Dental Office Admin
Resume:
Jennifer Lasiter
Modesto, CA *****
**************@*****.***
A seasoned administrator who is detail oriented and accurate when handling financial, employee and office records.
I possess excellent communication, decision making and problem-solving skills and the ability to use them effectively. I am cheerful and dependable with a strong work ethic, and I take great pride in delivering exceptional customer service. After 40+ years in the Dental field I bring with me a vast amount of knowledge and experience in
Small Business Administration as well as Dentistry and would love the opportunity to apply it! Authorized to work in the US for any employer
Work Experience
*UPDATE*
The Miller Family - Modesto, CA
June 2015 to September 2019
I quit working in 2015 and returned to Modesto to care for my parents. That commitment was completed in the end of 2019 just in time for Covid to shut everything down. They only work I've had since then was a temp position for the Stanislaus Foundation processing Dental claims from 12/21 thru 2/22 but unfortunately my 10key skills lacked the speed needed to be hired permanently! Office Administrator
Robert L. Muckey, D.D.S. - Sacramento, CA
August 2011 to April 2015
• Transitioned office from DataCom to Curve Dental, resulting in chartless practice with streamlined processes and improved automation.
• Organized supply purchases and equipment maintenance resulting in 50% decrease in costs.
• Liaised with customers, addressed inquiries and billing questions to provide outstanding customer care.
• Managed payroll for team of 8 staff in busy dental office.
• Accurately billed, tracked, reconciled and posted all insurance claims/payments as well as patient payments, consistently maintaining collections of greater than 95%. Office Manager/Dental Treatment Coordinator
Charles Newens, D.D.S. - Carmichael, CA
March 2008 to July 2011
• Submitted, tracked and reconciled all insurance claims and billed patient accounts consistently maintaining collections of greater than 95%
• Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
• Oversaw day-to-day office operations, including answering calls, scheduling appointments, collecting co - pays and creating business letters and records.
• Revised recall system and effectively presented patient treatment plans to allow for a consistently productive schedule.
Treatment Coordinator
Cozy Dental Group - Elk Grove, CA
August 2007 to December 2007
• Created and presented treatment plans
• Informed and educated patients on need for treatment as well as available upgrades and options
• Assisted patients with financial/payment plans and CareCredit applications when desired
• Set up and organized operatories, sterilization and entire Ortho Department. Office Manager/Dental Treatment Coordinator
SmileCare - Sacramento, CA
March 2005 to July 2007
• Acted as interim Office Manager and/or Treatment Coordinator as assigned by corporate office at multiple offices throughout Central California as well as the Bay Area.
• Supervised and managed employees at every office to include monitoring hours, job performance, adherence to corporate policies and disciplinary action when applicable.
• Addressed and successfully resolved patient problems, complaints regarding treatment as well as financial issues daily.
• Monitored the doctors and specialists' schedules for flow and production.
• Monitored and controlled all aspects of profit and loss.
• Presented planned treatment, available options, and upgrades. Education
Associate of Science in Dental Assisting
Modesto Junior College - Modesto, CA
June 1979
Skills
• Strong communication
• Sound judgment
• Problem solving
• Employee management
• Insurance billing expertise
• Patient relations
• Overhead / Expense control
• Policy / Program development
• Office manager experience
• Dental receptionist
• Payroll management
• Administrative experience
• Insurance verification
• Accounts receivable
• English
• Customer service
• Supervising experience
• Human resources
• Office experience
Assessments
Attention to detail — Highly Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Office manager — Highly Proficient
April 2022
Scheduling and budgeting
Full results: Highly Proficient
Written communication — Expert
April 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Expert
Protecting patient privacy — Expert
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Expert
Data entry: Attention to detail — Expert
April 2022
Maintaining data integrity by detecting errors
Full results: Expert
Learning agility — Highly Proficient
April 2022
Learning and applying new information
Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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