Nadia Harris

Niagara Falls, NY *****

adw5ve@r.postjobfree.com

716-***-****

Work Experience

CSR

Xerox/Enterprise Rentals - Niagara Falls, NY

May 2015 to September 2015

Responsibilities

Assisted cust. With car rentals. Reservations. Road side assistance. Accomplishments

Just being able to satisfy customer needs.

Skills Used

Customer care. Interpersonal and Intrapersonal skills. Data entry, keyboarding, multiline phone. Call center setting

CSR/education

ACS/Xerox co. - Niagara Falls, NY

June 2013 to September 2014

Responsibilities

Assisted students and parents with applying for student loans. Accomplishments

Learning that patience goes a long way, and letting the customer explain exactly what they're calling about and listening attentively.

Skills Used

Customer care, guiding and assisting. A call center atmosphere. Shift Manager

Seneca Niagara Casino - Niagara Falls, NY

November 2011 to June 2012

Ensure that employees served patrons with with elite customer care. Fast paced atmosphere (Casino). Communication with all staff including chefs and hire ups and also was a key holder for opening and or closing franchise which was the Tim Horton inside casino. Floor Supervisor(housekeeping)

Crowne Plaza now the Sheraton Hotel - Niagara Falls, NY August 2011 to September 2011

Made sure employees practiced meticulous handling of guest rooms during their stay. Data entry, communication with front desk staff as well as other departments. Program Team Leader/Shipping and Receiving clerk

Niagara Falls Housing Authority - Niagara Falls, NY June 2006 to April 2007

Assisted with interviews for housing. Application approval. Multi line phone, data entry. General office work.

Marketing Rep

Seneca Niagara Casino - Niagara Falls, NY

June 2004 to April 2007

Marketing different Casino promotions as well as distributing players cards. Communication, data entry, multi line phone general office.

Education

Gen office certification in Office skills/workplace basics NCCC@Trott - Niagara Falls, NY

2000 to 2001

Admin assistance certification in Admin assis.

Cheryl Fells sch of bus - Niagara Falls, NY

1997 to 1998

High School Diploma in Sociology/eng.

Niagara Falls high school - Niagara Falls, NY

1991 to 1995

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