Service Representative Administrative Assistant
Resume:
Summer Roberts
**** **** ****. ***** *******, GA 30328• 469-***-**** ******.***********@*****.***
Professional Summary
Highly detail-oriented and ambitious individual offering 4 years of experience in customer service. I offer extreme qualifications and broad knowledge in troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. I excel in being a self-directed, highly motivated associate.
Skills
• Customer Service Oriented
• Customer Due Diligence
• Quality Assurance
• Enhanced Due Diligence
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Word, Excel, Outlook & Power Point
Loan Prospector
Know Your Customer
Work History
Phone Operator/Administrative Assistant (contractor) Kipp Ways Academy- Atlanta, GA 11/2021- 1/2023
• Received Inbound Calls from Parents of scholars inquiring about scholar’s curricular, affidavits, attendance, events etc.
• Create Transfer Papers for new scholars.
• Assist in office sorting and cleaning.
• Handle all scholar’s early dismissal papers.
• Help plan all events/activities for scholars.
• Sort all desktop and computer handling for scholar’s Receptionist/Administrative assistant
Massage Heights- Atlanta, GA 10/2021 – 7/2022
• Create Schedules for clients
• Assist with creating memberships, reviewing memberships as well as handling cancellations for memberships.
• Receive inbound phone calls from clients on all inquiries about facility.
• Handle all EFT outbound calls as well as confirmation calls.
• Create, separated and pulled files for clients.
• Make sales commission off memberships.
• Analyze policy information for new-coming clients.
• Create restock list of items needed for office and massage rooms. Customer Service Representative (remote) 12/2021 - 07/2021 United Health Care- Atlanta, GA
• Received inbound phone calls from existing and new customers about MH and SA insurance policies and qualifications.
• Locate MH and SA physicians/facilities that comply with their policy as well as in range from the customers home location.
• Investigated, Evaluated, and Creatd insurance claims for customers with the terms and conditions of their policy.
Customer Service Specialist 05/2019 - 08/2020
State Farm – Irving, TX
• Received inbound phone calls from existing and new customers with car insurance questions.
• Created loss reports, confirmed coverages and explained claim procedures to customers in multiple states.
• Make appropriate and intelligent decisions regarding deficiencies identified during the review of claim.
• Established and monitored appropriate claim reserves.
• Investigated, evaluated claims in accordance with the terms and conditions of the terms contract policy. Content Analyst - Contractor 04/2017 - 04/2019
Genpact (Facebook) – Richardson, TX
• Analyze and review and report Facebook video content that is graphic.
• Utilize Microsoft Excel and other internal data management systems to build and enhance templates used for data gathering and data manipulation.
• Define requirements documents changes, reporting expectations, and other needs within the systems.
• Establish clear project expectations and requirements, timelines, and provide updates. Banking Specialist - Contractor 02/2016 - 02/2017
Comerica – Richardson, TX
• Create and organize clients’ files and reports. Open account for personal and business customer.
• Customer Identification Program (CIP), Know Your Customer (KYC), customer monitoring.
• Assist clients with their online banking account: (Password reset, place account on hold if unauthorized transactions were made.
• Provide transaction, research regarding online bill payments, mobile check deposits, and online transfers. Education
Georgia State University 07/2019 - 09-2020
High School Diploma: Basic studies 2018
Red Oak Highschool- Red Oak, TX
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