Dir Global IT, MBA, CISM, ITIL, PMP

Doug Adamson, MBA, CISM

Dallas – Fort Worth Metroplex

*** – 322 - 1811

***************@*****.***

INFORMATION TECHNOLOGY EXECUTIVE

Resourceful International IT Executive with demonstrated success in delivering business value by defining and implementing strategies and roadmaps to drive digital transformation and workflow automation while minimizing business risks. Consistent track record of partnering with stakeholders to leverage technology to improve business performance by architecting, implementing, and continuously improving solutions. Recognized transformational technology leadership by collaborating, motivating, and developing highly diverse teams to deliver business value through effectively managing change, influencing business buy-in, and aligning technology initiatives with strategic business objectives. Extensive experience in continuously improving IT service quality, increasing revenue, reducing costs, and minimizing risks related to:

Strategic business planning and translating into operational plans and tactics

Information security program and practice management

Risk governance, assessment, and management

Systems architecture design, integration, and support

Program management and process optimization

Business continuity, security, governance, and risk management

Client services and vendor relations management

Mergers and acquisitions dependencies on IT

Financial and vendor management

PROFESSIONAL EXPERIENCE

Ecom Atlantic, Ecom Agro Industrial Dallas, Texas 2010 to 2023

Director Global IT – Managed 50+ staff accountable for strategic technology direction, and oversaw design, implementation, and IT services in 40+ countries (e.g., applications, security, hosting, computer operations, voice/data services, hardware and software, business continuity, incident and change management, ITSM service management, customer service, etc.) to support the company's culture and business goals. Managed operation of internal and cloud hosted computing platforms and applications, enterprise network engineering, and security to ensure the reliability, performance and integrity of critical applications supporting world’s largest cocoa, coffee, and cotton business operations.

Consolidated and standardized 1,200+ remote physical servers to virtualized in 2 datacenters (Europe and US), updated processes to ensure all systems using 100% supported versions of software and hardware, and implemented standard processes which achieved uptime KPIs above 99% for all systems.

Improved and exceeded SLAs of business continuity for all critical systems (e.g., Hurricane Sandy, multiple fires/floods, theft, transition to remote operations, etc.).

Established IT security planning processes, business continuity and disaster recovery planning, risk analysis methodologies, and test methodologies for contingency plans and security controls.

Enhanced system security and risk mitigation by implementing cyber security framework in compliance with GDPR based on NIST-CF, created over 30 policies, implemented cybersecurity tools and user training that decreased phishing click rates to under 2%, and established SOC.

Redesigned network of 200+ nodes, standardized systems, improved monitoring, increased network redundancy, and saved over $300K annually.

Performed integration of all IT systems in acquisition of Armajaro Cocoa and Coffee operations (Nigeria, Germany, UK, Netherlands operations).

Architected and implemented interfaces and access to numerous SaaS solutions (Google Business Apps, Microsoft 365, Salesforce, ServiceNow, SAP ECC, SAP ByDesign, SuccessFactors, etc.).

Implemented RFID and handheld technology to improve warehouse and inventory managements, labor reduction, and customer experience.

YUM Restaurants International, Dallas, Texas 2001 to 2010

Sr. Manager Global Infrastructure – Accountable for strategic direction, design, implementation, and infrastructure support and services across 14,000 restaurants in 115 countries (e.g., network, application and data security, computer operations, voice/data services, hardware and software procurement and implementation, business continuity, incident and change management, etc.).

Transitioned all IT infrastructure and services for the divestiture of 2,000+ stores to franchisees and the integration of 1,000 stores acquired in emerging markets into the corporate enterprise.

Launched international web ordering application that ensured Payment Card Industry-Data Security Standard (PCI –DSS) compliancy.

Developed and deployed global standards and policies that simplified the global IT landscape and enabled diverse and decentralized offices to improve self-sufficiency and pass yearly audits.

Provided IT leadership mentoring and establishing best practice technologies and processes in China that facilitated breakthrough results and enabled the growth from 500 to 2,000 stores.

Improved IT infrastructure performance by establishing quality delivery objectives for service and operational performance. Developed Service Level Agreements (SLA), created service portfolios, and implemented infrastructure and application monitoring capabilities.

Designed and implemented infrastructure and support processes for centralized global hosting of JD Edwards ERP system that consolidated and standardized all international financial processing and product distribution that increased 24*365 availability to 99.95% across 16 regional offices in 8 languages, saved over $3 million annually, and reduced the financial monthly close cycle by 3 days.

Matrix Resources Consulting, Dallas, Texas 1998 to 2000

Sr Program Manager Consultant, Pepsi and Tricon Restaurants – Directed cross functional teams that integrated and delivered $2 million custom ERP Supply Chain system which tracked 80,000 items for 30,000 restaurants. The system managed $4.5 billion in supply costs and facilitated yearly savings of $300 million.

Physician Reliance Network/Texas Oncology, Dallas, Texas 1997

Senior Systems Engineer – Performed business and HIPAA legal requirements analysis, process re-engineering, technical evaluation, site preparation, and prototype implementation for all infrastructure related to electronic medical records of infectious disease and cancer patients.

Mobil Oil - Supply & Trade, Fairfax, Virginia & London, UK 1991 to 1997

European Program Manager – Key contributor in the development and implementation of Mobil’s global client server environment. Evaluated, designed, and implemented 24*365 worldwide commodity trading system and network architecture throughout Europe. Managed project plans, contracts, hardware & software integration, testing, and performance tuning on 3,500 workstations and servers. Introduced Joint Application Development (JAD) process for a PC based solution that saved over $200,000.

US Air Force, Captain Scott AFB, IL 1986 to 1991

Program Manager Air Weather Service - Accountable for multiple technology contracts worth $120 million (200 contractors and vendors). Responsible for end to end contract management from RFP through implementation to ensure programs followed defense standards and met defense financial oversight and audits. Presented daily executive reports and mission briefings to General officers. Assigned as special liaison to Special Operations Command for weather operations support of classified missions.

EDUCATION

Masters Business Administration (Finance), Southern Illinois University, Edwardsville, Illinois

Bachelor of Science Engineering, (Operations Research / Computer Science), US Air Force Academy, Colorado

Bachelor of Science Meteorology, Texas A&M, College Station, Texas

Certification Training: CISM, ITIL Foundation, PMP

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