Client Specialist Service Manager

Bianca Mackey

908-***-**** *******@*******.***

PROFILE

Excellent interpersonal communication and negotiation skills Experienced professional problem-solving skills

WORK EXPERIENCE

A J Gallagher Insurance Brokers New Jersey/New York Account Service Manager April 2018-Present

· Manage large book of business Property/Casualty-Professional Liability Non-profit, Inland Marine, and international accounts Negotiants with carriers for all renewals, endorsements, increases in coverage and all finance agreements Presents all renewal direct to clients

Train new hires

Increased book of business by 35%-organic growth

USI Affinity Insurance

Client Specialist March 2016-218

. Presented Group Employee Benefits for NY State Bar, American Academy of Pediatrics and NJ CPA Processed all claims documents for long term Disability, Dental/Vision efficiently for underwriting approval Increased retention and organic growth by 26%

State Farm Insurance

Account Manager September 2015-2016

. Explained and wrote lines of business

Processed Certificates of Coverage

Macys New York- 1989-1993

Executive Manager/buyer

. Managed department with 30 employees

Responsible for purchase orders and floor design

VOLUNTEER EXPERIENCE

Domestic Violence Team Bayshore/Monmouth Cty

Advocate -work with local police explaining services to victims Monmouth County Sandy Disaster Recovery

Part of Team of volunteers explaining insurance coverages and applying for Federal Aid SKILLS

Technical:

Languages: Italian Fluent and understand

Licenses: P&C-Life & Health

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