Associate Office Data Entry
Resume:
Amanda Smith
Copperas Cove, TX 76522
*************@*****.***
OBJECTIVE
To continually seek to further my career that will capitalize on my growth as an organized, accountable, aggressive, and motivational leader with the ability to work in a fast paced and demanding industry. QUALIFICATIONS
• Ability to quickly learn and retain information
• Sharp eye for attention to detail
• Excellent track record for being organized
• Flexible of dealing with challenging personalities
• Project a warm and friendly personality
• Remaining calm under pressure
• Precisely and accurately type 60+ WPM
• Effectively and competently use top-notch communication skills
• Fast and efficient quality with a high level of service
• Proficient in all Microsoft Office applications, Q&A, Web AMS, and Salesforce
• Easily adapt and learn new company applications
• Strong written and oral communication skills
• Excellent interpersonal skills and enthusiastic attitude
• Keen analyst, thorough researcher, and planner
• Rational and creative problem solver
• Effective and resourceful time manager
EDUCATION
East Central College (general studies), 2013 – 2015 John F. Hodge High School (diploma), 1992 – 1994
EXPERIENCE
GC Services/Mercedes-Benz (August 2022 – current) Copperas Cove, TX
Mercedes-Benz Program Advisor – Provides helpful information, answers questions, and responds to complaints with regard to leased or loaned Mercedes through phone and email services. Verify all account holder information to keep account holder information private. Describe the process in detail to extend a lease, purchase a leased vehicle, or purchase /lease a new Mercedes. Providing top-notch customer service to ensure customers are satisfied with products, services, and features to the standards of Mercedes Benz. Review account immediately, during call, to grasp what the call may be in regards to. Provide complete and accurate information to account holders in one call. Accept responsibility for myself and the company. Receiving In-bound and Out-bound calls in the amount of 50 to 70 account holders daily, during an 8 hour shift. Ability to quickly type 60+ WPM makes communication and documentation breezy with account holders and computer entry. Note each account with the account holder name, address, ssn, phone number, email address, and all information pertaining to the call, to be sure the customer is reachable
Manchester Packaging Company (May 2001 – May 2007) St. James, Missouri
Customer Service Supervisor – Responsibilities include the generation of new, or the expansion of existing, customer relations, oversight of customer care issues with a focus on prevention of future quality and efficiency concerns, matching customers with representatives capable of servicing their individual needs, and providing an elevated level of continuous communication between customers, production supervisors, and co-workers. Coordinate and direct partnerships with external manufacturing and corporate entities to offer the highest level of service and satisfaction to our customer.
Manchester Packaging Company (December 1996 – May 2007) St. James, Missouri
Associate Office Manager – Personally responsible for millions of dollars in inventory and have written company policy guidelines for loss prevention. Responsible for training new employees in the performance of inbound/outbound shipping clerk responsibilities, reception duties to include switchboard operation and mail-room tasks, corporate procedures for sales invoicing and customer service. Manage all pertinent information necessary to process orders for worldwide LLDPE manufacturing facility. Possess a complete understanding of the processes and protocols required to manufacture LLDPE products. Control inventory levels for stock items, to maintain constant product availability.
Manchester Packaging Company (May 1995 – December 1996) St. James, Missouri
Machine Operator II – Responsible for processing equipment setup and operation. Possess a detailed fundamental understanding of all areas of equipment operation to accomplish the goal of constant and continuous machine production.
INTERESTS
Data Entry, Customer Service, Data Analysis, Remote
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