Customer Service Business Associate

SHWETHA POOJARY

***********@*****.*** +919*********

shwetha-poojary-02091316a Udupi, India

SUMMARY

To be a part of progressive organization that gives scope to enhance my knowledge and utilizing my

skill towards the growth of the organization. Demonstrated success in utilizing both print and online

strategies for finding best professional candidates. Successful at compiling information about

performance metrics and making tactical adjustments to recruitment strategies. Well-versed in

managing the onboarding, setup and training of new hires.

EXPERIENCE

Recruiter

Genisys Information System Bangalore 05/2022 3/2023

Assisted with recruiting functions by placing employment ads and reviewing job

applications.

Explained job duties, compensation and benefits to potential candidates.

Attended career fairs and networking events to help fill openings and build candidate

pipeline.

Kept current on hiring trends and recommended solutions to improve recruiting processes.

Collaborated with human resources teams to mitigate risks and verify regulatory compliance.

Worked with senior leadership to develop comprehensive recruitment strategies for long-

term implementation.

Read, analysed, and interpreted various internal and external documents and reports.

Talent Acquisition Executive

Altruist Technology Bangalore 02/2020 01/2022

Communicated duties, compensation, benefits and working conditions to potential candidates,

enabling solid understanding of job expectations.

Brought in well-qualified, multifaced job candidates to fill open positions.

Reviewed referral candidates and contacted qualified individuals to request applications.

Contacted job applicants to inform of application status.

Created and maintained strong alliances with local colleges and trade schools to establish

trusted relationship and continuous funnel of applicants.

Strengthened operational efficiencies and traceability by developing organizational systems

for maintaining confidential employee records and reports.

Negotiated candidate salaries and prepared employment contracts.

Trained and mentored newer recruiters in successful strategies for interviewing and qualifying

candidates.

Re-created hiring goals and objectives in difficult markets to address staffing issues.

Business Associate

HGS Bangalore 08/2019 01/2020

Warmly greeted customers by employing positive telephone etiquette and asking well-rounded

questions to identify issues.

Explained benefits and advantages of different product and service offerings to customers.

Updated account information after customer calls and noted client concerns and issues.

Contacted supervisor immediately when issues required escalation to avoid lost revenue.

Evaluated trends in customer service issues to analyse complaints and identify opportunities

for improvement.

Answered questions from customers by phone, offering company details and policy

information as requested.

Delivered fast, friendly and knowledgeable service for routine questions and service

complaints.

SKILLS

Human resource management systems

Candidate pre-screening, Job posting, ATS, Applicant sourcing

College recruiting, Background checks

Candidate pipeline development, Outlook, Microsoft Office expertise,

Customer Service

ACHIEVEMENTS & EXTRA CURRICULAR ACTIVITY

Presented a model entitled Fertility of soil using sensor in IIOT-2017 held during academic year

2017-2018.

EDUCATION SUMMARY

Exam / Degree Institution Name Year Percentage / CGPA

BE, Computer science SMVITM, Bantakal - Udupi 2019 6.5

PUC SVH Innanje, Udupi 2015 80

SSLC SNG School, Padubelle-Udupi 2013 75

ADDITIONAL DETAILS

Permanent Address: Mantralaya Nivasa 92 Heroor, Bantakal Udupi, India-574115

Languages Known: English, Kannada, Hindi

DOB: 23/04/1998

Gender: Female

Marital status: Single

DECLARATION

I hereby declare that above information is correct to the best of my knowledge and ability.

Place: Udupi (Karnataka, India)

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