Service Representative Foreclosure Specialist
Resume:
Vera Stringham
Winnetka CA 91306
747-***-**** *************@*****.***
**************@*****.***
Dedicated, detailed oriented, adaptable, and conscientious self-starter with excellent communication skills capable of working independently as well as in a team setting. Strong organizational and interpersonal skills.
Skills
AS/400
FOCUS/LPS SharePoint
IPortal
Yardi System/P260
Microsoft
Experience
December 2020 to April 2022
PennyMac Moorpark, CA
Foreclosure Specialist
Managed a portfolio of approximately 80 FHA pre-Foreclosure files.
Obtained documents needed to submit to the Foreclosure Department.
July 2019 to December 2020
Vista Ford/Lincoln Woodland Hills, CA
Customer Service Representative/Service Center
Set up appointments for the Service Advisors to bring in vehicles for service
Made outbound calls to set up missed appointments or vehicles with recall notices
May 2007 to June 2018
Bank of America Corp Westlake Village, CA
Foreclosure Specialist
Managed a portfolio of approximately 80 FHA Foreclosure files during the claim process, fully clearing a backlog of files past due to HUD.
Trained and cross-trained teams of associates in on going courses.
Assisted in creating a comprehensive training manual.
May 2005 to May 2007
Bank of America Simi Valley, CA
Customer Service Representative
Property Tax Research
Managed a portfolio of approximately 80 tax research files.
Worked closely with Tax Authorities throughout the country while researching the delinquency of taxes, overpayment of taxes and verification of lots associated with the loans.
Processed delinquent tax payments
Requested refunds for overpayment of taxes
May 2005 to May 2007
Countrywide Home Loans, Inc. Simi Valley, CA
Customer Service Representative
HOA research
Managed portfolio of approximately 60 research files.
Worked closely with HOA representatives and Attorneys offices to determine delinquent HOA fees due to prevent foreclosure proceedings.
Requested payment of any delinquent HOA fees.
Branch Liaison
Managed portfolio of approximately 80 research files.
Worked closely with Branch Offices and customers regarding correct boarding of loans, including first payment due dates ad missing escrow accounts.
Customer Service Representative
Processed approximately 65-100 customer service calls a day.
Processed Mortgage payments, answered questions regarding loan documents and escrow accounts.
Setup escrow accounts and calculated new monthly mortgage payments.
Informed customers of services available to them in regards to refinancing and sales.
Processed requests for further research needed in regards to unpaid property taxes and property insurance.
Education and Training
El Camino College Torrance, CA
Clinical Social Work
1988 Southern California Regional Occupational Center Torrance, CA
Certification in Dental Assistant/X-Ray Technician
1975 Mira Costa High School Manhattan Beach, CA
General Studies
References
Carolyn Seitzler
Former Manager at Bank Of America
Tracey Farmer
Friend and Former Co-Worker
Vincent Magallanes
Friend
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