Customer Service Store Manager

Kimberly Sommer

216-***-**** ********@*****.*** Parma, OH 44134

CAREER OBJECTIVE

Assertive professional promotes efficient store operations and improves customer service. Proven track record of successfully driving sales and achieving results. Adept in problem-solving, inventory management, and loss prevention. EXPERIENCE

STORE MANAGER, Brecksville, Ohio

Karen's Hallmark, October 1999-March 2023

• Oversaw day-to-day store operations to foster efficient and profitable operations.

• Developed and executed marketing plans to promote store products and services.

• Established efficient inventory management system to maximize sales and reduce costs.

• Responsible for hiring and firing

• Scheduling and preparing payroll

• Driving great customer service for Myself and staff.

• Maintaining accurate cash drawers

• Creating a welcoming environment for Customers and staff

• Solved problems and resolved conflicts for team members and customers. SALES CONSULTANT, In Home Sales, Parma

Home interior, June 1993-November 1996

STORE MANAGER, Parma, Ohio

Linens & More, May 1987-February 1992

EDUCATION

COMPLETED COURSEWORK TOWARDS 1 YEAR IN BUSINESS, Cleveland, OH Cleveland State

HIGH SCHOOL DIPLOMA, Cleveland, OHIO

John Adams, June 1985

SKILLS

Outstanding Customer Service Following Through With Daily, Weekly And Monthly Paperwork Dealing With Sales Reps, Maintenance Repair People Trouble Shooting Computer Issues Receiving Shipments And Return To Vendors Packages Time Management Project Management Accounting Techniques Order Management Employee Motivation Order Supplies Shift Checklists Microsoft Excel Sales Activities Microsoft Office Staff Management Inventory Management Sales Expertise Staff Training Business Management Principles Merchandising Mentoring

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