Customer Service Kitchen Staff

AGNES MUTHONI MAINA

Cell Phone: +974******** Email: *************@*****.***

VISA STATUS : TRANSFERABLE

SUMMARY

Dynamic food and Beverage professional with over 3 years as a supervisor/ facility assistant management /Cashier/Receptionist/Waitress/housekeeper in a busy Restaurant and Hotel environment. Professional in retail and wholesale marketing for 4 years. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders. Am skilled in POS (Point of Sale ) systems and cash Management. I have astute knowledge in food and beverage and can work under pressure to ensure customer satisfaction and 100 % profitability.

SKILLS

Liquor, wine and food service

Prompt table clearance

Sales techniques

Housekeeping skills

Effective sales techniques

Food safety understanding

Service prioritization

Price memorization

Table setting arrangements

Buffet setup and takedown

Safe food handling

Menu knowledge

Special dietary requirements

Dish preparation

Dining customer service

Wine pairings

Regulatory compliance

COMPETENCIES

Communication skills

Customer service orientation

Organization and planning skills

Problem-solving

Accuracy and attention to detail

Persuasive skills and stress tolerance

Team member

STRENGHS

Ability to multi-task and efficiently handle competing demands

Outstanding communication and customer service skills

Able to think quickly and respond effectively to challenging situations

Successful track record of up-selling food and beverages

Accurate preparation and processing of bills and payments

EXPERIENCE

2021SEPTEMBER-PRESENT

April 2019- August 2021

Supervisor

Eclipse Trade, Hospitality and Cleaning Company

Position :supervisor/cashier/receptionist/ Waitress

QATAR STAR SERVICES

Doha, Qatar.

Responsibilities

Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.

Recorded orders and partnered with team members to efficiently serve food and beverages.

Recommended daily specials, wine selections and desserts to guide patrons toward more exciting items.

Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.

Assisted kitchen staff with food counts by determining number of items required for complete service.

Checked order accuracy and food quality before delivering to customers.

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

2014 to 2018

Position :Sales and Marketing Executive

Yana Tyres

Responsibilities

Showed the clients our new products and explained to them to convince them and make a sale.

Recorded sales and purchases

Liaised with suppliers and do stock taking

Recommended product changes to enhance customer interest and maximize sales.

Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.

Conducted research and development on existing and emerging products to highlight benefits and attract retention.

Leveraged industry trends and competitive analyses to improve marketing campaign performance.

Strategized approaches to meet objectives and capitalize on emerging opportunities.

Balanced company objectives and customer desires when formulating pricing and marketing strategies.

EDUCATION

2021: EXCELLENCE TRAINING CENTER

●DIPLOMA IN TRAIN A TRAINER PRE AND PRIMARY TEACHING

2011-2013: KENYA COLLEGE OF COMMERCE AND HOSPITALITY

1:Certificate in computer software applications

2: Diploma in single subject customer service

2007-2010: KAMAHUHA GIRLS SECONDARY SCHOOL

●Kenya Certificate of Secondary School

1999-2006: KIAMURI PRIMARY SCHOOL

●kenya Certificate of Primary School

LANGUAGES

English (Verbal and Written)

HOBBIES AND ACTIVITIES

Team building

Group leading

Travelling

Watching Movies

Swimming

Reading Novels

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