Summer Roberts

**** **** ****. ***** *******, GA 30328• 469-***-**** adw5yv@r.postjobfree.com

Professional Summary

Highly detail-oriented and ambitious individual offering 4 years of experience in customer service. I offer extreme qualifications and broad knowledge in troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. I excel in being a self-directed, highly motivated associate.

Skills

• Customer Service Oriented

• Customer Due Diligence

• Quality Assurance

• Enhanced Due Diligence

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Word, Excel, Outlook & Power Point

Loan Prospector

Know Your Customer

Google

Work History

Phone Operator/Administrative Assistant (contractor) Kipp Ways Academy- Atlanta, GA 11/2021- 1/2023

• Received Inbound Calls from Parents of scholars inquiring about scholar’s curricular, affidavits, attendance, events etc.

• Create Transfer Papers for new scholars.

• Assist in office sorting and cleaning.

• Handle all scholar’s early dismissal papers.

• Help plan all events/activities for scholars.

• Sort all desktop and computer handling for scholar’s Receptionist/Administrative assistant

Massage Heights- Atlanta, GA 10/2021 – 7/2022

• Create Schedules for clients

• Assist with creating memberships, reviewing memberships as well as handling cancellations for memberships.

• Receive inbound phone calls from clients on all inquiries about facility.

• Handle all EFT outbound calls as well as confirmation calls.

• Create, separated and pulled files for clients.

• Make sales commission off memberships.

• Analyze policy information for new-coming clients.

• Create restock list of items needed for office and massage rooms. Customer Service Representative (remote) 12/2021 - 07/2021 United Health Care- Atlanta, GA

• Received inbound phone calls from existing and new customers about MH and SA insurance policies and qualifications.

• Locate MH and SA physicians/facilities that comply with their policy as well as in range from the customers home location.

• Investigated, Evaluated, and Creatd insurance claims for customers with the terms and conditions of their policy.

Customer Service Specialist 05/2019 - 08/2020

State Farm – Irving, TX

• Received inbound phone calls from existing and new customers with car insurance questions.

• Created loss reports, confirmed coverages and explained claim procedures to customers in multiple states.

• Make appropriate and intelligent decisions regarding deficiencies identified during the review of claim.

• Established and monitored appropriate claim reserves.

• Investigated, evaluated claims in accordance with the terms and conditions of the terms contract policy. Content Analyst - Contractor 04/2017 - 04/2019

Genpact (Facebook) – Richardson, TX

• Analyze and review and report Facebook video content that is graphic.

• Utilize Microsoft Excel and other internal data management systems to build and enhance templates used for data gathering and data manipulation.

• Define requirements documents changes, reporting expectations, and other needs within the systems.

• Establish clear project expectations and requirements, timelines, and provide updates. Banking Specialist - Contractor 02/2016 - 02/2017

Comerica – Richardson, TX

• Create and organize clients’ files and reports. Open account for personal and business customer.

• Customer Identification Program (CIP), Know Your Customer (KYC), customer monitoring.

• Assist clients with their online banking account: (Password reset, place account on hold if unauthorized transactions were made.

• Provide transaction, research regarding online bill payments, mobile check deposits, and online transfers. Education

Georgia State University 07/2019 - 09-2020

High School Diploma: Basic studies 2018

Red Oak Highschool- Red Oak, TX

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