Data Entry Records Specialist

*** * ***** *****, **** HILL, MD • • • • • •

(C) 202-***-**** • E-MAIL *******************@*****.***

JOREGETTE CUNNINGHAM

PROFESSIONAL EXPERIENCE

**/** – 04/2020 – Key W Corporation Hanover, MD Business System Analyst, Task Lead / Enterprise Architecture

Supported the Office of Chief Information Officer (OCIO) to assist the CIO in defining the project scope and objectives. Primarily responsible for working with management, staff, and department teams to help articulate business needs, develop processes for efficient data collection, develop appropriate data displays and outcome measures. Also, leads process improvement efforts.

Led a team of Senior Enterprise Architects, Network Engineers, Testing Engineers, Administrators and Technical Writers to develop DoDAF Viewpoints to assist stakeholders with outlining their Systems, Services, Capabilities, Operational, Standards and Data and Information.

Facilitated working groups to develop the Enterprise Cloud Service Management, Enterprise Cloud Broker Operating Model, and Enterprise Cloud Architecture Roadmap

Worked with the Authorizing Official to develop the RMF BPMN for On-Premises and Off-Premises according to NIST SP 800-37r2 and FedRAMP, to assist the ISSOs, ISSEs and ISSMs with getting their systems approved for the Cloud or Data Center.

Managed the development of policies and procedures using NIST, FEDRAMP and DoDAF. Developed policies and procedures for checking code in and out the CM Tool via the CM Plan. Created and revised complex technical documentation to include product descriptions, detailed functional descriptions, operating procedures, maintenance and repair.

Through the Enterprise Architecture Committee (EAC), facilitated Working Groups with SMEs to socialize architectures, polices, standards and process models for approval, to ensure compliance and streamline the process of identifying risk, while delivering and managing policy lifecycle. Socialized the Enterprise Risk Management Framework BPMN to the EAC for approval to assist the ISSEs, ISSOs and ISSMs with getting their systems approved by the AO for On-Premises and Off- Premises

Used JIRA to created tasks and assign to various team members to track all tasks performed. Applied various strategies for efficient team building, i.e., training, oral and written communications; address complaints and resolved problems

Followed the Technology Business Management (TBM) process to collect and align investment and acquisition data to ensure requirements are met according to OMB annual guidelines for annual reporting to eCPIC

Assisted with the development of the Enterprise Governance Model using the Enterprise Governance Framework, to establish the responsibilities and practices established by the EAC and Executive Management.

Assessed systems, applications and processes to eliminated redundancies to enable organizations insight into legacy systems and applications to improve the enterprise infrastructure.

Assisted in the development of the Enterprise Target Architecture to evaluate the people, processes, applications, systems and business goals. This allowed the Executive Management to see an overview to evaluate the enterprise landscape and baseline to assess the architecture and define the target architecture.

Designed the brochure for the Enterprise Architecture Office (EAO)

Updated the office SharePoint out facing intranet site and team site

Also, serves as the system administrator for the tool In2itive Cloud. Installs and update patches, back up the server and track logs

Assisted with the creation of various executive briefings: (EA101, EAO Executive overview, and Target Enterprise Architecture)

05/17 – 05/18 – Ingersol Consulting, Inc. Washington, DC Sr. Technical Writer Communications and Outreach

Supported the Office of Chief Information Officer (OCIO) to assist the CIO in defining the project scope and objectives. Primarily responsible for Communication and Outreach for the Enterprise Architecture Office (EAO). Responsible for writing, documenting, coordinating and maintaining all documentation in accordance with EA Practices.

Developed communications and maintain the SharePoint website.

Developed and maintain the centralized Enterprise Architectures (EA) unstructured document repository and website

Developed briefing materials to include illustration to technical and executive audience on specific topics as required using Adobe Illustrator and Photoshop

Supported cross-branch outreach to promote EA awareness

Participated in Integrated Project Teams (ITP) representing EA

Developed and maintain EA related documents, artifacts, upon request and upload to the Enterprise Architecture Office (EAO) team site.

