Sales Associate Customer Support

Anthony O. Craig

Exceptional Leader *******@*****.***

Annapolis, MD 21401 240-***-****

SUMMARY: Team style of management that achieved timely, cost-efficient, and high-quality results. Meaningful accomplishments in Engineering, Project Management, and Strategy Consulting. Exceptional leadership, teamwork, communication, entrepreneurial, and analytical qualities. EXPERIENCE:

2023 Agent; AO Insurance - Annapolis, Maryland.

Working towards licensing, to meet insurance needs of clients. 2020 Census Field Manager; U.S. Census Bureau - Hanover, Maryland.

- Effectively led 15 Census Field Supervisors, 300 Enumerators, and 5 Office Support Clerks. Managed 2020 census field operations, with associate training and effective public relations. 2018 Engineering Assistant; AstraZeneca Pharmaceuticals (EMR - Kelly Services) - Frederick, Maryland.

- Enabled Engineering with rewriting and adding verbiage to control system specifications. Transformed documents to more valuable specifications for system users and quality personnel. 2016 to 2018 Shift Manager; Walgreens Pharmacy - Forestville, Maryland.

- Managed store operations and led employees to achieve profitable results. Controlled budget and inventory; reviewed cost revenues and maintained financial statements. 2013 to 2015 Sales Associate; United States Postal Service - Union Bridge, Maryland.

- Increased a variety of sales/customer support services for products, and achieved profitable results. Conducted product inventories and accounted for 0% inventory shrinkage (100% expected profits). 2009 to 2012 Industrial Engineer; ChemIsFun - Souderton, Pennsylvania.

- Self-employed in business development for water treatment of industrial boilers and coolers. Applied engineering principles for quality control and improved operational performance. 2007 to 2009 Shift Manager; Rite Aid Corporation - Souderton, Pennsylvania.

- Managed store operations and led employees to achieve profitable results. Controlled budget and inventory; reviewed cost revenues and maintained financial statements. 1998 to 2000 Research Assistant; Pennsylvania State University - Malvern, Pennsylvania.

- Researched the effect of Information Technology training on leadership and managerial abilities. Achieved high correlations between independent ratings of judges employed for the research. 1995 Research Engineer; FMC Corporation - Princeton, New Jersey.

- Determined operational cost estimation for a project to improve production efficiency. Accomplished consistent justification decisions for the project within budget. 1988 to 1994 Process/Applications Engineer; Rohm and Haas Company – Bristol and Spring House, Pennsylvania.

- Directed pilot plant development campaigns, conducted experiments, and led operations teams. Developed and implemented eight new and efficient manufacturing processes within four years.

- Constructed and implemented an automated wood moisture monitoring system in Sweden. Conducted calibration and characterization experiments to validate the monitoring system.

- Formulated pharmaceutical coatings to determine if acidic thickeners can be used without base. Developed new products and created information to meet pharmaceutical regulatory requirements. EDUCATION:

1998 to 2000 M.B.A. in Business Administration; Pennsylvania State University, Malvern, PA. GPA: 3.55/4.00 1984 to 1987 M.S. in Chemical Engineering; Michigan Technological University, Houghton, MI. GPA: 3.60/4.00 1981 to 1984 B.A. in Chemistry; Central State University, Wilberforce, Ohio. GPA: 3.54/4.00

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