Customer Service Journeyman Electrician

Michael Rinick, Sr.

Greater Philadelphia Area 909-***-**** *********@*****.***

The Home Depot

Assistant Store Manager, Night Operations

Wilmington, De 04-01-2022 – Present

I have 24 years' experience in the retail industry, of the eight have been spent as a salary Manager. Gaining knowledge and expertise in Merchandising Product, Operations, Sales, Asset protection, Safety Policy, SOP, Developing Associates, and Driving Customer Service.

I have excellent communication skills and follow through on timeline projects. Hardworking and professional manager versed in all aspects of running a high-volume store.

I Manage to adapt, adjust, plan and strategize to different circumstances in order to ensure direct reports are completed in a timely manner to achieve daily goals and provide the highest level of customer service for the business.

I oversee freight flow and initiatives when receiving, and unloading trucks, customer orders and packing out product in a timely manner.

I Drive leadership by building a strong team in inspiring and motivating employees to perform at their very best through positive encouragement and incentive initiative.

Very involved in the hiring, acheduling, disciplinary process, customer service, operational controls, maintaining safety standards, product resets, maintain out of stock levels, store cleanliness and shelf maintenance, enforce attendance policies, promote associate recognition and development, write reviews, and spend time training.

Assistant Store Manager, Merchandising

Wilmington, Del 03/15/2017 – 03/31/ 2022

Christiana, Del 3/15/2014 – 3/14/2017

Monitor sales and identify root cause of product that are underperforming and develop a game plan to drive and monitor performance on product.

Analyze the store layout to find best place to showcase product that will have maximum results. Managed all of the merchandising departments throughout the store which in six departments.

Conduct all manager day to day operations, including interviewing, hiring, scheduling, and training.

Develop Positive Customer Relationships through friendly greetings, excellent service, and resolving customer issues in a timely manner to maximize customer satisfaction.

Emphasis on associate relations and delegating.

Have positive leadership and management skills.

Train all new associates, seasoned associates and supervisors on policies and procedures to assure they understand them and are implicated them.

Manage direct reports and team members ensuring a high-performance work culture

Experience with sit down forklift, slip sheet, stand up reach truck, electric and manual pallet jacks.

Managed Four Departments at once, Pro contractor department Recognized as the Number One Store in the District of 11 Stores for 2 Years Straight for Increasing Pro Contractor Sign ups and sales.

Strategically scheduled employees based on business demands.

Taught, trained, and developed associates and supervisors, to allow them to grow in business and their careers.

Supervisor, Specialty Brandywine, De 07-17-2013 – 03-14-2014

Increased yearly sales by over $150,000, which allowed the Specialty Department to be the Number One Dept. in the Region out of 88 stores.

Controlled inventory levels

Worked closely with Kitchen Designers and Appliance Specialists to achieve daily/weekly/ and yearly goals.

Supervisor, Operations San Bernardino, Ca 01-11- 2006 – 07-16- 2013

Managed the Out of Stocks and ordering for the Entire Store.

Managed Ten Associates, was able to teach train and develop associates in the moment to coach them up, and help them grow their career.

Controlled inventory levels for the entire store.

Supervisor, Department San Bernardino, Ca 10-31- 2004 – 01-10- 2006

Communicate the importance of Sales, Safety and Customer Service, for Internal and External Customers, Resolving customers issues in a timely manner.

Create schedules to reflect the needs of the business.

Strategized Game Plans to Increase Turns and Deliver on Profitability.

Loss Prevention Christiana, De 10-29- 2001 – 10-30- 2004

Detailed Oriented

Investigate Internal and external Theft

Decrease and Mitigate Shrink, Teach, Train, and Educate associates to be effective on executing on core asset protection initiatives.

Drive Safety Procedures.

Closely involved with Operation standards

Closely involved with inventory.

Supervisor, Department Cherry Hill, NJ 01-04- 1999 – 10-28-2001

Collaborated with team to maximize communication around sales, safety, customer service.

Managed Multiple Depts at one time.

Communicate and follow through with processes and procedures to ensure we reach daily results.

Rust Corp. Concrete Company

Residential and Commercial work. MT. Laurel, NJ 04-10-1998 to 12-21-1998

Completing physically- challenging jobs and working long hours under all types of weather conditions, with history of quickly learning new techniques and equipment operation.

Having a full understanding of safety standards and assuring to implement them daily, to assure myself and others around me are safe and boost team productivity.

Learned a diverse construction trade skill, including basic carpentry, building forms for curbs, walls, and steps, including concrete finishing.

Improved customer service satisfaction ratings by implementing outstanding customer service communication and quality work, which has led to an 8% Growth in customer base.

Rinick Electric- Electrical Contractor

Residential, and Commercial Philadelphia, Pa 03-03-1988 to 04-08-1998

Journeyman Electrician with residential and commercial experience focused on quality, safety and customer service.

Well adapted in performing Electrical installations, maintenance and repairs in homes and commercial buildings.

Developed expertise in communication systems cabling, circuitry, and wiring.

Cultivated excellent relationships with clients that led to a strong base of referral business.

Skills: Installations and Maintenance. - Electrical Repairs- Transformers. – Switches and Circuit Breakers. - Electrical Code, and Safety- Wiring Diagrams- Testing Instruments. - Blue Prints and Schematics.

Worked on more than 50 new home and commercial projects per year.

Earned a reputation for staying calm under complex situations, work hard on troubleshooting and problem solving. Mastered the use of instruments, ohmmeters, voltmeters and testing lamps.

Commended for being a team player, Self-Starter, ability to work with little to No Supervision, able to delivers results even under tight deadlines.

Learned a diverse construction trade skill, including basic carpentry, building forms for curbs, walls, and steps, including concrete finishing.

Have understanding how to use step, “A” frame, and extension adders, have full knowledge how to use all hand tools and power tools.

Have knowledge how to read blue print.

Improved customer service satisfaction ratings by implementing outstanding customer service communication and quality work, which has led to an 8% Growth in customer base.

Education

Edward BOK Vocational Technical School

September 1984 – June 1988

General Education

Experience

Operating forklift, slip sheet, stand up reach truck, electric and manual pallet jack, bob cat, back hoes, jack hammers, and all types of hand tools and drills. Receiving and unloading of Freight, Loss prevention tactics. Well versed in all Merchandising and Operational manager responsibilities.

Skills

Exceptional Leader- Professional- Management, proven management skills and a deep familiarity with all aspects of being a successful leader.

Building Strong Teams, Team Oriented and Relationships

Company Oriented, Safety Focus, Detail Oriented, Goal Oriented, Interviewing and Hiring, Inventory

Excellent Customer Service focus

Fast Learner, Strategic Thinker, Conflict Resolution, Highly Adaptable and Dependable

Equipment Certified and Teach, train and developing myself and others

Measurements and Calculation accuracy

Reliable and Dependable

Hazardous and Chemical handling, safety compliance

Hand and Power Tool expert, small and large equipment

Operator experience in construction inspections, repairs, and handy work

Inventory and ordering control

Planograms and resets

Hiring, Interviewing and scheduling

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