Transcribed clear and concise meeting notes and maintain said documents on the EAO website.

Prepared of articles/briefings slides for internal or external distribution to the Agency

Developed and maintain communications and marketing plans

Created templates for e-mails, presentations, briefings, etc.

Developed executive speeches and presentations

Reviewed and proofread EA documents produced by EAO team members

Collaborated with other architects to produce strategy documents that are suitable to different types of audiences.

08/10 – 01/17 - Base2 Engineering, LLC Columbia, Maryland Technical Writer

Primarily responsible for writing, documenting, coordinating and maintaining all documentation in accordance with the customer requirements.

Interacted with team to gather, define and document requirements

Checked parts in and out of the configuration management system for Engineers

Established, documented and developed System Technical Manuals (STMs) for various projects

Create and edit various documents using Microsoft Word, Excel, Visio, PowerPoint and Adobe Acrobat in SharePoint. i.e. STMs, Test Plans, Wiring Diagram, Repots, RF Documents and Photographs

Documented and photographed various stages of the project using a Canon 7D camera

Recreated handwritten drawings and wiring board layout and routing designs using Microsoft Visio

Assign statuses to documents in SharePoint such as: In Process, Review Waiting for Approval and Approved.

Researched and analyzed requirements to determine the most effective process to satisfy the customer needs.

Assisted other Technical Writers with the development, tracking and maintenance of documents in SharePoint

Worked alongside Electrical, Mechanical, Test, Radio Frequency (RF), Software Engineers to document every aspect of each project

Created new task list to assign, schedule and prioritize each new project in SharePoint

Maintained configuration management system and website technical documentation to assist with maintaining inventory for all parts and equipment

Coordinated the collection of necessary technology components and track how they are integrated into a coherent design

Scheduled meetings and events using outlook and SharePoint. i.e. kickoff meetings, review board meetings, weekly status meetings and after action review (AAR) meetings.

Assisted in the proposal effort by collecting and verifying that all subcontractors qualified for the position that was required.

08/09 – 08/10 Northrop Grumman TS Columbia, Maryland Technical Writer/Configuration Management

Primarily responsible for writing, coordinating and maintaining accountability for IT requirements.

Developed policies and procedures for checking code in and out the CM Tool via the Configuration Management Plan (CM Plan)

Created and revised complex technical documentation to include product descriptions, detailed functional descriptions, operating procedures, maintenance and repair

Edited material for structure, accuracy, organizational consistency, and appropriateness of content. Recommend changes in scope, format and content, restructure, and rewrite, as required.

Ensured the management of code deployment to test production environments and ensures environments are configured properly.

Managed and control source code repository

Monitored internal and external technology trends and makes recommendations for operating improvements

Researched, documented, and presented proposals on hardware, software, tools, policies, processes, and training materials to management and user community.

Documented and implemented processes, created metrics and reports for all software configuration activities in the organization.

Prepared and tracked documentation. i.e. CM Plan, PMP, Test Plans etc.

Tracked and audited source codes, builds, change management and design releases

Maintained accountability for software and hardware products, warranties and licensing

Worked closely with Technical, Engineering and Management Staff.

Provided development and Integration for clients to include requirements, design, custom development, testing and deployment

Maintained a strong focus on structuring, managing, and implementing technical solutions, process optimization and business operation.

12/07 – 08/09 Chugach Government Services, Inc. Columbia, Maryland Document Control Lead

Primarily responsible for supervising the Document Control Center (DCC) personnel.

Planed, coordinated and directed Document Control Specialist in daily activities. Coordinated with other departments to ensure proper identification of classification, protection, restriction, frequency and retention of documents and records

Supervised and directed work schedules for all Document Control Center personnel

Established a Records Management Schedule to ensure accurate Record Life Cycle periods were adhered to

Prepared Performance Evaluations for DCC personnel

Implemented an Internal Audit program to ensure that policies and procedures are being adhered to

Wrote Statement of Work (SOW), Request for Interpretation (RFI), Request for Quotes(RFQ) and Request for Proposals (RFP) for new database software for the DCC

Developed companywide procedure for new projects that included screenshots to ensure consistency

