Warehouse Manager Customer Service

Brian C. Kota

** ****** **. *****, ** *****

Cell Phone 585-***-****~ Email: ********@***.***

Education

A.A.S., Business Administration

Genesee Community College- Batavia, NY GPA: 3.9

Certificate- Radiology

University of Rochester- Rochester, NY GPA: 3.8

Employment History

Bessey Tools 2016-2021

Warehouse Manager

*In charge of payroll, scheduling, expenses and hiring.

*Handled daily conference calls and team meetings.

*Responsible for shipping orders to over 100 Home Depot stores in US and Canada.

*Proficient with SAP, TMS and a variety of other office programs/software.

Logistics

Supply Chain

Account Executive Central Payment Corporation April 2006-2017

* Maintained, serviced and upsold over 1260 accounts

* Regularly added new customers

Kota Online Services- Self-employment September 2003-2009

Account Representative, Trader Publications July 1998- September 2003

Rochester, NY

Serviced and upsold existing customer base.

Regularly added new customers.

Continuously exceeded quotas.

Produced weekly reports to management.

Attended salesmanship training seminars.

Assistant Sales Manager, Pacesetter Corporation July 1996- February 1998

Rochester, NY

Promoted from Sales Representative- February, 1997.

Assisted in establishing new residential sales territories in the Rochester, Buffalo, Syracuse, Jamestown, Corning, Binghamton, Utica, Elmira, Watertown, Albany, and outlying areas.

Averaged 45% close on first-time visits.

In National “Top Ten” Class of new Assistant Sales Managers in June, 1997 to enroll in “Flight School”.

Among top producers of ARCs in nation.

Trained new Sales Representatives daily in product knowledge, sales steps, closes, loan processing, and paperwork.

Extensive experience in customer financing, credit analysis, down payments, and value assessments.

Assistant Manager, Wendy’s Restaurants September 1995- June 1996

Rochester, NY

Assistant Manager, PepsiCo- Pizza Hut Restaurants February 1995- August 1995

Rochester, NY

Unit Manager, Marriot Corporation 1986- January 1995

Junius Ponds & Scottsville Travel Plazas, NY

Prepared profit/ loss statements.

Prepared scheduling of 30+ employees.

Extensive training in customer service, inventory, meeting conduct, budgets, quality control audits, hiring/ firing of employees, food and sanitation, and concept management.

Computer Experience

Windows 95-XP,Windows 7 Professional,MicrosoftWord & Works, Lotus, ProfitMax, and Professional Write. Including a strong aptitude for learning new applications.

References

Can be furnished upon request

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