Executive Assistant Medical Interpreter

YOKO BALSIGER

Phone- 415-***-**** / E-Mail: ************@*****.***

https://www.linkedin.com/pub/yoko-balsiger/96/626/987

SUMMARY

Interpreter in Japanese & a former Executive Assistant

Has dual career experience: language and interpreter focused, and the other with strong administrative services. An accomplished and dedicated interpreter, translator, editor, localizer, and conversational Japanese language instructor, with close to 20 years’ experience. Regularly check the words, phrases, and slang for a more successful translation/interpreting work result. Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. Excels in balancing multiple tasks within deadline-driven atmospheres while providing top-level customer service and maintaining strict attention to detail. Fluent dual language communicator with exceptional mentoring skills with the proven ability to work with senior management, cross-functional and multidisciplinary teams. I have a solid track record in achieving the set goals and delivering my personal best at every step to provide optimal results.

Personality Traits and Skill Sets Areas:

Open, Sincere, Social, Outgoing & Friendly; A great sense of humor, Focused, Proactive & Results-Driven, Enthusiastic Highly Adaptable to new environment or Changes, Team-Oriented Player & Team Builder, PC/Mac with MS Office Suite, Google Docs, Smartling, Endnote, and Livelink.

SKILLS

Bilingual in English and Japanese

Monitor and managed calendars

Travel Arrangement

Organize and schedule appointments

Email management

Business Administration

Event Planning

Editing and Proofreading Skills

Customer Service oriented

Answer and direct phone calls

Receptionist duties

Teamwork

Time Management

Excellent written and verbal communication

Reporting and Documentation

Document & Correspondence Preparation

Attention to detail and problem solving

Files and Records Control

PROFESSIONAL EXPERIENCE

AMN Healthcare – AMN Language Services (formerly Stratus Video), San Diego, CA

Remote Video Medical Interpreter in Japanese

2018 – Present

•Provide medical interpreting for the medical providers and patients remotely via video phone.

National Language Service Corps, Arlington, VA

Certified Volunteer Japanese Interpreter

Sept 2016 – Present

•Accept assignments on an emergency basis and fly into any given site where man-made or natural disasters have affected the area and offer linguistic services in Japanese & English Under the Defense Language and National Security Education Office (DLNSEO) of The US Dept. of Defense and help both the Japanese Officials or Representatives and those of the US counterparts to be able to communicate with each other to bring immediately feasible solutions under such drastic and dire circumstances.

Transcosmos America, IDESLI, Hanna Interpreting, WyzAnt, San Francisco, CA

Freelance Translator/Interpreter/Japanese & ESL Tutor

Oct 2012 – Present

•Responsible for performing technical translation/interpreting services for clients in IT/Gaming/SNS, energy, and medical fields, and providing healthcare interpreting services to the Japanese patients and their physicians for their medical evaluations.

•Offer legal interpreting services during the Hearing sessions at EDD Courts in San Francisco and Oakland for the Japanese clients whose UI Benefits were declined by EDD.

•Have been teaching Conversational Japanese and ESL to private clients of all ages for more than 15 years.

San Francisco, CA

Freelance Medical & Business Interpreter

March 2017 – Oct 2018

•Used multiple interpreting agencies to provide medical or business interpreting for various clients.

CGVAK Software, Inc. (at Google), Sunnyvale, CA

Content Analyst

Oct 2016 – Mar 2017

•Provided analytic curation to help Google's Japanese clients' web content get more search results.

Clinovo, Sunnyvale, CA

Japanese Interpreter/Translator for Abbott Vascular

Aug 2014 – Dec 2015

•Provided interpreting/translation services for the Worldwide Clinical Operation Team at Abbott Vascular Devices.

•Translated clinical documents into Japanese on timeline-critical projects for Abbott Vascular’s Director of Clinical Research

Welocalize (at Apple), Cupertino, CA

Japanese Linguistic Systems Analyst

Nov 2013 – Sept 2015

•Performed linguistic services on various projects at Apple as and when needed.

Tour Manager

Mar 2012 – Mar 2013

•Directly reported to President and coordinated technical tours to many US cities for corporate tour groups from Japan.

•Regularly contacted key hotels' Group Sales Managers throughout the US for room accommodations and room charge negotiations, troubleshooting between the guests and hotels, coach drivers/interpreters, etc.

•Attended sales meetings and key hotels’ open house events on President’s behalf.

•Other responsibilities included: generating hotel commission invoices and performing A/R billing and credit card payment reconciliation.

San Francisco Bay Area, CA

Contract Japanese Instructor/Translator/Interpreter

Aug 2008 – Mar 2012

•Taught Japanese conversational classes/private sessions to students of all ages at ABC Languages at Galileo Academy of Science and Technology in San Francisco and Sakura Gakuen in Pleasanton. Currently teaching two adult private students.

•Provided Japanese technical translation services to various language agencies in San Francisco Bay Area and personal tour guide/Japanese interpreting services to various private clients from Japan.

PREVIOUS EMPLOYMENT DETAILS

•Contract Executive Assistant, Heath Care Division Robert Half Int’l, San Francisco, CA, Jun 2006 – Sep 2008

•Contract Technical Translator/Interpreter & Project Assistant Silicon Valley, CA May 2004 – May 2006

•Executive Assistant to SVP of Procurement & Corporate Treasurer McKesson Corporation Headquarters, San Francisco, CA, May 1999 – Apr 2004

PROFESSIONAL DEVELOPMENT AND CREDENTIALS

Coursework in Fashion Marketing The Art Institute of California, San Francisco, CA

Coursework in Mixed Media Arts, and Business Portland Community College, Portland, OR

ESL, Fine Arts Portland State University, Portland, OR

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