Customer Service General Manager

*** ******** *** ***** ******, Fl ***** 786-***-**** **********@*****.***

Professional Summary

Experienced and results-driven Restaurant General Manager with over 20 years of success in high-end establishments. Demonstrated ability to drive sales, improve operational efficiency, and exceed customer expectations. Skilled in team leadership, menu development, and financial management. Committed to delivering exceptional dining experiences while maximizing revenue and profitability.

Highlights

Team Leadership

Purchasing /Ordering

Staff Training / Development

Profit and Sales Growth

Customer Service

Inventory / Cost control

Budget Administration

Publicity / Relationship Building

Recruiting and Hiring

Quality Control

Experience

07/2021 to 05/01/2023

Novikov

Assistant/ General Manager

Responsible for the staffing of the FOH including onboarding and terminations

In charge of all bar management responsibilities

Cocktail recipe development

Successfully wrote schedules for staff and management

Management development action strategies

Increased sales through training and creation of staff incentive plans

Fostered a positive and inclusive work culture, resulting in high employee retention rates and a productive work environment.

01/2018 to 06/2021

Lokal

General Manager

Kush Hospitality Miami FL.

Responsible for creating a profitable and engaging work environment

Lowed labor percentage by understanding peak times and staffing accordingly

Increased staff moral through appreciation and accountability programs

Lowered food cost by reducing waste and implementing proper ordering procedures

Reduced food comps with fundamentals in service and recipe adherence

Developed management team on profit and loss, scheduling, ordering and time management

Created community engagement events to promote the brand

03/2016 to 01/2018

Di Pompei Mixology Lounge

General Manager

Brickell, Miami FL.

Responsible for daily operations to include schedule creation, ambiance, and providing the highest level of customer service and quality of products.

Implemented marketing strategies to drive increased sales

Continually monitored restaurant to ensure quality of food, service and cleanliness, while engaging with the guest

Built detailed reports for accurate sales forecasting.

Negotiated vendor contracts and control inventory cost

02/2013 to 07/2018

Daddy Brews & Consulting:

Owner and Director of Operations

Miami FL.

Won the Snail of Approval Award from Slow Food of Miami twice (2015,2014)

Certified Cicerone

Certified Beer Judge for the Brewers Association

Consulted for: Miami Brewing, Lincoln’s Beard, Bousa Brewing, Unbranded Brewing, Tripping Animals Brewing, King Fox Brewing, Di Pompei Mixology Lounge.

10/2006 to 08/2012

Cheesecake Factory

Senior II Manager

Miami FL.

Responsible of coordination of up to 40 servers and 20 line cooks in restaurant with a capacity of over 450 guests

Displayed enthusiasm and depth of knowledge of the restaurant’s culture, menu and products

Conducted inventory on a weekly basis to maintain efficiencies

Received and inspected quality of products from vendors in timely manner

Wrote schedules for managers and over 100 servers

Created a successful an action plan to increase staff morale, giving the location the lowest attrition rate in the company

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