Care Specialist Customer

Tammy Dunn

**** * ****** **, ******, IN ***** 765-***-**** Email: *****.****@*****.***

Objective

• To secure a stable position providing professional service. Skills and Abilities

• Proficient with Microsoft Office tools (Outlook, Excel, PowerPoint, Publisher)

• Knowledgeable with Applications with such as Citrix, Salesforce, Artiva

• Experience in handling confidential, sensitive information and documents.

• Ability to work in a fast paced and dynamic environment as well as impeccable organizational skills.

• Strong written, verbal communication skills with the ability to communicate complex information.

• Well organized with ability to set and execute on priorities.

• Demonstrates ability to maintain professional conduct in a business environment.

• Self- starter who consistently exhibits a positive attitude. Professional Experience

AUGUST 2016 TO PRESENT CUSTOMER CARE SPECIALIST, NAVIENT, MUNCIE, IN

• Provided quality customer care service and account resolution to customers, endorsers via incoming or outgoing phone calls.

• Answer inquiries from customers, reduce delinquency, secure payments, and counsel customers on available repayment options.

• Assisted with the implementation of new computers and software for the processing department bringing efficiency up over 90% for specialists.

• Research all client loan discrepancies, and act accordingly and consistently attaining 95% customer satisfaction.

AUGUST 2016 TO MARCH 2018 OUTREACH COUNSELOR, NAVIENT, MUNCIE, IN

• Identify responsible parties by telephone, and inform them of their status of delinquent federal student loan. Educate borrowers about their payment obligations, and possible solutions to cure delinquency. Serve as a liaison between servicers to assist borrowers in delinquency. Comply with federal laws, regulations, company policies, and procedures when working with borrowers. Document correspondence with borrowers. Provide exceptional customer service. JANUARY 1996 TO JUNE 2016 OWNER/DIRECTOR, OUR CHILDREN HOME DAY CARE, HARTFORD CITY, IN

• Fostered communication between teachers and parents in order to provide the highest quality early childhood development.

• Obtaining all required licenses, certifications. and keeping them current as required.

• Child care provider/business owner with over 20+ years of experience.

• Maintained 100% compliant with state inspections. 2

• Made policy decisions in conjunction with daycare board.

• Handled all administrative duties, operational, as well as financial for the facility.

• Maintained all record keeping.

Education

High School Diploma, Adams Central High School, Monroe, IN Continuing Education Courses: Business Administration IVY Tech Community College

Early Childhood Education

IVY Tech Community College

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