Front Desk Customer Service

Objective:

I am seeking a challenging position, that will allow me to utilize my skills and continue learning. My friendliness and my reliability allows me to gain the trust of clients, colleagues and management. I am able to communicate professionally with all necessary parties. I have strong customer services skills that allows me to excel in any challenge that is presented.

Education:

JC Secondary High School High School Diploma- Guyana June 1996 Licenses:

Home Health Aide Certificate: Active January 2023

Experience:

New York Laser Eyes/Omni Eye Surgery- Brooklyn, NY January 2013-Present Front Desk Manager/Patient Advocate

Ability to complete general front desk duties such as answering the phones, emails, faxes, scheduling appointments and answering questions.

Communicate with patients to help better understand how I can help them during their visit.

Assist patients with completing intake packets, forms and any other related paperwork

Obtain and enter accurate patient demographic information into patient’s file.

Communicate with insurance carriers to verify eligibility and resolve claim issues regarding coverage, and confirm accurate information with insurance carriers.

Handle all transactions and keep records of all monetary transaction included banking requests.

Knowledgeable in NextGen and Phreesia software and obtaining electronic health records.

Responsible for opening and closing offices during business hours. Easy Touch and Edison Home Care Agency- New York, NY May 2016- Present CDPAP/HHA

Assisted with maintaining exceptional personal hygienic practices such as bathing, dressing, washing laundry, cleaning the living area and following plan of care.

Assisted patient with taking medications, having nutritious meals as instructed and taking patient temperature, blood pressure and pulse throughout the day.

Accompanied patients to doctors appointments and assisted in scheduling appointments. Junior Food Outlet- Jamaica, NY June 2007- December 2014 Shift Supervisor

Managed employees during their shift ensuring duties are completed and schedules were assigned accordingly.

Provides customer service by helping customers find items, complete returns and with any other related matters.

Responsible for restocking and shelves and keeping inventory of items.

Maintained proper cash accountability by recording transactions and fulfill positon of cashier.

Responsible for opening and closing offices during business hours. Kamla Narsingh

**************@*****.*** ● C:347-***-**** ● Hempstead, NY

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