Business Analyst Customer Service

HARNEET KAUR

Brampton, ON 905-***-**** ***********@*****.***

Objective

Detail and accuracy oriented individual offering a PG Diploma in Information Systtems in Business Analyst from George Brown College and the ability to research and analyze different domains. Possessing strong management skills and great determination to achieve excellent results. Seeking Internship in a company providing an opportunity to enhance current skills and growth.

Highlights of Qualification

● Proficient in tools such as JIRA and Microsoft Office (Word,Excel, Powerpoint, Project Professionals)

● Efficient in Problem solving, analyzing user requirements and documentation

● Extensive knowledge in Business rule, Project management, Agile and Waterfall methodologies.

● Experience in Data Modeling, User Stories, Use Cases, and UML diagrams

● Leadership qualities gained through leading group projects in college and working as a supervisor

Skills

● Project management tools such as

JIRA and Microsoft Professionals

● Leadership and management

● Agile and Waterfall Methodologies ● Decision Making

● SQL ● Organizational skills

● Reasearch and Analytical skills ● Clear written and verbal communication skills

● Process and workflow modelling

● Business intelligence

● Financial analysis

● Development Life Cycle

Education:

● Post graduate diploma in Information Systems in Business Analyst George Brown College, Toronto Jan 2023- Dec 2023

● Business Administration

Canadore College, Mississauga May 2017- Dec 2018

● Bachelor of Computer Application

Punjabi University, India Jan 2011 - Dec 2014

Experience:

Supervisor

Wendy’s Burlington April 2018 - November 2021

● Keeping track of staff roasters and inventory

● Conflict resolution

● Management of high-paced customer service

● Solving customer’s issues

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