David Dolgin

A+ NET+ ITIL CSAM CAMP CHAMP CMAM CAMSE CITAD

609-***-**** Land o Lakes, FL

adw5xb@r.postjobfree.com www.linkedIn.com

RESUME TITLE

Technically sophisticated and highly analytical professional with extensive background developing, deploying, and evaluating systems aimed at improving quality and efficiency. Solid track record of aligning end user needs with long-term resolutions to complex IT challenges. Skilled troubleshooter continually focused on researching, identifying, isolating, and resolving technical issues. Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Core Competencies

Strategic Infrastructure Planning

Network & Equipment Configuration

Troubleshooting & Issue Resolution

Break/Fix Support

Asset Management & Control

Disaster Recovery

Systems Deployment & Administration

Project Management

TECHNICAL

PROFICIENCIES

Platforms

Windows 2000, XP, Vista, Win 7, 8 & 10, Mac OS-X, Citrix

Protocols

Tools

TCP/IP, DHCP, DNS, WINS, Sonic Wall VPN

Norton Anti-Virus & Ghost, FTK, Comodo, ISS, Malwarebytes, SuperAntiSpyware, Acronis True Image, CC Cleaner, HiJack This

Applications

Ticketing Apps

Microsoft Office Suites 2007, 2010, & 2013/2016, Office 365

Remedy, ServiceNow, Helpspot, SysAid, Track-It

PROFESSIONAL

EXPERIENCE

Quality & Assurance Image Testing / Document Specialist

AT & T Corporation (through DXC) Bedminster, NJ (2019 to 2022)

Technical Scope: SCCM, Window 10, Rufus, Document Creation, Autopilot/First Run

Contracted to test and document online and offline imaging of new model assets with Windows 10 Enterprise Edition. Test, document, and support adoption of Autopilot for imaging across all assets in the enterprise. Create and document procedures used for installation. Create and modify the task sequence to assure successful installation.

• Created and published a detailed document for the remote joining of mobile assets

to the domain.

• Created and published updated procedure for imaging of all assets.

• Tested and validated quarterly image releases. Verified compatibility with multiple

platforms from various vendors.

• Constructed a test bench utilizing existing network connections to allow for more efficient

imaging of new and re-usable assets.

• Created and published training documents for Imaging Process, EULR (End User

Lease Roll) and collaborated on the Autopilot for Deployment Technicians Guide.

• Monitored & supplied technical support to the Autopilot Support Room via MS Teams.

Fielded inquiries, supplied technical support & solutions to field technicians throughout

the enterprise.

• Trained new employees on imaging process and EULR procedures.

Asset Management Coordinator / Desktop Support Engineer

Everest Insurance Company (through Randstad Staffing), Basking Ridge, NJ (2017 to 2019)

Technical Scope: SCCM, Active Directory, Remote Desktop, Skype, Service Now, Asset Management

Onboarded to concurrently provide desktop support and establish and implement comprehensive asset management program. Collaborated with senior leadership to define standards and procedures to govern asset program. Managed IT asset infrastructure, including hardware/software procurement, contract negotiations, and asset assignments.

Delivered $600K in cost savings through implementation of “re-purposing” program.

Improved savings and efficiency through creation and execution of asset programs including Loaner Pool Tracking system, asset request procedures, and recycle and disposal systems.

Led initiation and execution of Liberty Corner Production Environment Audit to ensure program compliance.

Desktop Support Engineer

University Radiology Group, East Brunswick, NJ (2016 to 2017)

Technical Scope: Helpspot ticketing app, Ghost, VNC, LogMein

Promoted to orchestrate level 1 and 2 technical support for enterprise systems, servers, and software by performing in-depth troubleshooting and analysis of systems. With keen focus on process improvement, streamlined IT functions to increase departmental efficiency. Configure and maintain desktop workstations and assist end users with account set-up, access configuration, password resets, and all technical issues.

Consistently completed all special projects ahead of schedule. Projects included Syngo Reading Application upgrade, TeamViewer install, and Nuance/Powerscribe File install.

Led scanner repair program using LaserSave and performed hardware upgrades on HP 8200 in preparation for deployment at newly acquired site.

Desktop/Network Technician/Asset Management Coordinator

Associated Radiologists (acquired by University Radiology Group), Warren, NJ (2015 to 2016)

Technical Scope: Acronis True Image, Total PC Recovery, EaseUS Todo Recovery, VNC, Fluke, Klein

Provided support to both onsite and remote administrative and clinical staff, leveraging exceptional troubleshooting skills to diagnose and correct software and hardware issues. Conducted root cause analysis to identify problems and mitigate ongoing systematic risks. Delivered technical expertise and systems maintenance for office staff and maintained superior service levels.

Designed and built new imaging bench/center, allowing simultaneous imaging of up to 10 computers.

Improved asset control through creation of indexed library of images for new and replacement equipment.

Oversaw Java 1.85 upgrade for billing department with use of Groupcast.

Service Delivery Manager / Asset Management Specialist

Lockheed Martin (through Volt Technical Services/Maintech), Sunnyvale, CA (2013 to 2014)

Technical Scope: Remedy Ticketing System, Remedy Asset Management

Delivered high-level expertise and leadership when providing solutions development and presenting innovative products that improve technology systems and problem management. Guided alignment and modernization of processes and platforms across multiple internal business lines, defining strategic direction and execution of technical and operational efficiencies. Accountability for oversight of 10-member technical team in service-level adherence and delivery.

Boosted efficiency and cost savings through equipment reorganization and asset recovery projects and improved control processes.

Improved internal communication channels and service-levels through initiation of weekly cross-departmental staff meetings to discuss needs and solutions alignment.

Asset Management via Remedy. Assigned, tracked all assets thru the asset management module.

Created and published a comprehensive Asset Recovery document. Implemented policies and procedures resulting in over $100,000 in re-acquired/lost assets.

Technical Service Engineer

Turner Construction (through Modis Staffing), San Jose, CA (2013)

Recruited to ensure streamlined technical performance and project management through set-up, activation, and maintenance of onsite construction trailers and all related technologies. Maintained superior service levels in delivery of new user creation, issue resolution, and help desk support.

Architected robust and integrated solutions that ensured performance, compliance, and business continuity.

EDUCATION

B.S. in Business Management

Long Island University, Brookville, NY

CERTIFICATIONS

Cisco Certified Network Administrator (Class completed, non-certified)

Microsoft Project (In Progress) Comptia Security + (in Progress)

Certified IT Asset Manager (In Progress)

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