Service Specialist Customer
Resume:
Lynne D. Porter
St. Louis, MO
*****.*********@*****.***
https://www.linkedin.com/in/lynne-d-porter
An experienced remote professional dedicated to providing exceptional customer experience and account management through internal support channels with active listening. Expert problem solving and strong written and verbal communication.
Skills
Excellent ability to manage time.
Consistently provide excellent customer service
Ability to work independently and collaborate and maintain strong working relationships
Active listening, problem solving and detail oriented.
Experience operating MS Office software including SharePoint, Teams, OneNote, Outlook and Sales Force.
Knowledge of video meeting software: Teams and Zoom and unique databases for Edward Jones.
Experience
2013 to Present - Edward Jones Investments – Cash Services Department, St. Louis, MO
Service Specialist II
Exemplify Edward Jones' world-class service by responding to an average of 1000 inquiries per week through inbound and outbound phone calls, written service requests and live chat contacts.
Communicate effectively as a live chat representative and work with branches by answering questions, resolving problems and resolving issues.
Manage challenging situations and, when necessary, report issues or seek assistance through appropriate channels.
Educate branches with strong verbal and written communication skills on general operating procedures.
Work independently and partner with branch associates to resolve issues.
Provide friendly support and dependable solutions to enhance the customer experience.
Generated monthly report for team leaders
Respond to branch associates while meeting expectations for quality and volume of calls.
Utilize Salesforce, SharePoint, MS Teams and MS Office.
2011 - 2013 - PEG Staffing and Recruiting - Contract Assignment, Edward Jones Investments, St. Louis, MO
Service Specialist
Processed 200-250 letters of approval per day.
Exemplify Edward Jones World Class Service on all Phone Automated Clearing House contacts
Work independently and in partnership with branch associates on Automated Clearing House
Education
University of Missouri at Saint-Louis, BA in Biology.
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