Debbie Sentell

Marketing and Customer Service Professional

adw5gw@r.postjobfree.com - 615-***-****

Work Experience

CSR Inside Sales

Merchants Metals

June 2018 to present

Handle accounts of Construction Contractors and sales . Primarily deal with business owners and all aspects of inside sales.

Office Manager

● Airtite Contracting

June 2011 to present

Handle all office management duties, customer relations, and related responsibilities

for all office and field reps support.

Home Health

●Self-employed

June 2011 to present

Work with individual families doing home health care

Physical Therapy, medical assistance

Collector and Skip Tracer

●Windham Professionals - Hendersonville, TN

January 2011 to January 2012

Handled collections and research and skip tracing of Government Student loans.

Sales, Cashier, Customer Service

●Kohl’s Dept. Store - Hendersonville, TN

October 2010 to July 2011

Worked Part time for extra money for Christmas. Sales associate, mainly ran register at front of store and worked in Customer Service.

Office Manager

●Jacky and Billy’s Barbecue Junction - Gallatin, TN

January 2006 to January 2011

Handled all office management and accounting for the restaurant and handled ordering of supplies and inventory for restaurant. I handled payroll issues also and all accounting for the restaurant.

Jack Wright 615-***-****

Utilities Billing

●Millersville City Hall - Millersville, TN

January 2008 to July 2009

Utilities Billing

Handled all utility billing concerns and problems and dealings with the public about utilities.

Responsibilities included: Handle all aspects of production for utilities statements, adjustments, credits, and payment posting

Provide customer service for billing issues, customer concerns, and complaints

Process accounts receivable requests for utilities accounts

Liaison between Millersville City Hall and utilities accounts that were turned over to collections

Produce and mail monthly statements for three zones

Prepare reports for auditors and accounting

Perform all necessary accounting functions for utilities division

Deborah was my direct supervisor 615-***-****.

Customer Service

●Eurobronz Salon - Hendersonville, TN

January 2007 to December 2007

Responsibilities included: Execute daily store operations

Manage customer accounts and sales

Perform inventory management including purchase orders for office supplies

Create promotion ideas to increase sales

Provide customer service and schedule appointments

Maintain salon account information using Microsoft Windows and spreadsheets

Buyer/Purchasing Agent

●Western Plastics - Portland, TN

1995 to 1998

Responsibilities included: Maintain and track inventory of factory raw materials, chemicals and components necessary for factory operations

Research and determine cost effective vendors for future production

Negotiate pricing and contracts for purchase transactions

Create and submit presentations to company officers and engineers

Generate purchase orders for all company transactions

Dale Eakes in Portland Tennessee was my manager 615-***-****

Accounts Receivable Manager

●McClure’s Stores Inc. - Brentwood, TN

1992 to 1995

Responsibilities included: Hands-on management of accounts receivable/customer service department for retail establishment

Management, interviewing, staffing, training, and daily supervision of personnel

Maintain credit card accounts. Analyze customer applications and credit reports, open and close accounts and establish credit limits and guidelines for customers

Input, update and manage computer files, manual files and authorization files

Research customer service inquiries on active, inactive and bad debt accounts

Report lost and stolen accounts and contact store security personnel

Negotiate communications between credit departments and bank, credit bureau, attorney, consumer counseling services, bankruptcy court, and probate court

Process payments and make refund adjustments on customer statements

Create customer service and collection letters

Report monthly updates on department productivity, bad debt, and status on promotional accounts to chief financial officer

Collect active, inactive, bad debt accounts and returned checks through phone calls, letters, skip-tracing, payment arrangements and follow-up

Lisa Wachter (currently payroll manager for Dollar General Corporation) was my supervisor

615-***-****.

User Support Manager and Internal Auditor

●Ingram & Associates, Inc. - Brentwood, TN

1990 to 1992

Responsibilities included: Providing assistance to the MIS Director, researching problems and recommending system modifications

Coordinating communication and customer satisfaction between regional offices and the centrally located computer center

Maintenance of critical components of the data base including client master, collector maser, letter master and account master

Maintenance of number of accounts per collector

Training Development / Special Projects Manager

Reviewed industry literature, State and Federal Laws and researched competitors methods in order to develop a comprehensive collection training program

Made recommendations to adopt a standardized collection system for all branches

Communicated the new standardized process to all of the branches and conducted training with management and new hires when necessary

Researched cost saving methods to supplement directory assistance and skip tracing in order to develop recommendations for most cost effective approach

Assisted General Manager in preparation of presentations and reports

Established a system for monitoring and reporting information for audits and utilized system to view individual collectors, branches or other groups over a specific time period

Implementation of a specialized third party billing department (Central Evaluation Unit)

Interview, hire, train, and manage personnel, gather and distribute information from clients pertinent in billing hospitals

Collection of bad debt accounts as well as billing of insurance or workman's compensation claims

Concluded pending case settlements with attorneys

Assistant to Director of Affiliate Relations

●Country Music Television - Nashville, TN

1989 to 1990

Responsible for the communication with maintenance of current and prospective affiliates

Perform research and preparation necessary for company road shows

Updated and distributed promotional literature

Execute various marketing and office related activities

Education

Bachelor of Science in Marketing

Tennessee Technological University - Cookeville, TN

1989

Contact this candidate