Customer Service Sales Representative

John Rutherford

936-***-**** Cleveland, TX ****************@*****.***

SALES

Customer Relationships Project Management Problem Solving

I would like to find a company that can fully utilize my problem solving and investigative skills as well as letting me strive in an environment that I may be challenged. I have a proven history to generate new business opportunities. I can manage the sales process from quote to delivery using Microsoft Office and company business systems. I really enjoy finding the answers to problems that a customer might be having.

WORK EXPERIENCE

Johnson Controls – Houston, TX

Technical Sales Representative October 2019 - November 2022

Responsible for assessing and meeting customers’ needs while developing customer relationships remotely.

Completed major projects to customer specifications and goals with the assistance of project managers and technicians to meet customers’ needs.

Maintained contact with customers on the progress and completion of projects.

Kept informed on industry standards of the various forms of HVAC, from a window unit to large tonnage process chillers.

Successfully took over accounts during a transition and generated new customers.

Ordered parts and ensured delivery.

Stayed in touch with supervisors on progress of projects.

Maintained and updated annual service contracts for PM.

Chiller/ HVAC Journeyman Mechanic October 2010 - October 2019

Met with customers onsite to assess needs, identify opportunities, and provide solutions.

Worked on all aspects of process chillers, from controls to the entire refrigeration system.

Planned out turnarounds and coordinated work with other crafts.

Made out the parts list and assisted with getting all parts ordered though a variety of suppliers.

Self Employed – Conroe, TX August 2007- September 2010

Private Investigator

Located and arrested bail jumpers for local Bonding companies.

Obtained confidential information for clients.

Surveillance of suspects using binoculars and cameras.

Background investigation of individual to obtain data on character, financial status, and personal history.

Wrote reports of investigations for clients.

Reported criminal information to police and testified in court.

Investigated activities of individuals in divorce and child custody cases.

Lowes – Conroe, TX August 2002—August 2007

Department Manager

Provide extensive customer service.

Achieved sales goals for the department.

Managed a department full of staff.

Created work schedules.

Mentored and guided employees to ensure all employees could perform duties given.

Maintained department budget.

Tracked inventory accuracy with loss prevention.

Created product presentations.

Implemented price changes in each department.

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