CARDELL J. MILLER

San Diego, CA adw61v@r.postjobfree.com 619-***-****

LinkedIn: https://www.linkedin.com/in/cjmiller1981

CLIENT SERVICES & RENTENION PROFESSIONAL

Client Service & Retention Professional that has experience in Banking, Loans, Real Estate, Tax Return and Call Centers providing customer services. Works independently or with teams to achieve results; brings an upbeat, cheerful outlook and proven skills in establishing team rapport to serve client’s needs. Articulate, enthusiastic, and purposeful with demonstrated passion for building customer relationships and cultivating partnerships resulting in business growth. Proven abilities:

Maintaining subtlety and tact when with escalated callers

Conflict resolution and devising solutions to customer problems

Proficient in general office software and multiline phone systems (Zendesk & Five9)

Builds rapport and respond to customers in a compassionate manner by identifying and exceeding expectations

PROFESSIONAL EXPERIENCE

People Connect – San Diego, CA

Customer Service Representative II Sept 2021 – Apr 2022

Mid-level inbound call center with a focus on customer retention and providing excellent customer satisfaction. Utilizing expertise in product usage and uses appropriate strategies to provide solutions to meet customer needs. understanding each product’s benefits and articulating those benefits to customers. Working in conjunction with Intelicare Direct leadership to understand, practice, and help improve customer retention strategies

Shift Technologies, Inc. – San Diego, CA

Driving Logistics Associate Jun 2021 – Jul 2020

Responsible, reliable, and confident driver, being able to coordinate a smooth and efficient, process of the cars, to be moved to and from garages, dealerships, car washes, detailers, etc. Assisting the Concierge team as needed and ensuring they get to and from appointments and deliveries.

Santa Barbara Tax Products Group (Seasonal Contract Employee) – La Jolla, CA

Professional Division Customer Service Representative Jan 2020 – Mar 2020

High-volumed inbound call center transferred calls to floor leads, supervisor, or appropriate departments within the company. Accurately notated each call about client’s account. Supplied clear and correct information to client’s inquiries, problems, and complaints regarding federal & state tax returns.

Lyft, Inc. - San Diego, CA

Independent Rideshare Driver Feb 2018 – Jun 2018

Carried passengers to their destination in a safe manner. Responsibilities included attending phone calls, responding to passengers in a friendly manner, picking up passengers from the location shown in the app and transporting them safely to their 0. Still providing customers with a service increases customer satisfaction by making clients feel comfortable using the service. Regularly cleaned and maintained the vehicle and planed each route based on the road and traffic condition, day and time and events around the San Diego County.

Mission Federal Credit Union (Contract Employee) - San Diego, CA

Real Estate Loan Servicing Representative Jun 2017 – Dec 2018

Maintained accuracy of three file rooms holding hundreds of numerous new and existing mortgage loans, holding those exact documents of which the borrower signed. Verified and filed newly funded collateral files and mortgage loans, including, but not limited to the first/2nd Deed of Trust, documents outlining Home Equity Line of Credit (HELOCs) and update or remove those mortgage loans that have been subordinated.

Key Contributions:

Found Homophone files and organized over 1,500 files into chronological order and resulting for time to find a member’s file, within 3 mins or less.

Recovered 24~ members files that were incorrectly managed during the filing and retrieving process.

FTD Company, Inc (Seasonal Contract. Employee) - San Diego, CA

Seasonal Customer Service Representative Apr 2017 – May 2017

High-volume inbound call center atmosphere. Assisted customers with complaints, processing orders, and providing information about the products and services. Kept each call within policy and guidelines established for call center handling times and quality service levels. When applicable, contacted delivery carriers, to inquire/verify delivery address and time.

Key Contributions:

Independently examine, identify, access, and resolve each problem at my discretion.

Worked with manufacturers and vendors to answer customer questions.

Adhere and met call handling times and quality service levels established by FTD Company, Inc.

Santa Barbara Tax Products Group (TPG) (Seasonal Contract Employee) - La Jolla, CA

Professional Division Customer Service Representative Nov 2016 – Apr 2017

High volume inbound call center where IT skills were used, troubleshooting and use of specific step-by-step guidance and navigated Tax Preparers through their web browser and solve whatever issues they have met. Email and fax Team. Respond to all inquiries via Help Desk for online chat. Assisted tax clients with account information to federal/state returns. Accurate documentation for each incoming call about tax clients. Transferred calls to floor leads, supervisor, or proper department within the company.

Additional Experience: Real Estate Loan Servicing for San Diego County Credit Union Auto Loan Servicing Specialist for First Associates Loan Servicing Professional Division Customer Service Representative for Santa Barbara Tax Products Group.

EDUCATION

ITT Technical Institute – Greenfield, WI

Associate of Applied of Science in Business Administration

CERTIFICATION

Associated Technical College (A.T.C.) – San Diego, CA

Diploma in Telecommunications

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