Service Representative Customer

MOLLY DIERS

***** ********* ****. ***** **** Beach, Florida 33411

************@*****.*** 561-***-****

History of being an effective team member with full understanding of the underwriting processes and team needs. Goal oriented with a pleasant personality. Will meet or exceed monthly quotas and capable of maximizing awareness. Successful in answering customer questions, entering data into computer programs, familiar with ordering supporting reports, completing required documents, and preparing marketing materials. Ready to offer 14 years of experience to a challenging position with room for advancement.

SKILLS

Microsoft suite, Payroll, Presentation Promotions, Scheduling telephone and underwriting. Sales Force, Debt Pay Pro, Leadtrac, Volicfy and Dealertrac

EXPERIENCE

February 2022-current

Mike Maroone Chevrolet Advisor

Write estimates for automotive repairs and service both in person and on the phone.

Oversee repairs from start to finish to ensure a timely repair.

Promote factory required and recommended service to customers.

Work with over 15 Extended Warranty companies to get the customers repairs covered and approved.

January 2021 – February 2022---Job ended

CUSTOMER SERVICE REPRESENTATIVE, ROBERT HALF, ROMOTLEY – STATE OF MICHIGAN

Answered incoming calls from claimants for the state of Michigan Unemployment agency

Provided the status of pandemic and unemployment claims.

Advised claimants on actions needed to complete a claim review process.

Walked claimants through the process on how to file a protest or appeal when claimants do not agree with their monetary determinations.

Field unemployment claims for claimants.

Reviewed letters sent to claimants with the claimants.

June 2017 – Jan 2021

STUDENT LOAN SUPERVISOR, REDUCE STUDENT LOAN PAYMENTS

Work from home-regulated sales teams of obtained documents, certifications, and approvals from local, state, and federal agencies. Worked directly with client services to achieve appropriate program placement. Implemented marketing strategies which resulted in a growth of customer base.

January 2014 - 2017

SENIOR LOAN ADVISOR, SIMPLE STUDENT LOAN SOLUTIONS

Submitted loan applications to underwriting for verification and recommendations, conducting 400 cold calls weekly, enlarged our client lists, which lead to 40 consolidated loans a month. Maintained strict confidentiality of bank records and client information.

January 2010 January 2014

SENIOR ADMISSIONS CONSULTANT, SULLIVAN AND COGILIANO TRAINING CENTERS Worked from home providing information to prospective undergraduate and graduate students. Conducted marketing activities including telephone campaigns, coordinated open houses and reception for incoming students and assisted in student job placement.

EDUCATION

DRAKE UNIVERSITY EARLY CHILDHOOD DEVELOPMENT

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