Data Entry Call Center
Resume:
Nadia Harris
Niagara Falls, NY *****
******.*******@*****.***
Work Experience
CSR
Xerox/Enterprise Rentals - Niagara Falls, NY
May 2015 to September 2015
Responsibilities
Assisted cust. With car rentals. Reservations. Road side assistance. Accomplishments
Just being able to satisfy customer needs.
Skills Used
Customer care. Interpersonal and Intrapersonal skills. Data entry, keyboarding, multiline phone. Call center setting
CSR/education
ACS/Xerox co. - Niagara Falls, NY
June 2013 to September 2014
Responsibilities
Assisted students and parents with applying for student loans. Accomplishments
Learning that patience goes a long way, and letting the customer explain exactly what they're calling about and listening attentively.
Skills Used
Customer care, guiding and assisting. A call center atmosphere. Shift Manager
Seneca Niagara Casino - Niagara Falls, NY
November 2011 to June 2012
Ensure that employees served patrons with with elite customer care. Fast paced atmosphere (Casino). Communication with all staff including chefs and hire ups and also was a key holder for opening and or closing franchise which was the Tim Horton inside casino. Floor Supervisor(housekeeping)
Crowne Plaza now the Sheraton Hotel - Niagara Falls, NY August 2011 to September 2011
Made sure employees practiced meticulous handling of guest rooms during their stay. Data entry, communication with front desk staff as well as other departments. Program Team Leader/Shipping and Receiving clerk
Niagara Falls Housing Authority - Niagara Falls, NY June 2006 to April 2007
Assisted with interviews for housing. Application approval. Multi line phone, data entry. General office work.
Marketing Rep
Seneca Niagara Casino - Niagara Falls, NY
June 2004 to April 2007
Marketing different Casino promotions as well as distributing players cards. Communication, data entry, multi line phone general office.
Education
Gen office certification in Office skills/workplace basics NCCC@Trott - Niagara Falls, NY
2000 to 2001
Admin assistance certification in Admin assis.
Cheryl Fells sch of bus - Niagara Falls, NY
1997 to 1998
High School Diploma in Sociology/eng.
Niagara Falls high school - Niagara Falls, NY
1991 to 1995
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