Scrum Master Project Manager

HARRY B HART

*** ********** ***, ********* ** ***64 774-***-**** *************@*****.***

IT PROJECT / BUSINESS OPERATIONS MANAGER

An experienced Business/IT professional with over 25 years of project management, design, development, installation, support, and requirement gathering experience. Strong track record in managing large, complex projects, including replacement of legacy systems with state-of-the-art applications. Proven ability to assess, troubleshoot and redirect problem projects, to bring them in on time, under budget and to customer specifications. Skilled in coaching and teaching Project Management methodologies and tools. Created and delivered Project Management training to a number of different organizations.

Relocated family to TN-chose to not seek employment 2020 to Present

NON-PROFIT EXPERIENCE

Shades of Grace (agency working with the homeless) 2015 to 2020

Volunteer

Provided needed business management acumen.

Provided personal counseling to the clients.

Provided guidance for job search and work skill development.

Liaised with different area service providing non-profits regarding commonality.

Administered the kitchen program providing meals for the area homeless.

AREAS OF BUSINESS EXPERTISE

Project Management ● Enterprise-level Software ● Team Leadership ● SDLC ● Development Frameworks

Vendor Relations ● Budget Management ● Business Consulting ● Project Scheduling ●

Technology Deployment ● Staff Recruiting ● Project Management Training● Microsoft Office Suite

PROFESSIONAL EXPERIENCE

NTT Data, Boston Massachusetts 2011 to 2014

Principle Consultant for Executive Office of Education (EOE)

Key Accomplishments:

Identified and mitigated various obstacles threatening successful deployment of high-profile projects.

Key player in conversion from Waterfall to Agile development framework.

Established PMO activities including:

ouniform status reporting system, assuring that similar information on all projects was presented in a consistent and easy to understand manner.

oInstituted weekly and monthly project reviews and periodic project board audits, resulting in a marked improvement in project performance.

Responsible for Reasonable Order of Magnitude (ROM) budget scoping and resource requirements.

Reconciled project budgets against federal grants.

On-boarded/mentored several project managers, who went on to become valuable resources to the organization.

Representative Major Projects included:

Replacement and restructuring the existing Identity Management System (IDM)

Project involved an expansion and updating of the existing system to allow a much larger user base (from 3,000 to approximately 80,000 users). Involved in vendor selection and managing the actual activities (both in-house and vendor) to replace the existing identity management system. Worked with the vendor to define/deploy a new system that provided Single Sign On (SSO) capabilities utilizing the IBM security Suite of products. Despite many challenges, the project was successfully completed with great customer satisfaction.

Professional Experience, continued

Early ID of Prospective Educators

The state identified a need to track what colleges were providing the most effective educators. Asked by CIO to take on this additional project that was behind schedule and over budget. Identified and rectified main reason for delay. Recast and manage a realistic aggressive schedule to meet the user needs and get the project back on track.

Oracle Exadata installation

This was a multimillion-dollar hardware/software implementation, to support extensive data warehousing initiatives. The new system served as the hardware foundation for future strategic efforts.

SAS Institute, Boston, Massachusetts (Various Positions) 2000 - 2010

Senior Project Manager 2009 to 2010

Supervised and mentored project management colleagues and their teams.

Planned and led all phases of large and strategic projects, including defining scope, timelines, and CSFs.

oPrepared budgets. Evaluated risks. Determined staffing and resource requirements.

Provided time and effort estimates.

Acted as liaison to major client. Acting as relationship manager, delivered client presentations.

Business Operations Director 2007 to 2009

Supported Senior Director of Global Practices in day-to-day operations management of the consulting business.

Enabled accurate measurement of individual and team performance.

Developed methodologies and supporting processes for use by Business Unit VP and Senior Director.

Assumed additional role as Global Program Director for large global customer. Served as company liaison with client’s upper management and had oversight responsibilities for ongoing and proposed engagements.

Consulting Services Business Manager 2000 to 2007

Direct reports included the team of Project Managers and the Technical Development manager.

Facilitated transition of the consulting unit from geographic based to line of business model,

oDirect management of this new national consulting practice specializing in Health and Life Sciences (HLS). Participated in and supported pre- and post-sales activities. Cultivated client relationships. Key member of contract negotiation team. Responsible for profit and loss (P&L) of consulting unit.

KPMG Manager 1998 -2000

Established and monitored Program Management Offices at several client sites.

Provided general business consulting with various financial clients.

Delivered Project Management training. Received customer Service Excellence award for these efforts.

EDUCATION AND CERTIFICATIONS

Master of Business Administration in International Business

Lubin Graduate School of Business, Pace University, New York, New York

Bachelor of Science in Business Management, Pace University, New York, New York

Masters Certificate in Commercial Project Management, George Washington University, Washington, DC

Certified Scrum Master

Certified Project Management Professional (PMP) No longer maintained.

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