Service Manager Sales

Gregory G. Arnone

OBJECTIVE:

A Dynamic Service Sales Professional with over a decade of profitable management experience. Seeking a rewarding and challenging employment opportunity where I can continue to achieve more experience and apply my academic/acquired skills by contributing to the goals, profit, and efficient operation of the company.

EDUCATION:

The University of Scranton, Scranton, PA (AACSB Accredited)

B.S. Business Administration, May 2007

IT SKILLS:

Proficient with Windows, MS Office, and Numerous Point of Sale Softwares

PROFESSIONAL EXPERIENCE

Parts and Service Director. Wayne County Ford. Honesdale, Pa

( January 2019 – March 2023)

Responsible for dispatching and managing a 23 Person 13 Technician 20 Bay Two Time Presidents Award Winning Service Department.

Added an in house warranty administrator to process warranty claims-taught best and safe practices

Demonstrated executive characteristics such as high integrity, honesty, leadership, trustworthiness, goal oriented, and deadline conscious.

Grew RO Count over 10,000 orders per year with impactful marketing and radio campaigns, customer follow-up, and referrals.

Service Manager. Barber Ford. Exeter Pa. (July 2017 – January 2019)

Broke Service Profit Records in a well established 100 Year old Department.

Implemented new procedures and recruited Master/Transmission Technicians

Service Manager. Wayne County Ford. Honesdale Pa.

( May 2015- July 2017 )

Established strong local and National Fleet accounts for sales and service.

Developed strong customer and aftermarket sales team relationships to drive customer satisfaction, revenue growth, and repeat business.

Certified Service Manager per Ford Motor Company Guidelines.

Quicklane Manager. Wayne County Ford. Honesdale, Pa (May 2013-May 2015)

Opened and managed a six bay Quicklane Tire and Auto Center

Responsible for Sales, Staff Management, Inventory, CSI, Marketing

Consistent National Leader in various Sales commodities

Store Operations Manager. Sandone Car Care Centers. Taylor, Pa (May 2006)

Ran the first new expansion location of a fifty seven year established business at 22 years of age (directly out of college).

Directly involved in the initial startup and success of a State-of-the-Art Automotive Service Center which exceeded fifth year target revenue during the first year and revenues and profitability have continued to increase each year since.

Developed and expanded customer base and retention through surveys, follow up calls and mailers, personal visits to fleets and accounts.

Managed and trained other employees with a team approach in order to accomplish set growth goals.

State Inspection/Emissions/Class 7/Alignment Certified

94 Adams Avenue

Olyphant, PA 18447

Cell: 570-***-****

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