Country: United States
Rank: Captain
July 1984 to July 1987
Chemical/Assistant Operations Officer fro a Mechanized Infantry Battalion (4th/54th Infantry, 194th Armored Brigade,, Fort Knox, Ky). Individual Ready Reserve (IRR) from 07/1987-07/1994. Commendations:
Army Commendation Medal, Army Achievement Medal
Assessments
Sales Skills: Influence & Negotiation — Highly Proficient June 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Supervisory Skills: Directing Others — Expert
June 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Summary
• Skilled customer service and sales representative, with 20+ years of experience
• Proven ability to manage a team while effectively motivating them to reach goals
• History of success in sales and account management in a wide range of territories
Contact this candidate