Collections Specialist Call Center

BA Bonita Amley

Grass Lake, MI ***** 517-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.

SKILLS Microsoft Software

SAP

Teams

Multi tasker

Team Oriented

Self Motivator

WORK HISTORY STORE MANAGER 01/2020 to CURRENT

Dollar General Store Grass Lake, MI

Completed point of sale opening and closing procedures. Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

CREDIT ANALYST 07/2007 to 03/2022

Dawn Food Products Inc Jackson, MI

Negotiated payment plans and loan terms with delinquent customers. Assessed credit risk and analyzed financial statements. Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews. Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.

Gathered loan documentation for underwriting.

Attended credit-related training and conferences to stay informed about industry trends and developments.

Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.

Monitored credit accounts routinely to identify and mitigate issues and prevent losses.

Performed credit reviews on corporations to assess financial conditions. Analyzed credit scores to determine borrowers' creditworthiness. Made decisions and recommendations about extending lines of credit. Investigated and resolved customer disputes related to credit decisions. Improved understanding of financial statements, which helped in assessing risk.

COLLECTIONS SPECIALIST 05/2002 to 07/2007

LJ Ross Associated Ann Arbor, MI

Worked in call center environment handling manual and automatically dialed outbound calls.

Monitored customer accounts for payment delinquency and initiated collection efforts.

Assisted in implementing procedures and policies to facilitate EDUCATION Diploma General Study 06/1989

Leslie High School, Leslie, MI

LANGUAGES English

Full Professional

Spanish

Professional Working

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