Customer Service Sales Associate
Resume:
Debbie Sentell
Marketing and Customer Service Professional
*************@*****.*** - 615-***-****
Work Experience
CSR Inside Sales
Merchants Metals
June 2018 to present
Handle accounts of Construction Contractors and sales . Primarily deal with business owners and all aspects of inside sales.
Office Manager
● Airtite Contracting
June 2011 to present
Handle all office management duties, customer relations, and related responsibilities
for all office and field reps support.
Home Health
●Self-employed
June 2011 to present
Work with individual families doing home health care
Physical Therapy, medical assistance
Collector and Skip Tracer
●Windham Professionals - Hendersonville, TN
January 2011 to January 2012
Handled collections and research and skip tracing of Government Student loans.
Sales, Cashier, Customer Service
●Kohl’s Dept. Store - Hendersonville, TN
October 2010 to July 2011
Worked Part time for extra money for Christmas. Sales associate, mainly ran register at front of store and worked in Customer Service.
Office Manager
●Jacky and Billy’s Barbecue Junction - Gallatin, TN
January 2006 to January 2011
Handled all office management and accounting for the restaurant and handled ordering of supplies and inventory for restaurant. I handled payroll issues also and all accounting for the restaurant.
Jack Wright 615-***-****
Utilities Billing
●Millersville City Hall - Millersville, TN
January 2008 to July 2009
Utilities Billing
Handled all utility billing concerns and problems and dealings with the public about utilities.
Responsibilities included: Handle all aspects of production for utilities statements, adjustments, credits, and payment posting
Provide customer service for billing issues, customer concerns, and complaints
Process accounts receivable requests for utilities accounts
Liaison between Millersville City Hall and utilities accounts that were turned over to collections
Produce and mail monthly statements for three zones
Prepare reports for auditors and accounting
Perform all necessary accounting functions for utilities division
Deborah was my direct supervisor 615-***-****.
Customer Service
●Eurobronz Salon - Hendersonville, TN
January 2007 to December 2007
Responsibilities included: Execute daily store operations
Manage customer accounts and sales
Perform inventory management including purchase orders for office supplies
Create promotion ideas to increase sales
Provide customer service and schedule appointments
Maintain salon account information using Microsoft Windows and spreadsheets
Buyer/Purchasing Agent
●Western Plastics - Portland, TN
1995 to 1998
Responsibilities included: Maintain and track inventory of factory raw materials, chemicals and components necessary for factory operations
Research and determine cost effective vendors for future production
Negotiate pricing and contracts for purchase transactions
Create and submit presentations to company officers and engineers
Generate purchase orders for all company transactions
Dale Eakes in Portland Tennessee was my manager 615-***-****
Accounts Receivable Manager
●McClure’s Stores Inc. - Brentwood, TN
1992 to 1995
Responsibilities included: Hands-on management of accounts receivable/customer service department for retail establishment
Management, interviewing, staffing, training, and daily supervision of personnel
Maintain credit card accounts. Analyze customer applications and credit reports, open and close accounts and establish credit limits and guidelines for customers
Input, update and manage computer files, manual files and authorization files
Research customer service inquiries on active, inactive and bad debt accounts
Report lost and stolen accounts and contact store security personnel
Negotiate communications between credit departments and bank, credit bureau, attorney, consumer counseling services, bankruptcy court, and probate court
Process payments and make refund adjustments on customer statements
Create customer service and collection letters
Report monthly updates on department productivity, bad debt, and status on promotional accounts to chief financial officer
Collect active, inactive, bad debt accounts and returned checks through phone calls, letters, skip-tracing, payment arrangements and follow-up
Lisa Wachter (currently payroll manager for Dollar General Corporation) was my supervisor
User Support Manager and Internal Auditor
●Ingram & Associates, Inc. - Brentwood, TN
1990 to 1992
Responsibilities included: Providing assistance to the MIS Director, researching problems and recommending system modifications
Coordinating communication and customer satisfaction between regional offices and the centrally located computer center
Maintenance of critical components of the data base including client master, collector maser, letter master and account master
Maintenance of number of accounts per collector
Training Development / Special Projects Manager
Reviewed industry literature, State and Federal Laws and researched competitors methods in order to develop a comprehensive collection training program
Made recommendations to adopt a standardized collection system for all branches
Communicated the new standardized process to all of the branches and conducted training with management and new hires when necessary
Researched cost saving methods to supplement directory assistance and skip tracing in order to develop recommendations for most cost effective approach
Assisted General Manager in preparation of presentations and reports
Established a system for monitoring and reporting information for audits and utilized system to view individual collectors, branches or other groups over a specific time period
Implementation of a specialized third party billing department (Central Evaluation Unit)
Interview, hire, train, and manage personnel, gather and distribute information from clients pertinent in billing hospitals
Collection of bad debt accounts as well as billing of insurance or workman's compensation claims
Concluded pending case settlements with attorneys
Assistant to Director of Affiliate Relations
●Country Music Television - Nashville, TN
1989 to 1990
Responsible for the communication with maintenance of current and prospective affiliates
Perform research and preparation necessary for company road shows
Updated and distributed promotional literature
Execute various marketing and office related activities
Education
Bachelor of Science in Marketing
Tennessee Technological University - Cookeville, TN
1989
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