Customer Service

Sarah Taylor

**************@*****.*** • ** S Lincoln Ave, Fond Du Lac, WI 54935• 920-***-****

Education

Marian University

In Progress Bachelor’s Degree, Forensic Science

Edgewood College

Graduated May 2015 Bachelor of Science, Criminal Justice Experience

SSM Health- St. Agnes Hospital Inpatient Pharmacy 430 E Division St, Fond Du Lac, WI 54935

Pharmacy Technician March 2023-Present

Prepares medications for pharmacist verification prior to refill in automated dispensing machines. Packs and labels medication orders requested from units, includes unit dose packaging products as indicated. Delivers medications to automated dispensing machines and uses expiration tracking feature. Monitors the automated dispensing cabinets notifications. Alerts pharmacist if unable to resolve notifications. Delivers patient medication doses to the proper unit area(s) and returns unused or discontinued doses to the pharmacy. Retrieves discharged patient medications from storage areas on nursing units to reduce the opportunity for wrong-patient related safety concerns. Assures supplies are safe by conducting monthly inspections of all areas where drugs are stored (in Pharmacy and other departments) replacing outdated or unusable medications. Assures medications are available for patients by assisting in inventory control including ordering, checking in orders, stocking shelves, updating the computerized inventory system, rotating stock, processing recalls and conducting quarterly inspections of all areas where drugs are stored in the pharmacy for outdated and unusable medications and quarantining them in a separate are from useable stock. Follows all procedures for documenting and dispensing controlled substances. Handles controlled substances in a manner that ensures accountability and security

Wisconsin Resource Center 1505 North Drive, Winnebago, WI 54985 Psychiatric Care Technician September 2022-Present Maintain safety and security of the institution, perform security-related tasks in the institution, direct and monitor inmate behavior, counsel inmates, conduct personal searches and transport Sarah Taylor

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inmates to/from other institutions, medical facilities, and county jails, and help maintain a treatment-oriented environment

Wisconsin Resource Center 1505 North Drive, Winnebago, WI 54985 Correctional Officer March 2021-September 2022

Maintain safety and security of the institution, perform security-related tasks in the institution, direct and monitor inmate behavior, counsel inmates, conduct personal searches and transport inmates to/from other institutions, medical facilities, and county jails, help maintain a treatment-oriented environment, and provide aid to the Psychiatric Care Technicians on the various units

Probation and Parole 940 Maritime Drive, Suite 1, Manitowoc, WI 54220 Probation and Parole Agent January 2020-March 2021 Enforce departmental rules, Wisconsin Statutes and conditions of probation and parole to protect the public and to provide services to rehabilitate offenders. Conduct investigations for violations to supervision terms; develop, implement, and monitor offender case plans; conduct home visits; issue apprehension requests; locate, detain, and transport offenders who have violated conditions of supervision; conduct searches and seize contraband; collect urine samples for drug assessment; provide counseling; prepare written reports and maintain records. Provide surveillance of offenders through frequent contacts and electronic monitoring. Wisconsin Resource Center 1505 North Drive, Winnebago, WI 54985 Correctional Officer October 2018-January 2020

Maintain safety and security of the institution, perform security-related tasks in the institution, direct and monitor inmate behavior, counsel inmates, conduct personal searches and transport inmates to/from other institutions, medical facilities, and county jails, help maintain a treatment-oriented environment, and provide aid to the Psychiatric Care Technicians on the various units

Oshkosh Correctional Institution 1730 W Snell Road, Oshkosh, Wisconsin 54901 Correctional Officer January 2017-October 2018

Maintain safety and security of the institution, monitor inmate movement and activities, promote a positive environment for change in behavior and help maintain a controlled environment for staff and inmates

Genesis Behavioral Services 304 Otter Ave, Oshkosh, Wisconsin 54902 Resident Assistant/House Manager February 2016 – January 2017 Make sure clients are safe, order food for the clients, make sure we have all the supplies the staff and clients need, facilitate the Restorative Justice group, collect urine samples for urinalysis, Sarah Taylor

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communicate client progress with appropriate probation/parole agent, follow the rules of the house, monitor medication administration, and help maintain a therapeutic environment. Target/Starbucks 1900 South Koeller Street, Oshkosh, Wisconsin 54902 Cashier/Barista April 2016 – August 2016

Take coffee orders, make coffee drinks, ring up customer’s merchandise, help customers with questions they may have

Winnebago Mental Health 1300 South Drive, Winnebago, Wisconsin 54985 Psychiatric Care Technician October 2015 – January 2016 Help keep patients safe and maintain the therapeutic environment they need Farm and Fleet 2202 South Stoughton Road, Madison, Wisconsin 53716 Men’s Clothing Associate June 2014 – October 2015

Break down incoming merchandise, help customers find correct sizes of clothing, fill out special orders, help with inventory control, and help with any other projects as needed Madison Chiropractic 2205 North Sherman Avenue, Madison, Wisconsin 53704 Receptionist March 2015 – June 2015

Answer phones, check in/check out patients, manage patient accounts, and schedule patient appointments

Caribou Coffee Kiosk, Hyvee 3801East Washington Avenue, Madison, Wisconsin 53704

Barista January 2012 – August 2014

Make coffee, take coffee orders, help with inventory, and manage money Skills

• Follow directions

• Lead in groups

• Work well with others

• Good people skills

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