Care Representative Customer Service
Resume:
M I C H A E L
W A G G O N E R
**************@*****.***
Colonial Heights, VA 23834
PROFESSIONAL SUMMARY
Compassionate Caregiver with expertise in comforting and supporting senior citizens in residential settings. Empathetic to the needs of residents, responding respectfully. Skilled in memory care and in methods of communication for people suffering from dementia or requiring cognitive support.
Dedicated person focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Hardworking and reliable person focused on going above and beyond to support team and serve customers. Trained in many fields and offering top-notch abilities. Motivated to continue to learn and grow as professional.
SKILLS
Microsoft office Customer Service
Billing and Coding Medical Terminology and Physiology EXPERIENCE
Private Care Provider, Mark Mickett, Jul 2019 Current, Colonial Heights, VA Maintained case notes to document resident progress and condition. Recorded patient vital signs and reported significant changes. Evaluated patient prescriptions and administered appropriate medications. Helped patients perform budgeting tasks and pay bills. Prepared and picked up meals for patients to nutritional needs. Cultivated social interaction through reading, games and community activities. Ran errands with clients and provided transportation to medical appointments. Front Office Manager, Dr. Michael Pistole MD, Feb 2015 Apr 2019, Washington, DC Assisted staff during peak business times to meet administrative and operational demands.
Trained new hires in company policies, work processes and job-specific tasks. Collected financial information used for business budgeting and operational planning.
Arranged schedules and assignments for administrative team to handle workload demands.
Customer Care Representative, Temp agency, Jun 2010 Jan 2014, Washington, DC Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty. Followed scripts to maintain good call control.
MW
Jun 2014
Remained calm, composed and polite to deescalate aggressive customer behavior. Engaged with customers to understand needs, resolve issues, and answer product questions.
Store Owner, Self, Jan 1995 Jan 2009, MA
Met with prospective clients to present company offerings, discuss products and showcase service solutions.
Oversaw employee scheduling to verify proper coverage for all shifts. Liaised with vendors to negotiate favorable pricing and support continuous inventory replenishment.
Achieved forecasted revenue goals and managed budget to reduce overages and expenditures.
EDUCATION
Diploma, Medical Office/Billing and Coding
Career Technical Institute Washington, DC
Health Care Administraction
University of Phoenix Ma
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