Diya’a AbdelRazeqAugust ****

Dammam, KSA adw6dj@r.postjobfree.com

Mobile:009**-**-***-****

Home:009**-**-***-***

Professional Profile

Chemical Engineer with managerial, marketing, and sales skills.

Managerial Skills; use opportunities to

reduce weaknesses and utilize strengths

to neutralize threats, Characterize team

members, build up team profile and

individual profiles, lead change and

modify team, select successful team

members, assign duties, motivate and

retain members, monitor performance

and adjust according to targets,

communicate vision to team and proceed

with the mission, extract the targets and

communicate goals, analyze, report

results and modify targets accordingly,

present achievements and results to stack

holders in numbers according to their

backgrounds.

Marketing Skills; market research to

define the products, prices, markets and

promotions.

Sales Skills, Approach potential

customers, identify the needs, search for

solutions, customize solutions and close

the deal

Technical Skills, technical background to

support the managerial, marketing and

sales skills.

Computer skills; MS Office; Word,

Power Point, and utilize features of MS

excel.

Diya’a AbdelRazeq 009*********** adw6dj@r.postjobfree.com 2

Professional Experience

Al-Haitam for Industries and Economic Development, Al-Khobar/KSA October 2014

Project manager

Achievements:

Define the market and comply with resources.

Identify market opportunities.

Utilize strengths to maximize achievements.

Re-activate sleepy markets and applications.

Increase Market Share by 15%.

Increase Total Sales $ value by 10% yearly.

Conduct market surveys and define the prices, places, promotions and products. Responsibilities:

Coordinate and report to COE

Planning; Define and clarify project scope, Develop the project plan, Develop the project schedule, develop policies and procedures to support the achievement of the project objectives

Organizing; Determine the organizational structure of the project team, identify roles and positions, identify services to be provided by external companies, Staff project positions

Leading; Setting team direction, coordinating activities across different organizational functions, Motivating team members, Assigning work.

Controlling; Measuring: Checking project progress toward meeting its objectives, evaluating: Determining the cause of deviations from the plan and Correcting: Taking corrective actions to address deviations.

Commercial – Responsible for developing Chemical Department comprehensive overall procedures to suit safety, legal, contractual and operational requirements. Diya’a AbdelRazeq 009*********** adw6dj@r.postjobfree.com 3

Baker Hughes, Dammam/KSA

November 2007

Account manager, ARAMCO & SABIC

Achievements:

Extend the chemicals and services contract with refinery for 2 years.

Complete the transition from old suppliers in short time.

Utilize the contract Increase the original contract value by 50%.

Obtain the vendor number in SABIC supplier’s portal.

Achieve 95% comply with Financial, Technical and managerial ARAMCO contractor KPIs.

Responsibilities:

Coordinate and report to Country manager.

People Management - Manage staff performance including; time management, quality of work, operational excellence,

Develop staff through talent development and training / mentoring. Identify staff training and development needs in conjunction with the HR Department.

Motivate the Team by removing barriers, resolving conflicts, providing recognition and feedback to achieve or surpass targets.

Conduct staff performance reviews.

Responsible for ensuring the company is paid in accordance with the (Chemical) contracts.

Responsible to review contracts and advising on their suitability for the company’s policies and Procedures.

Responsible for review tenders prior to issue to ensure all risks have been identified and addressed.

Presenting and reporting achievements, numbers, values, forecasts, justifications, new projects, new products, both internally and externally.

Customer Management – Develop working relationships with customers to Diya’a AbdelRazeq 009*********** adw6dj@r.postjobfree.com 4

understand and comprehend their specific requirements.

Develop key account management plans for each strategic customer.

Attend to customer complaints and resolve all issues before escalating to a dispute.

Sales Growth – closely monitors and analyses sales volume, market share and trends and competition activity.

Coordination with all account managers.

Drive increased customer satisfaction through tracking of appropriate satisfaction measurements and by removal of obstacles and initiation of improvement projects.

Manage the introduction of new chemical products or applications.

Lead and Monitor the stock of chemicals to ensure optimum stock levels are maintained to meet demand and to minimize investment of resources.

Manage the company resources to comply with the contract requirements.

Participate in daily customer meetings and discuss areas of improvements.

Organize monthly, quarterly and annual meetings with Customers’ top managers.

Prepare monthly, quarterly and annual reports and present all the contract technical and financial data.

Manage the registration process in SABIC suppliers’ portal and obtain vendor number.

Diya’a AbdelRazeq 009*********** adw6dj@r.postjobfree.com 5

Nalco® Saudi Co., Dammam/KSA

September 2003

Consultant

Achievements:

Stimulate the team to increase outcome per capita.

Reduce the turnover rate within the team.

Increase market share by 30%

Introduce new application engineer to the market.

Increase Total sales $ value by 30% yearly.

Increase customer satisfaction by 15%.

Responsibilities:

Report to Country manager

Sales Growth – closely monitors and analyses sales volume, market share and trends and competition activity.

Define the market and allocate potential customers.

Collect the historical data and Analyze to define the opportunities and threats.

Drive increased customer satisfaction through tracking of appropriate satisfaction measurements and by removal of obstacles and initiation of improvement projects.

Manage the company resources to increase market share

Manage the company resources to increase total sales.

Manage the company resources to increase customer satisfaction.

Prepare the annual reports and introduce financial data to the district.

Introduce newly employed engineers to the market. Diya’a AbdelRazeq 009*********** adw6dj@r.postjobfree.com 6

Nalco® Joradn., Amman/Jordan

July 1995

Sales Engineer

Achievements:

Stimulate the team to increase outcome per capita.

Reduce the turnover rate within the team.

Introduce 2 new application engineers to the market annually.

Increase Sales value by 15% annually.

Responsibilities:

Report to Chemicals Division manager.

Sales Growth – closely monitors and analyses sales volume, market share and trends and competition activity.

Drive increased customer satisfaction through tracking of appropriate satisfaction measurements and by removal of obstacles and initiation of improvement projects.

Manage the company resources to increase total sales.

Prepare the annual reports and introduce financial data to the district.

Introduce newly employed engineers to the market. Education

Middle East Technical University, Ankara/Turkey

Bachelor’s Degree in Chemical Engineering, July 1995

Middle East Technical University English prep school. English proficiency Exam, June 1991

Ministry of Education-Kuwait

High school diploma- Scientific branch. June 1990

Diya’a AbdelRazeq 009*********** adw6dj@r.postjobfree.com 7

Professional Training & Courses:

October 2012: Anti-Bribery compliance (BHI) -KSA

September 2011: Situational Leadership (The Ken Blanchard Companies) -KSA

September 2005: Leader Manager (Wilson Learning) –Netherland.

May 2005: The Counselor Sales Person (Wilson Learning)-Dubai.

June 2004: The Versatile Sales Person, value creation, Account start up, Six Service Standards (Wilson Learning) -Dubai.

December 2003: The New Sales Representative Conference (Nalco®)-KSA

October 2002: The Selling Process from A to Z (Alliance Business Consultants)- Jordan.

1999-2001: Intensive courses, 40 Credits of MBA (University of Jordan)-Jordan.

August 2001: Advanced Sales Techniques & Markets Penetration (Jordan Today Center for Development) -Jordan.

May 2001: Electronic Business Development Activity “EBDA” (Electronic Commerce Business Training Program)-Jordan.

Visited Countries:

Kuwait, Turkey, Switzerland, Austria, Syria, Egypt, Netherlands, Saudi Arabia, Bahrain, Qatar, UAE and Oman.

Languages:

Arabic; mother language

English; Excellent

Turkish; Good

References are available upon request.

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