Allen W. Levy

Current Location: East Meadow NY 11554,

Work Authorization: US Citizen,

Available for the interview with prior notice,

Summary:

A well-rounded IT Professional with extensive experience in network administration, hardware, and software management, of applications, desktop support, help desk and as a field computer technician.

Recognized for my abilities in process improvement, management, leadership, client relations, analytical skills and innovative problem solving.

Experience in financial, healthcare, public and private environments. Worked as a consultant for many large and small business to maintain their computer operations.

Technical Skills:

Hardware: PCs, Apple MAC, iPhone, iPad, HP, Dell, scanners, PDA’s, Blackberry, Lync/Skype VOIP Phones, Tone, and Probe.

Network: Ethernet topology, Network Print Servers, patch panels, cable/DSL modems, wireless networking, and thin clients, WSUS Patch Management, SCCM/Intune

Software: Windows 7/8/10, EPIC, Apple OS X, Ghost, Timbuktu, Lap Link, Office 365, Antivirus Suites, Magic Help Desk, Remedy, Track-It! Frontrange HEAT, TeamViewer, VNC, VMware, ServiceNow, SCCM/INTUNE, Bit locker, Manage Engine OS Imaging, VMWare Workspace, Python, PowerBI, SQL

Education:

Dowling College, Oakdale, NY – BS - Computer Science

Training& Courses:

International Correspondent Schools (ICS), Scranton, PA- Certificate in PC Repair, March to December 1992

Micropower Computer Institute, Mineola, NY- A+, Network+, MCSA, November 2004 to April 2006

LearnSmart Project Management Course, online.

Coursera: PowerBi

Certifications:

Windows MCDST

A+ Certified

Network+ Certified

ITIL Foundations V.3

HP/Compaq Certified

Dell DCSE/WPD Certified

IT Asset Management (ITAM)

US Gov’t Sensitive Security Clearance

Professional Experience:

Scotiabank, New York NY Mar 2021 – Jan 2023

Senior Support Tech

Managed a migration from Windows 7 to Windows 10 and coordinated the remote copying of files from employee computers to new systems.

Use Dameware and in-house tools to gather inventory of applications on Windows computers

Perform business process improvement periodically

Assist in the install and configure financial market applications including Bloomberg Terminal using SCCM/Intune

Use Service Now to track inventory and shipping of equipment returns and assignments.

Schedule appointments with employees to validate and set up new computers in Project.

Use Service Now to track inventory and shipping of equipment returns and assignments.

Provide remote and telephone support to employees.

Attended daily meetings to help assess project progress and prepare daily reports on the team’s progress and outlook

Use Microsoft Excel, Python and PowerBi to keep track of transactions and keep stakeholders informed of any progress and conflicts.

Peak Systems, Melville NY June 2020 – Feb 2021

Project Coordinator- Team Lead

Managed a team of 20 technicians for the migration from Windows 7 to Windows 10 and Mac OS at client sites.

Prioritized escalations of issues resulting from the migration process.

Arranged for replacements of computers or re imaged existing systems.

Performed post migration site checks.

Communicated with the central office on the update of tasks.

Performed basic network administration of Windows Server including password resets

Provided first day of business support remotely using Skype and Microsoft Teams.

Performed root cause analysis on issues to prevent re occurrence

Managed problems with the Office 365 environment including Outlook, and Teams.

Keep stakeholders informed of the progress and conflicts

Inventory old laptop return to maintain asset management in Service Now

SCO Family of Services, Glen Cove NY Jan 2020 – May 2020

Lead Support Administrator

Project was cancelled due to Covid-19 Pandemic

Managed the migration of computers from Windows 7 to Windows 10 and installation of Office 365.

Streamlined the imaging process of Windows 10

Handled the support and migration of Mac systems to newer MacOS.

Scheduled visits with employees to dispatch technicians to resolve issues resulting from migrations.

Prioritized tickets in iSupport help desk system.

Ensured new computers had VPN access.

Communicated with end users with Microsoft Teams.

Performed network administration on Windows Server network.

Executed root cause analysis on issues to prevent re-occurrence

Managed inventory new and old computers to maintain asset management in Service Now

Used Service Now to also handle service requests

Nasdaq OMX, New York, NY May 2019 – Dec 2019

Desktop Support Administrator (Consultant)

Supported the staff involved with Nasdaq MarketSite in IPO's, Events planning and more.

Coordinated the imaging of Dell and Fujistu laptops and desktops using SCCM/INTUNE, PXE and Bit locker.

Coordinated and supported of Apple MacBook and iMac (using JAMF)

Scheduled migration users from Windows 7 to Windows 10 through USB boot and SCCM/INTUNE.

Communicated with end users and vendors via Microsoft Teams and Outlook.

Installed Office 365 on Windows 10 computers, Mac Systems, and iPhones

Assist in the install and configure financial market applications including Bloomberg Terminal using WSUS

Remotely supported offices not actively supported by local technicians.

Resolved issues related to LAN and other connectivity.

Provisioned iPhones and Ipads with Mobile Iron.

Used Service Now to also handle service requests and asset management

Internal Revenue Service, NY, NY Nov 2018 – May 2019

Project Manager/Deployment Coordinator (Consultant)

Provided ongoing support to Program Manager for the global migration of computers from Windows 7 to Windows 10.

Scheduled technicians to visit employees during the week to arrange to migrate files from old computer to new one.

Resolved issues that result from migration sessions

Involved in weekly meetings with IRS administration on the progress of the projects and any obstacles occurring

Worked with regional managers on local issues they were facing

Estée Lauder Companies, NY, NY, and Melville NY Sep 2015 - Nov 2018

PC Refresh Manager (Consultant)

Manage and prioritize the support of Estee Lauder Companies in desktop and telephone support capacities

Basic administration of Windows Server including password resets

Verify the VPN access is installed correctly for each user.

Coordinated travel to buildings that are not actively supported on a daily basis.

Managed the support to VIP’s, Executives, and the general employee population.

Manage user accounts, permissions, and policies through Active Directory tools

Supervise team in the reimaging Mac computer, HP and Dell computers, deployment of patches and updates to desktops and laptops connected to SCCM/INTUNE.

Providing remote support users through Microsoft Lync and Bomgar

Performed process improvement on existing processes to make them more efficient

Assist in the install and configure financial market applications including Bloomberg Terminal using WSUS

Inventory old laptop return to maintain asset management in Service Now

Used Service Now to also handle service requests

NYU Langone Medical Center, New York NY Feb 2011 - Sep 2015

Clinical Applications Analyst (Consultant)

Managed the process of migrating computers from Windows 7 to Windows 10 in many areas including laboratories

Work closely with medical staff to schedule the installation of medical equipment.

Reviewed daily errors for EKGs and PFT results that did not file into EPIC EHR utilizing the EPIC error queues.

Managed training of medical devices and results transmission to the hospital network.

Traveled to onsite and offsite hospital locations to setup and troubleshoot medical equipment (EKG Carts, Siemens Clinitek Analyzer, Abbott I-STAT, Nova Glucometers) and provide training and go-live support.

Coordinated the distributed medical hardware and trouble-shooted devices not connecting to network to make sure they were compliant with HIPAA and hospital policies.

Performed system administration for Point of Care, GE Muse and Mortara Holter systems.

Provided phone support to local and remote locations relating to clinical devices.

Managed the configuration and installation of medical devices.

Basic administration of Windows Server including password resets

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