Care Representative Customer Service
Resume:
Amanda Cantrell
Shiloh, Georgia 31826
***************@*****.***
Objective: To obtain a challenging position that allows me to utilize my skills and experience while offering opportunities for growth and advancement in a dynamic and innovative organization.
Summary: Highly motivated and results-driven professional with 32 years of experience across a diverse range of industries. Possesses excellent communication, problem-solving, and organizational skills, and is adaptable to changing environments. Proven ability to work well independently and as part of a team, and a passion for achieving goals and exceeding expectations.
Professional Experience:
Customer Care Representative, Anthem, 2021-Present
Answering customer inquiries: As a customer care representative, your main responsibility is to provide prompt and accurate answers to customer inquiries about Anthem health plans, benefits, claims, and other related information. This may involve responding to phone calls or emails.
Resolving customer issues: You will also be responsible for resolving customer issues related to their health plans, benefits, claims, or billing. This may involve investigating the issue, liaising with other departments or healthcare providers, and finding a satisfactory resolution for the customer.
Resolving customer issues: You will also be responsible for resolving customer issues related to their health plans, benefits, claims, or billing. This may involve investigating the issue, liaising with other departments or healthcare providers, and finding a satisfactory resolution for the customer.
provide excellent customer service to plan members and ensure that their health plan needs are met.
Transportation Broker/Customer Service, Maverick Transportation, Pine Mountain, 1997-2020
Build and maintain relationships with carriers and shippers to ensure timely and cost-effective delivery of goods.
Negotiate rates with carriers to achieve the best possible rates for the company and clients.
Monitor and track shipments to ensure they are delivered on time and to the satisfaction of the client.
Resolve any issues that may arise during the transportation process.
Maintain accurate records of all transactions and communicate with clients regularly to provide updates on shipment status.
Communicated with clients and carriers to ensure timely and efficient delivery of goods.
Prepared documentation for shipments, including bills of lading and customs documents.
Monitored and tracked shipments to ensure they were delivered on time and to the satisfaction of the client.
Resolved any issues that may have arisen during the transportation process.
Maintained accurate records of all transactions.
Education:
Jordan High School, 1993
Skills:
Strong communication and negotiation skills
Excellent problem-solving skills
Ability to work independently or as part of a team.
Attention to detail and ability to multitask.
Proficient in Microsoft Office and transportation software
References: Available upon request
Contact this candidate