Created Brochures for various departments to promote their products and services

Prepared weekly status, project summary, assessment of deliverables and statistical reports using flowcharts, graphs, tables etc…

Tracked project process using Microsoft Project

Provided on-the-job training to current and newly assigned staff to promote operational efficiency

Wrote standard operation procedures to ensure processes and responsibilities were identified and implemented changes and process improvement

Maintained the Document Management Folder, a distribution system for easy accessibility for approved electronic version of Performance Work statement (PWS), procedures, forms, safety plans, Material Safety Data Sheets (MSDS), guidelines, policies and job descriptions at various locations

Implemented 100% quality control program to ensure accuracy and the integrity of the data is maintained.

2/03 – 12/07 ASRC Aerospace, Inc. Greenbelt, Maryland

IUR Coordinator/ Data Quality Assurance Specialist

Working under contract at the U.S. Environmental Protection Agency’s (USEPA’s) Toxic Substance Control Office (TSCA) Confidential Business Information Center (CBIC). Primarily responsible for processing of Low Volume Exemptions (LVE) and TSCA’s Inventory Update Rule (IUR).

Coordinated time sensitive projects

Identified potentially privileged and classified documents

Applied various strategies for efficient team-building,i.e. training, oral and written communications; address complaints and resolved problems

Assisted in the development of new media for the Federal Register

Entered chemical data for LVE’s and IUR’s

Coordinated shipping and receiving of documents From Federal Records Center (FRC).

Prepared daily queries and production reports

Assisted customers with request for document review

Audited the document collection to ensure compliance to procedure guidelines

1/99 – 01/03 Labat-Anderson, Inc. McLean, Virginia

Records Specialist / IUR Coordinator

Worked under contract at USEPA in the TSCA CBIC. Primarily responsible for the management of IUR’s. This included the receipt, processing, training and maintenance of approximately 3000 documents. Wrote Standard Operating Procedures (SOP) for processing and maintaining IUR submissions

Trained File Clerks to process submissions using ACCESS and Oracle

Provided quality controlled (QC) of data entry

Prepared weekly narrative and statistical reports

Generated acknowledgment letters

Setup case files for maintaining submissions

Performed annual audits to document collection to ensure compliance to procedure guidelines

Assisted Customers with request for document review

Retired documents to Federal Records Center while adhering to the FRC scheduling and disposition process

1/97 – 12/98 IKON Digital Litigation Services Roslyn, Virginia

Litigation Support Supervisor/Trainer

Primarily responsible for the supervision of approximately 30 project leaders and document analysts who were responsible for coding/scanning legal and official documents for input onto reference CD_ROM using FilePro and CONCORDANCE, file management programs.

Trained all new employees to document code and adhere to coding regulations described in coding manuals for various projects and normal operating procedures such as timesheet, dress code and various shift options.

Initiated client interaction to facilitate coding manual changes to ensure that the integrity of the data population was maintained

Monitored workflow on daily basis and adjusted assignments as necessary

Worked with management team to implement strategies for better work procedures

Quality Control (QC) of documents to ensures accuracy and attention to detail was met and errors kept to a minimum

Participated in the preparation of probationary and annual performance reviews

Addressed complaints and resolved problems

Drafted Standard Operating Procedures

3/95 – 12/96 CACI Arlington, Virginia

Document Analyst

Primarily responsible for the complete processing of document collections including coding incoming submissions, digitally scanning documents, and file/document retrieval into Automated Document Image Indexing System (ADIIS) database.

Identified potentially privileged and classified documents

Adhered to coding regulations described in coding manuals

Quality Control (QC), Quality Assurance (QA)

EDUCATION

2002 – 2005 Strayer University Prince George’s Campus

Business Administration (no diploma)

Certified Technology Business Management Executive (CTBME)

SKILLS

Microsoft Office, Word, Excel, Access, Project, PowerPoint, Visio and SharePoint, Adobe Photoshop, Adobe Illustrator, Oracle, Oracle Discoverer, Concordance, JIRA

REFERENCES

Available Upon Request

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