Real Estate Customer Service

Natalia Roth

732-***-**** *************@*****.***

25+ years of customer-based experience. Skilled at understanding the customer and taking precautionary actions to fulfill their needs.

EXPERIENCE

REAL ESTATE AGENT/CO-OWNER/OFFICE MANAGER ROTH GROUP REAL ESTATE, RED BANK, NJ— JANUARY 2020 – CURRENT

Provides informal assistance such as technical guidance, and/or training to coworkers

Provides informal assistance such as operational guidance, and/or training to coworkers

Conduct quarterly seminars and training sessions for sales agents to improve sales techniques

Hire agents and provide support with all aspects of the Real Estate Industry.

Negotiations on Multi-Million Dollar transactions

Assist in Closing Deals: Attorney, Title, and Mortgage Lender

Software that includes the Multiple Listing Services, DocuSign, and Zip forms

Marketing the companies Brand

Educate Social Media Platforms to our Agents

QuickBooks

REAL ESTATE AGENT THE GALLERY RESIDENTAIL; WALL, NJ— 2017-2020

•Prospect Clients to Purchase and Sell Properties

•Negotiate Million-dollar transactions

•Attorney and State Contract Fluent

•Maintain Relationships between Mortgage Lenders, Title Company, Attorney’s

•Bring Clients to Closing on their homes

•Returning Clients based on Customer Satisfaction with Referrals.

•Sold over $250,000,000

•Marketing

•Top Producing Agent/ Circle of Excellence Awards recognized from the state of New Jersey.

REAL ESTATE AGENT DIANE TURTON; WALL, NJ — 2014-2017

•Prospect Clients to Purchase and Sell Properties

•Negotiate Million-dollar transactions

•Contract knowledge

•Marketing

•Maintain Relationships between Mortgage Lenders, Title Company, Attorney’s

•Bring Clients to Closing on their homes

•Returning Clients based on Customer Satisfaction with Referrals.

•Sold over $100,000,000

•Top Producing Agent/ Circle of Excellence Awards recognized from the state of New Jersey.

BOOKKEEPER/ACCOUNTS RECEIVABLE/ACCOUNTS PAYABLE GW ENTERPRISES, LLC; BAYVILLE, NJ – 2003-2014

Payroll

Data Input/Output

Invoices

Scheduling Appointments

ACCOUNTS RECEIVABLE/ACCOUNTS PAYABLE THE MEGHAN GROUP; FREEHOLD, NJ — 2001-2003

•Budget

•Payroll

•Data Input/Output

•Clerical

•Scheduling appointments

SUPERVISOR PSE& - EDISON, NJ — 1995-1999

•Manage and Train sixty customer service representatives

•Troubleshoot client issues

•Assist representatives to manage clients

•Budget

•Scheduling

•Payroll

•Hire Onboarding Representatives

•On-call for all requests

***Employment gaps may appear due to starting a family and/or staying at home with my children.

ADDITIONAL PROFICIENCIES

Highly developed interpersonal and communication skills; demonstrating confidence in building and effectively maintaining positive relationships with clients (internal and external) and co-workers

Recruiting, Training, Full Cycle Onboarding & Interviewing

Advanced knowledge of Microsoft Office applications

Ability to integrate across finance and account service lines, connecting dots across key responsibilities and multiple service lines

Advanced understanding of real estate Asset Management

Ability to influence partners and teammates

Ability to provide discrete and confidential handling of sensitive information including Preparation of State Contracts

Highly organized with effective time management skills

Payroll, Bookkeeping, Marketing & Advertising

Collaborative manner and work ethic

Willingness to learn and adapt self-motivation

Experience with real estate modeling and analyses in excel, including net present value, internal rate of return, cash flow, and P&L

Possess great energy and ability to multitask

Knowledge of Federal and Local Real Estate Laws

Experienced with strong negotiation skills and the ability to negotiate multi-million-dollar transactions to a successful conclusion

Possesses an established broad real estate network which enables the candidate to be resourceful, and get to solutions quickly

COMPUTER KNOWLEDGE

• Microsoft Word

• Microsoft Excel

• FlexMLS

• QuickBooks

• zipForms

• DocuSign

• Zillow

• Realtor.com

• Social Media; Instagram, Facebook, Canva,

EDUCATION RUTGERS UNIVERSITY

BACHLOR’S DEGREE IN ACCOUNTING - 1994

References Available Upon Request

Contact this candidate