Logistics Manager Customer Service

Christopher Mathias

l Phone: 056-*******

**********@*****.**

** ***** ** ********** ** Fleet and Automotive

I have a very strong background combined with over 12 years of work experience in the field of Transport and Automotive. My current work allowed me to further develop and strength my Technical & Commercial skills. Throughout my career, I have demonstrated to my employers an exceptional facility for meeting organizational objectives and demand. I believe that I could make a significant and valuable contribution in your firm.

SKILLS

LANGUAGES

Excellent in MS office,Outlook, Oracle

Good Team worker.

English Konkani

Kannada Tulu

Hindi

Professional Experience

Fleet Operations Supervisor- (Key Accounts- Mars Gulf & UNIKAI FOODS)

Diamond lease Car Rental (Member of Al Habtoor Group) – July 2012- Till date

Service coordination of complete MARS Fleet (65 Refrigerated trucks & 154 saloon cars) as well as Unikai Foods (70 3Ton Pick up vans) with DL Team

Service coordination of complete MARS Fleet with TK (Thermo King) Team for Freezer & chiller maintenance & break downs.

Responsible to maintain the fleet in good operational condition at all times by attending the service concerns.

Helping the Mars / Unikai Team during the Stock Counts.

Checking of the Inventory with the Mars/Unikai team on regular basis.

Responsible to plan registration renewals depending on the expiry & provide safety equipment’s as per RTA rules (Fire extinguisher/Safety triangle/stickers on diesel tanks for trucks)

Arrangement & procedures of distribution permission for Municipality, new requests & their timely renewals.

New request for Branding Permissions on trucks & its timely renewals.

Kilometer report to Diamond lease Ops Manager to monitor vehicle performance & costs incurred in maintaining the fleet.

Accounting function: - Checking of all Diamond lease invoices, Updating damage charges for the trucks to MARS (Logistics Manager) & Checking & Signing of out sourced invoices (Branding) related to fleet operations.

Assess damages on vehicles when a user leaves the organization & make estimate for new damage if any & get the vehicle ready to be assigned to a new user.

Documents required for the ADNOC new requests for Diesel cards & the yearly renewals

Documents required for the Eppco new request for Diesel & the yearly renewals

Frequent Location Visits for inspection of Trucks

Meeting & Continuous coordination with VSR’S (van sales team) on weekly basis.

Meeting & Continuous follow ups with small Car users for any concerns (saloon & 4x4)

Handing over of documents such as permissions, Registration copies through their Line Managers Supervisors.

Attending all fleet related meetings with full preparation in order to answer raised Challenges

Informing MARS/ Unikai reporting point (Logistics Manager) all the fleet related issues with solution.

Updating HR, renewals of OHC in order to have them as & when required for documentation.

Arrangements of Defensive Drivers Training while coordinating with Line Managers & VSR'S followed by concerned

Organize & Schedule new Van Drivers for Defensive Driver’s Training.

Arrangement of Preventative Maintenance of Freezer & chiller units every month throughout the UAE in order to avoid frequent Break downs, followed by forwarding report to all concerned Managers on weekly basis.

Answering all internal & external Mail communications on time after gathering required information

Answering all internal & external fleet related calls without fail on 24 x7 Basis.

Service Dept.

Go Rent a Car- April 2011- June 2012

Responsible to ensure all new vehicles are serviced at the dealer to maintain the dealer warranty in case of major repairs.

Supervise driver activities & utilizing them to optimize the daily operations in a smooth way.

Working on the fleet management software with GPS integrated system to track and monitor the various aspects of fleet and driver time-sheets & operations for Limousines.

Develop and manage revenue growth and profitability whilst operating within budget

Insuring proper documentation, including transit documents

Maintaining courteous, prompt and efficient customer relations.

Oversee and complete accurate billing to clients based on pricing established with the clients

while ensuring accurate costs and profits are maintained.

Responsible for resolving all internal and external client customer service issues in a cost effective and

expeditious manner.

Planning and scheduling appropriate modes of transportation based on daily needs for staff transport.

Operations

Fleet Luxury Car Rental- May 2008- March 2011

Implements and monitors a preventative maintenance program to assure cost.

Scheduling driver roaster & assign duties as per daily work requirement

Protect company assets by monitoring the daily trip sheet with GPS reports.

Monitor daily trip sheets of drivers at the end of each day & calculate any extra hours.

Monitoring the quality, quantity, cost and efficiency of the movements.

Analyzing data to monitor performance and plan improvements and demand.

Monitoring and reporting driver issues such as accidents, safety concerns, or licensing issues.

Recording the appropriate information about the unit/vehicle into the computer system and print out the work order in case of maintenance required.

Allocating and managing staff resources according to changing needs.

Liaising and negotiating with customers

Preparing inventory reports and correspondence.

Codes, and prepares proper paperwork for billing and authorization of a variety of

Invoices per defined processes

Manage staff of drivers/car washers/lube mechanic

Ensure drivers are performing all of their necessary tasks and responsibilities

Collections Executive

City Finance – India

Preparing summary of outstanding debtors.

Tele calling the defaulters for representation.

Responsible for collection of dues from defaulted customers

VISA STATUS: Residence Visa

UAE Valid Driving License

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