Customer Support Professional with over 20 years of experience
Resume:
OTAGRA Y. HARPER
Decatur, GA 30034
WHAT SETS ME APART
Goals driven, attentive listener and up-selling champion who understands top tier service equals repeat business and profits. With over 27 years of experience I am a out of the box thinker that's always eager to learn new techniques.
Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures.
Ability to work well independently and as a contributing team member. I'm a problem solver that readily adapts to change.
Exceptional interpersonal communication skills; capable of resolving customer complaints and timely completion of executive-level reports and presentations.
Commended for tactful handling of sensitive, confidential issues; ability to juggle multiple priorities without compromising quality.
Timely completion of executive-level reports and presentations.
Advanced proficiency using Microsoft Office Suite (Word, Excel, Access), PowerPoint, Outlook, CRM, Quickbooks, GA Gateway, COMPASS and major Social Media platforms.
EXPERIENCE
EXECUTIVE ASSISTANT
EVENTS BOUTIQUE ATLANTA
2011 - 2013
(Lithonia, GA)
• Administrative duties included answering calls and emails, accounts payable/receivable, managed office calendars.
• A master at up-selling event packages and à la carte services.
• Quickly investigated and resolved account discrepancies by obtaining sales receipts, invoices and with Quickbooks research.
• Received, sorted and distributed mail, deliveries and shipped packages, ordered and maintained office supplies.
• Acquired new vendors to stay current with trends and new brands, uploaded pictures of prior events and kept all Social Media sites current.
ELIGIBILITY SPECIALIST Georgia Department of Community Health -
State Health Benefits Plan
2010 - 2011
(Atlanta, GA)
• I courteously assisted over 80 Georgia State employees with a variety of benefit related issues while maintaining a 97% client satisfaction rate.
• Effectively toggled between two computer monitors to assist members with enrollment, billing, claims and technical issues.
• Well versed in Blue Cross/Blue Shield, Cigna, GA Medicaid(including PeachCare)and Medicare Parts A & B insurances. Addressed and entered account changes, payments and delinquent account information.
• Supervised on as needed basis nine employees which included organizing employee work schedules and issuance of work assignments.
OPERATIONS CLERK/TEAM LEADER
Bank of America 2009-2010
(Atlanta, GA)
• Used three monitor screens to review and process
domestic, international and commercial checks by OPEX computer according to the customer’s instructions.
• Responsible for internal operational functions and ensured they met bank standards for the assigned area's internal business partners and/or external customers.
MAIL CLERK
United States Postal Service
1998-2009
(Atlanta, GA)
• Calculated and input bank deposit amounts received from area stations and branches using a U.S. Postal Service software.
• Extensive data entry used to enter deposit information and dispatch reports.
• Dispatched deposits and all accompanying documents via armored car courier to Bank of America while under strict dispatch timeframes.
• Accepted payments for USPS shipping supplies, money orders and P.O. Boxes.
• Collected and weighed parcels and placed them in appropriate bins to be distributed.
• Ensured office was adequately stocked with mail revenue supplies and common office supplies.
EDUCATION
Cross Keys High School
Atlanta, GA
June, 1993
HIPPA Certified 2012-2013
REFERENCES
Ms. Brenda Holmes, Supervisor U.S. Postal Service
3900 Crown Rd. SE
Atlanta, GA 30354
Mrs. Ann Clark, Supervisor
U.S. Postal Service
3900 Crown Rd. SE
Atlanta, GA 30354
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