Driver Manager Customer Service

JOSEPH A. FARACI, JR.

**** ******** ******, *********, ** 18052

(C) 484-***-****

QUALIFICATIONS

Management Professional with over 20 years of managerial/supervisory experience. Responsibilities have included branch and department management; new product development; pricing strategies; P&L expense, budget and performance reporting; direct sales. Strengths are organizational skills, oral and written communications, cost control and reduction, logistics and P.C. operations.

PROFESSIONAL EXPERIENCE

THE EMPIRE COMPANY, LLC – LOGISTICS MANAGER – 2007 TO September 2021

Primary Duties:

Direct supervision of 25 drivers and up to 3 Traffic Department staff, temporary driver staffing agencies, various contract carriers and LTL providers.

Manage largest Empire fleet of 24 power units and 35 trailers.

Production Planning – route construction, truck and run assignments, produce special schedules,

Exception shipments, transfer runs, cross docks, manage BOL production, recon and storage; track and recon department payroll and expenses, file numerous financial monthly reports to

Corporate, prepare annual employee performance reviews for all Traffic Department personnel.

Accomplishments:

Initiated N drive development – all departments…can enter and share real time data

Created Canadian distribution systems for NHC Canada shipments

Instituted fleet wide Electronic Log Program

Initiated trailer and straight truck reconfigure to maximize weight efficiency

Developed and maintain numerous spreadsheets to track shipping trends; fill rates; Lowes

DC shipments; business channel ratios; truck and trailer assignments and usage; contract

Carrier monthly recon; driver run coverage; driver payroll efficiency recon; delivery issues log;

Pro Dealer daily shipping record

COMMUNICATIONS DATA SERVICES – Bethlehem, PA (2000 to 2006)

Fulfillment Manager – Direct responsibility for the receipt, extraction, preparation, imaging, key entry, customer service, order entry, returns and reconciliation and deposit functions for a remittance center.

Supervised 7 department managers and their staff of 70. Prepared all production, budgetary, scheduling, and staffing and efficiency reporting.

Approved vendor contracts, payment, services and purchase orders as well as CDS salary and

Personnel evaluations for production and Tech Support personnel.

JOSEPH A. FARACI, JR. PAGE TWO

PANTHER II TRANSPORTATION – Allentown, PA (1999 to 2000)

DRIVER MANAGER – Direct responsibility for dispatch and supervision of drivers for expedited LTL loads in the U.S.A. and Canada with a 700 driver fleet. Coordinated with and assisted customer service and sales departments.

Coordinated shipments for four CSR’s.

Provided “leads” and pricing strategies to Sales Staff.

INTERSTATE COURIER EXPRESS – Allentown, PA (1998 to 1999)

Dispatch/Operations – Direct responsibility for customer service; driver recruitment, supervision, evaluation and payroll; petty cash and travel expense management, D.O.T. and safety reporting.

Part of Merck Pharmaceuticals/Clinical Trial Services team to expedite human organs for transplant.

Coordinated Controlled Medicinal shipments to Pharmaceutical Companies Sales Rep from their

Parent firms.

FRIENDLY’S RESTAURANT – (VARIOUS LOCATIONS) (1994 TO 1997)

General Manager: Recruited as a “Fast Track” General Manager in training. I successfully completed all phases of training curriculum in a Dean’s List Rating. After assignments in 4 facilities, I was promoted to General Manager in the Trexlertown location.

Exceeded all existing store sales record. Increased cash flow by 40%.

Attained highest performance and standards ratings.

Mentored 6 subordinates to promotions to Manager/Supervisor rank.

NATIONWIDE ATERNATE DELIVERY ALLIANCE – New York, NY (1990 to 1992)

Consultant/National Sales – Customer Service Manager

An exclusive consultation contract to create, organize and develop the 2nd largest Alternate Delivery Network in the USA. Later served as National Sales Manager. Responsible for direct sales, marketing and customer service.

“Ground-up” creation of nationwide including trademark, logo, sales/marketing, strategies, affiliate recruitment and initial client base.

Expanded membership from 18 to 51 affiliates.

Developed radio, print and direct mail programs, membership guidelines and qualifications.

Managed all media i/e press releases, interviews, advertising, conference and trade show attendance.

Direct sales, marketing, bid and contract preparations and logistics.

JOSPEH A. FARACI, JR. PAGE THREE

THE FINANCIAL TIMES, New York, NY (1989 to 1990)

Single Copy Sales/Home Delivery Manager:

Responsible for all phases of single unit sales and home/office delivery in North, Central and South America. *Surpassed al existing sales records while managing a network of fifty-five wholesalers and forty-nine delivery agents.

Raised sales revenue 14.7%; increased on –time delivery 18%; and reduced distribut9on costs by $65,000 annually.

Served on the Executive Policy Committees of the U.S. Postal Service (Manhattan Division) and Continental Cargo Customer Task Force, US Air and TWA cargo Roundtables.

Developed Dealer Sales Incentive Program

Negotiated air/truck carrier rates and contracts

Managed invoicing and collection of wholesale accounts; P&L preparations; assisted with

Marketing and promotions strategies.

JOURNAL OF COMMERCE – Phillipsburg, NJ (1980 to 1989)

Circulation Manager:

Reported to the General Manager with responsibility for nine drivers and twelve vehicles; air waybills, postal and payroll preparation. Drivers received ANPA (’87 and ’88) and Hertz-Penske (88-89) Safety Awards.

Converted the air waybill and Second Class Postage preparation and storage to “PC” formats

That achieved a $27,000 annual savings by finer sorting and accrual.

Handled delivery complaints, driver recruitment, training, scheduling, and vehicle maintenance.

Processed all air cargo, truck lease and repair, and postage reconciliation and billing.

AVCO FINANCIAL SERVICES (several PA locations) (1977 to 1980)

Branch Manager:

Achieved #1 ranking in region five times and #2 ranking three times

Managed the Bangor, Bethlehem, Clarion, Easton and Stroudsburg, PA branches.

Completed one year managers training program in only four months.

EDUCATION:

York College of Pennsylvania

Biology Major

Northampton County Community College

A.A. Business Administration

Moravian College

Business Management

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