Customer Service
Resume:
Dionne Clark
Akron, Ohio 44313
**********@***.***
To secure a challenging enjoyable position that will allow me to utilize and enhance my skills, to ensure quality service to external as well internal customers.
Work Experience
Scheduling Coordinator
Akron Children's Hospital - Akron, OH
August 2021 to May 2022
Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment/encounter and claim.
Accounts Receivable Specialist
Med3000 Mckesson - White Sulphur Springs, WV
October 2017 to February 2019
Processed insurance carrier remittances. Communicating with carriers, clients and patients regarding account balances. Prepared billing statements.
BSA Analyst
SonaBank - Clifton Forge, VA
April 2014 to September 2017
Responsibilities Assist with directing, controlling and administering the daily operation activities of the bank. Review daily reports, Official check logs and reports for all the branches. Inputting information into computers programs. Review accounts for suspicious activity and work with the branch personnel to obtain new account information. Maintain required Logs
Customer Service Rep I (Call Center)
BB&T Bank
December 2011 to March 2014
Provides the Perfect Client Experience by telephone to internal and external clients accurately, timely, professionally, and courteously. Assist in the resolution and tracking of complaints, logged accurately in system. Assess clients needs and suggest alternative products and services. Provide support for Online Banking, Small Business, Treasury Management clients.
Phone Banker (Call Center)
Wells Fargo
December 2008 to April 2011
1: Wells Fargo Bank: Answer customers inquiries, resolves, promotes and sell products and services. Respond to routine to complex inquiries and complaints. Maintained demographic information, researched and responded to requested information using multiple office programs. Personal Service Representative II: Wachovia Bank Mortgage: Provided customer support for customers inquiring about their mortgage loans. Provided correspondence by phone or letter, providing information for Escrow Taxes, Billing, Payments, Assumption procedures and Loan Modifications.
Surgical Technician
Alleghany Regional Hospital
February 2006 to April 2007
Functioned as a member of the sterile team, creating, and maintaining a sterile field, supplying surgeon with needed instruments and supplies during surgery. Assisted in transportation and nursing care of surgical patients and provided front desk clerical support when needed. Assisted in General, Ear, Nose, Throat, Ophthalmic, Laparoscopic surgeries. Also assisted in EGD and Colon scope procedures.
Customer Service Representative (Call Center)
United Health Group
July 2005 to February 2006
As a Licensed Health Agent, accepted inbound calls from customers enrolling in the Medicare Part D Prescription Drug Plan. Maintained customers files and answered all customers inquires about the program and the drug formulary lists.
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