Property Manager Remote Customer
Resume:
Kelly Hill, ARM
********@*****.***
Objective: Seeking to be a part of an organization that puts people first. Our people are what drive our businesses to success. Looking for a challenging career opportunity where my extensive knowledge and drive, along with positive motivation, and professionalism will increase performance within the organization in a collaborative environment.
Work History:
Director of Property Management-TB REALTY
2021-Present
Department director overseeing every aspect of the portfolio, consisting of rental single family homes, rental multi-family units, commercial properties, and Lease to Own Contracts.
Manage the collection accounts of portfolio.
Responsible for all accounts payables pertaining to Property Management side.
EOM processing and reporting.
Eviction, garnishment preparation, processing, writ of assistance, and tort petitions as pro-se company representation in court.
Coordinate maintenance staff with needs.
Bill back of all maintenance costs.
Staff timesheet monitoring and approvals.
Complete the closing of Rent to Own contracts.
Portfolio audit in App Folio to ensure accuracy of all assets set up.
Review and test new App Folio products for fit with portfolio.
Use appraisals and available online information to set up new properties in App Folio.
New acquisition analysis including book and page search.
All new acquisition coordination including Estoppel’s.
Calculate monthly property tax and property insurance for pass-through.
Prepare, analyze, and execute all monthly owner packets.
Responsible for owner distributions and the charging of monthly management fees.
Implementation of PM accounting best practices.
Created set selection criteria for property management arm of company.
Creation of a company operations manual, detailing all processes for new employees and cross training purposes.
Obtain confirmation dates from attorneys representing mortgage companies selling homes during the foreclosure process.
Attend confirmation hearings and follow up by filing writs of assistance when necessary.
Obtain new insurance policies as needed and monitor billing on all single family home and commercial policies.
Maintain 98% or greater in collections.
Occupancy increased to 100% and holding. 98% was obtained within the first thirty days of employment.
Fair Housing training during onboarding of all company employees.
Sales for rentals and RTO homes.
Work with city development services for CO’s on new construction as well as utility set up and bonds for new acquisitions.
Oversee new construction processes and permits.
Increased leased units to 100% with additional waiting list.
Rental analysis for potential new clients as well as for setting new acquisition rates.
Create sale circulations including P&L and pro-forma’s.
Create personalized PowerPoint presentations for new PM inquiries.
Track utilities for all properties owned prior to sale/rental.
Created a tracking board to analyze financials of single family homes and commercial properties, to show a snapshot of individual deals with a net monthly profit calculated.
New business development.
Area Property Manager-Allied Property Management
2021
Supervise, Coach, and Train property managers for 4 communities in OKC metro and 1 location in Amarillo, TX. 715 units total.
Composed and executed 90 day business plan to turn businesses around.
Work with corporate office to set up best practices for company wide procedures for efficiency.
Regularly meet with on-site staff to identify area of necessary coaching, training, and support.
Weekly owner conferences for business status review.
Set and monitor all operational goals for each property.
Occupancy projections and budget re-forecasting.
Business evaluation for new management business opportunities.
Employment best practices with the hiring and termination of staff as necessary.
Improve lead follow up for all incoming leads portfolio wide to 90%.
Maintenance-turn funding preparations for bank request.
Standardize maintenance procedures.
Increased occupancy 37% in 30 days and 36% in 60 days. Regional portfolio average of 90.2%.
Create and implement electric tracker, concession approval log, pest control log/tracker, and unit turn tracker.
Submit and work with insurance on property damage claims.
Property Manager- Vintage Realty
2016- 2017
Class A luxury apartment community.
241 units, fully staffed with five employees.
Occupancy stable >92% and leased average 96%.
OneSite software with Yieldstar.
100% staff compliance with Grace hill.
Weekly owner conference calls after a Monday morning reports.
Focusing on out-reach marketing and resident retention to close the back door.
Teaching staff budget awareness and how to track budget items and utilities.
Association Manager- FirstService Residential
2015- 2016
Home Owners Association Manager
Portfolio of 5 communities
Manage Financials and Vendors
Conduct Board meetings as required per each HOA CCR’s
Citrix based programing, outlook essential planning, CAM/Jenark Accounting software
Drive communities and issue violations per the HOA CCR’s
Senior Property Manager- Heritage Properties
2008-2012
Heritage Properties most improved property award January 2009 and 2010, Property Manager of the Year 2011
Occupancy increase from 83% to 99%
Delinquency improvement from 14% to less than 1%
336 unit class A property and 90 unit class C- property
Tornado destruction of property Oct. 2009, fire March 2011
Coached staff at 336 luxury class A property as well as manager and staff at class C 100 unit property
Yardi voyager software.
Regional Property Manager- Van Rooy Properties
2004- 2008
Coached staff to increase NOI $958,000.00 year over year for portfolio
Achieved Regional Manager of the Year in December 2005
Supervised up to six properties totaling 1323 units
Assisted in creating 2005 company Operations Manual
Average Occupancy 98% physical with an average of 94% economic occupancy
Variance reporting, Reforecast, cash projections, Accruals, P&L, AP & AR
Direct and approve all spending expenditures at site levels of $250.00 or more
Implemented a budget tracking system for entire company
Standardized a rental board system throughout portfolio then entire company
Brought delinquency percent down to a regional average of 4%
New Lease up, Rehab, and conversion acquisition properties
Teach managers to learn to project their businesses next moves
Work with contractors on rehabilitations, fire units, structural issues, and maintenance
Support staff on trouble sites to increase work order turnaround time to 24-48 hours
Complete weekly site inspections, and quarterly inspections with Vice President of Operations
Direct communication with owners.
Site Manager/ Processor- National Realty Management/ Fieldstone Apartments
2001- 2003
Education;
CAM 2006
ARM 2012
Bossier Parish Community College 2010-2012
The University of Oklahoma-2018-2020
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